Who Uses This Software?

SimplyBook.me suits all service companies which accept bookings on a timely basis like Hair salons, SPAs, Schools, Event management, Gyms, Private trainers, Consultants, Financial advisors and so on.

Average Ratings

718 reviews
  • Overall 4.6/5
  • Ease of Use 4.4/5
  • Customer Service 4.6/5
  • Features 4.4/5
  • Value for Money 4.5/5

Product Details

  • Starting Price US$10.00/month
    See pricing details
  • Free Version Yes
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Webinars
  • Support 24/7 (Live Rep)
    Online

Vendor Details

  • SimplyBook.me
  • http://www.simplybook.me
  • Founded 2008

About SimplyBook.me

SimplyBook.me offers the most extensive online booking system on the market, one that makes you look professional and solves all your online needs. You get a full blown booking website, or a widget for your own website, where you can present your business and accept appointments, sell products, membership, packs, gift cards and service add-ons. Manage your business with one solution; website, accept bookings, marketing initiatives, business statistics and,online and on site payments (POS).

SimplyBook.me Features

  • Appointment Confirmation Tracking
  • Appointment Scheduling
  • Calendar Management
  • Call Reminders
  • Email Reminders
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Reminders
  • Appointment Reminders
  • Automated Scheduling
  • Calendar Sync
  • Client Database
  • Group Scheduling
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Recurring Appointments
  • Room Booking Management
  • Appointment Reminders
  • Appointment Scheduling
  • Client Profiles
  • Email Marketing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Payroll Management
  • Point of Sale (POS)
  • Wait List Management
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Appointment Reminders
  • Driver Scheduling
  • Online Booking
  • Online Payments
  • Payroll Management
  • Student Management
  • Time Tracking
  • Attendance Tracking
  • Billing & Invoicing
  • Class & Schedule Management
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Membership Management
  • Online Booking
  • Payment Processing
  • Self Check-in/Check-out
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Appointment Management
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Gift Card Management
  • Multi-Location
  • Point of Sale (POS)
  • Practice Management
  • SOAP Notes
  • Appointment Scheduling
  • Billing & Invoicing
  • Drag & Drop
  • Faculty/Staff Management
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records Management
  • Physician Management
  • Recurring Appointments
  • Self Service Portal
  • Appointment Management
  • Before & After Pictures
  • Client Management
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Treatment Packages
  • Activities Booking
  • Booking Notes
  • CRM
  • Customer Support
  • Group Reservations
  • Promotions Management
  • Rate Management
  • Room Booking Management
  • Third Party Booking
  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Inventory Management
  • Mobile Grooming
  • Point of Sale (POS)
  • Recurring Appointments
  • Services List
  • Staff Management
  • Attendance Tracking
  • Capacity Management
  • Class Scheduling
  • Marketing Management
  • Member Management
  • Online Payments
  • Point of Sale (POS)
  • Staff Management
  • Booth Rental Management
  • Client Profiles
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Multi-Location
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Appointment Management
  • Client Management
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Membership Management
  • Online Booking
  • Payroll & Commissions
  • Point of Sale (POS)
  • Facility Scheduling
  • Inventory Management
  • Online Payments
  • Staff Management

SimplyBook.me Most Helpful Reviews

"Years ahead of it's time thanks to an ingenious underlying database design."

Reviewed on 12/4/2019
Robert T.
Owner/Operator
Entertainment, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Without SimplyBook.me, we wouldn't be able to offer "same day book & play" along side our counter "walk-in" ticketing system. Based on customer support feedback: I believe (and am very optimistic) about a future update addressing the "default value of 1" setting which can potentially lead to user booking errors as noted above. Nothing is perfect, but honestly: SimplyBook.me comes close. It's "the best of the best."

Pros: SimplyBook.me is the ONLY "booking engine" which had the capability to integrate "same day book & play" online booking with our in-house "walk-in's" ticketing system. Not only does it "work", but it's a "near perfect fit!" (Largely due to the custom feature "add-ins.") I had done extensive research & tried them all.... Simplybook.me is in a class of it's own. Surprisingly, customer support is also truly "world-class!" Having a fair amount of coding & web design experience, I dug in a lot deeper than the average user. In doing so I uncovered several bugs. Not only was the support phenomenal, but most of the fixes came FAST! Booking is fast, easy & designed to work well with smart phones. (Really well for the most part with proper setup, selecting the right "timeline" & adding the CSS custom feature add-in.)

Cons: "Power comes at a price": Monthly fees are based on "custom feature add-ins." IMO, their tiered pricing needs more flexibility. Pricing model is also based on # of bookings & # of SMS messages (if you use them.) This is not a big deal and actually favors "low volume users." (There is even a 100% free plan that comes with 1 custom feature of your choice.) BUT: If you need more than 3 custom features, monthly fees triple to get to the next tier which is 8 features. (So for a business that only does a few bookings a month but need more than 3 features, SimplyBook.me may be too expensive to use.) ~ However: If you do enough volume", your bringing in enough sales to "more than justify" using the best booking system on the planet! "Custom CSS" custom feature: Had to use the "Weekly Classes" timeline ALONG with this custom feature ("CSS custom feature) to avoid/minimize potential user mistakes in booking. The combination of these two work OK. With a few "simple" modifications to the other timelines, those should work well too. Hopefully the engineers will make two (2) very slight "navigational" & "display" modifications to correct these issues when using the other timelines. "Group Bookings" custom feature: When using "group billing custom feature" (one booking for a group of participants): A default quantity of 1 always displays. (Making it too easy for user to forget to select the correct quantity. And on the review screen, this quantity does not appear.)

Vendor Response

by SimplyBook.me on 23/5/2019

Dear Robert,

Thank you so much for taking the time to leave us your feedback, we appreciate it greatly!

Good to hear that you suggested those changes to our Live Chat which will then discuss it with the developers and hopefully that will be taken forward.

All the best
The SimplyBook.me team

Time Saving!!!

Reviewed on 17/1/2020
Toni L.
Owner
Health, Wellness & Fitness, Self Employed
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
4/5
Ease of Use
5/5
Features & Functionality
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Extremely useful to my business haven't had the need to contact customer services yet although I believe we did at the beginning to help with set up and they were helpful.

Pros: For me this software has done away with the endless backwards and forwards negotiating diaries for clients sessions depending on either parties availability. It has allowed my class attendees and clients the freedom of booking themselves on as and when they see fit. The ease of cancellation and blocking time out is extremely helpful as clients don't need to contact me but I still get a notification that they have had to cancel for whatever reason.

Cons: I'm not very savvy when it comes to software and always require guidance from another to help make any changes necessary on the software. I personally don't think it's idiot proof but then maybe that says something about me! I also get a moment of panic when you get the notification the you need to subscribe when you know you're on a rolling monthly payment and for a few hours you don't see any new bookings unless to look at the calendar page.

Vendor Response

by SimplyBook.me on 5/2/2020

Dear Toni,

Thank you so much for taking the time to leave us your positive feedback, we appreciate it greatly!

All the best
The SimplyBook.me team

SimplyBook Immediately improved efficiency and performance

Reviewed on 1/12/2019
Glen A.
Director
Higher Education, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Exceptional Addition to our service offerings at Limerick City College. We had always been taking bookings the manual way which was relatively cumbersome and resulted in huge inefficiencies. Then we initially researched which online platforms were available and could easily be integrated with our existing website. This was when we discovered SimplyBook.me Genuinely, SimplyBook has made an immediate impact on our business efficiency and performance. An exceptional amount for a small price.

Pros: The trial was exceptional and allowed us to setup all the services and platform to tailor it to our needs. It was the professional and efficient support SimplyBook provided that also made our decision to purchase a subscription very easy. It is an amazing platform which transformed our booking and office administration within the first week of its implementation and that it can easily be integrated with Paypal made receiving payments hassle-free. Limerick City College would not hesitate in recommending any service providing business to use SimplyBook.me you receive:
- Exceptional Support
- Online Payments
- Website Integration
- Multiple Services
- Calendars
- E-mail notifications

Cons: It was very difficult to find anything to dislike or even comment on as it is a very user friendly and well supported software.

Vendor Response

by SimplyBook.me on 5/12/2019

Dear Glen,

Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it.

All the best
The SimplyBook.me team

Very wide set of features with a great pricing model but poor API support.

Reviewed on 2/12/2018
Verified Reviewer
Chief Technology Officer, Security Officer & Full Stack Software Engineer
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
3/5
Ease of Use
4/5
Features & Functionality
2/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.

Pros: They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it. The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.

Cons: They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for. Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc. It looks like their feature set is growing but the API capacity is not.

SO EASY!

Reviewed on 24/10/2019
Mikaelah G.
Front Desk
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We were having trouble limiting CrossFit class sizes with our previous software. We would run into too many people showing up for class leading to not enough space, equipment, trainers, etc. With SimplyBook we see a lot less of those problems.

Pros: I absolutely love using SimplyBook! It is so incredibly easy to use, it makes our gym so much smoother. It is such a great way to see who is attending classes, reserving their spot online, and organizing our class schedule. Due to limited space we tend to keep classes at a 16 Person maximum and SimplyBook allows to put those restrictions on the bookings. Another great feature of SimplyBook is it sends reminders out to clients before their appointment to help cut back on no shows.

Cons: As a user, it can be frustrating signing in every time you book an appointment, but other than that it's an amazing product!

Vendor Response

by SimplyBook.me on 5/12/2019

Dear Mikaelah,

Thank you so much for taking the time to leave us your fantastic feedback, we truly appreciate it.

That's a good point regarding the sign-in by clients. We will discuss it here whether we can add like a "Remember me" box so that clients can tick that and then they will me remembered when they will book the next time.

All the best
The SimplyBook.me team

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