What Is WellnessLiving?

WellnessLiving’s all-in-one business management software equips the fitness & wellness industry with the tools, support, & resources needed to manage & grow their business. Offering flexible settings & dynamic tools like online booking, automated marketing, rewards, website widgets, advanced reporting, mobile apps, and client & staff management, all on one convenient platform, to streamline business operations.

It’s the only software you need to attract, convert, & retain more clients.

Who Uses WellnessLiving?

Class, event, membership, or appointment-based businesses looking for an affordable, reliable, easy-to-use platform to manage & grow their business and take their client experience to the next level.

WellnessLiving Software - Enjoy higher attendance rates and happier clients with the multiple, easy options for booking your services online. WellnessLiving Software - Keep your business top of mind for your clients by using your custom branded app to help streamline and increase online bookings, promote your business and engage your membership. WellnessLiving Software - Showcase your business with an easy-to-use custom website. WellnessLiving Software - Take your business to the next level and offer virtual options for your clientele. Grow your client base by making online classes, appointments and events available right through your WellnessLiving business management software. WellnessLiving Software - Your clients are the heart of your business and we're here to help you stay connected with them in person or online. Managing your clientele has never been easier.

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Reviews of WellnessLiving

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jennifer
Jennifer
Owner/Coach/Instructor in US
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

While excited about the capabilities of the system, honestly, I was scared to transition.

5.0 5 years ago

Pros:

Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system. My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program. Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone. Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.

Cons:

While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears - he was with me from start to finish and personally made sure that any and all errors were immediately corrected. Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.

WellnessLiving Systems Response

5 years ago

Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!

Sara
Wellness Studio Owner in UK
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

New User Feedback -

5.0 3 months ago

Comments: Great automation, simple and easy booking system with access for all my team. Easy to use a great for client journey especially with the white label app which looks great! Lots of training, detailed onboarding and tech support whenever required. Had a fantastic session with my Business Advisor [SENSITIVE CONTENT] who gave load of tips I could put into action immediately to improve sales and client journey.

Pros:

Team set up data migration from the previous company, fantastic feedback on ease of use of app, so much functionality and automation. Starts to become intuitive after a while. I'm really liked how it can do all of my bookings, reports and create a full client journey. Everything is in 'real time'.

Cons:

So much still to learn, little errors when setting up can set me back but the customer support team have been great and advising and resolving everything! New clients who are not as tech savvy, try to sign up and get confused by clicking Facebook/Google to sign up as it the first thing they see. They forget their password/struggle and give up or phone me because they have miseed the 'Sign Up' call to action at the bottom - would prefer this to be the first prompt.

WellnessLiving Systems Response

2 months ago

Thanks for the great review Sara! We're glad to hear you're having a good time with ease of use on the app and with the software. WellnessLiving not only provides the various tools you need for your day-to-day but importantly it combines them into a an intuitively packaged platform so it's simple to learn, and easy to switch from one feature to another. We've focused much of our tech development into the ease-of-use factor, and we continue to do regular updates to add little tweaks into the interface (in addition to adding new features) so that you can count on an experience that keeps improving over time. We even added a tool in a recent update (based on customers requesting the same option!) so you can omit the Facebook/Google sign up and have the main 'Sign Up' button appear first on the screen. Please don't hesitate to contact our Support team or ask our experts on the Community Forum, we'd be happy to help you enable that in Setup. Thanks for choosing WellnessLiving! Natasha B. (Customer Advocate)

Lisa
Owner in Canada
Recreational Facilities & Services, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Grateful for Wellness Living

4.0 last week New

Pros:

I really appreciate how robust the platform is without it being too complicated to navigate.

Cons:

As with all softwares, it doesn't always do exactly what I'd hope for it to. I also find that some members have challenges navigating the software for anything other than classes. (ie. appointments, special events, etc.)

Anna
Studio Manager/ Event Coordinator in US
Health, Wellness & Fitness, 11-50 Employees
Used the Software for: 1+ year
Reviewer Source

Wellness Living Review

5.0 3 months ago

Comments: I cannot express enough how wonderful it is to work with the customer support team at Wellness Living. They go above and beyond to ensure that our business is thriving, and help us take it to the next level!The software is very intuitive and easy to use for us as administrators as well as our community members and clientele.

Pros:

Customer support is unmatched!Our members can sign up for classes with ease.Our schedule is available for all to see.Processing payments is a breeze. Integration from MindBody software was smooth.

Cons:

Some of our offers that should be auto renewed are available as a "one time purchase", but then auto renewed and causes confusion with our members and leads to more work to refund unrequested renewals.

WellnessLiving Systems Response

2 months ago

Hey Anna, Thank you for the amazing review. We appreciate the positive feedback on your great experience with WellnessLiving, from the software usability itself to your time working with our customer support team. We market our product as a true all-in-one solution for just about every part of running your studio, and we're continuing to expand on the capabilities of the software to help better serve customers such as yourself. By making it simple for clients to see your schedule and book classes online, you start to see substantial growth in the number of clients who end up visiting your studio after viewing the site online, with incremental improvements to the number of clients who go on to convert into recurring memberships. You can then improve client retention rates by using our powerful automations and reporting tools, which also allow you to conduct personalized marketing campaigns to segmented client groups which have been found to be 50% more effective than standard, non-segmented equivalents. Please don't hesitate to contact our support team at any time for assistance with any sort of inquiry pertaining to the software, even for general how-to's or recommendations on setup. Thank you for choosing WellnessLiving! Ian N. (Customer Advocate)

Johanna
Owner in US
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great Features & Customer Service

5.0 3 months ago

Comments: I wish the onboarding process were a little more hands-on, we had a lot of info to switch over, and figure out how to use. Now that we are on board, though, and figuring things out, customer support has been great!

Pros:

We are so happy we made the switch to Wellness Living! Their customer service is fantastic. They are always able to answer my questions, and are diligent about following up when they need to do further research, I feel totally heard and valued! I love all the options they have for services; exactly everything I've needed, and even a few things I didn't know I needed! So much more flexibility than our last software, it's fun being able to expand my business with all the options! There is so much to take advantage of, and they are constantly working on upgrades to ensure even better service and value. Thanks Wellness Living!

Cons:

There are a few glitches still with the app; both the staff app and the new business app 'White Label' that we had created specifically for our business. There were several things I wish I had known in set up that weren't covered, that later we had to go back and fix. We're still trying to navigate the reports which are a little glitchy, too. Transitioning from another software was not seamless - fortunately we didn't expect it to be, I don't know any software where it would be, lol! Fortunately the customer service is on top of helping us navigate through it all. I know they are working to improve these things which gives me confidence to stay a loyal customer.

WellnessLiving Systems Response

2 months ago

Hey Johanna, Thanks for the amazing review! We know the customer support means so much to businesses such as yourself because each inquiry involves your clients and valuable time and we always want you to know that you're in good hands. We train all of our team members extensively on system knowledge, and to always go the extra mile to make sure you're all set at the end of each call. WellnessLiving has many features and a lot of customization options so there's definitely a benefit to having knowledgeable reps. always ready to help, any time you have a question. We also have a huge Knowledge Base with over 1000 articles covering practically every feature and tool we have, and our reps. can always point you in the right direction if there's something specific you're after. We are working to resolve a few hiccups in the system following the recent update. Please don't hesitate to contact our support team or to let us know on the Community Forum for assistance with any kind of issue you encounter. Thanks for choosing WellnessLiving! Jack T. (Customer Advocate)