Acuity Scheduling

by Squarespace

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Who Uses Acuity Scheduling?

Fitness businesses of any size that provide classes and private sessions

What Is Acuity Scheduling?

Meet the personal assistant for your schedule (only better) that works 24/7, behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.

Acuity Scheduling Details

Squarespace

http://www.squarespace.com

Founded 2007

Acuity Scheduling Software - Access Acuity Scheduling across multiple devices
Acuity Scheduling Software - Generate reports of your income and appointment volumes
Acuity Scheduling Software - Embed a branded appointment scheduler directly into your website and let clients book appointments themselves
Acuity Scheduling Software - Customize your client scheduling page to match your brand's look and feel
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views
Acuity Scheduling video
Acuity Scheduling Software - Access Acuity Scheduling across multiple devices - thumbnail
Acuity Scheduling Software - Generate reports of your income and appointment volumes - thumbnail
Acuity Scheduling Software - Embed a branded appointment scheduler directly into your website and let clients book appointments themselves - thumbnail
Acuity Scheduling Software - Customize your client scheduling page to match your brand's look and feel - thumbnail
Acuity Scheduling Software - View and manage appointments on a color-coded calendar, with day, week and month views - thumbnail

Acuity Scheduling pricing overview

See pricing plans

Acuity Scheduling has a free version and offers a free trial. Acuity Scheduling paid version starts at US$15.00/month.

Starting Price

US$15.00/month See pricing details

Free Version

Yes

Free Trial

Yes, get a free trial

See pricing plans

Acuity Scheduling deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

Acuity Scheduling Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Approval Process Control
  • Approval Workflow
  • Audit Trail
  • Billing & Invoicing
  • Client Management
  • Client Portal
  • Configurable Workflow
  • Credit Card Processing
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Document Templates
  • Due Date Tracking
  • Electronic Payments
  • Email Management
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • For Accountants
  • For CPA Firms
  • Invoice Management
  • Invoice Processing
  • Messaging
  • Multi-Currency
  • Online Payments
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Secure Data Storage
  • Staff Management
  • Status Tracking
  • Task Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timer
  • Workflow Management

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  • Candidate Management
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  • Enrollments/Onboarding
  • Evaluation Management
  • Event Calendar
  • Fee Management
  • Financial Aid Management
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  • Forms Management
  • K-12
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  • Records Management
  • Recruitment Management
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Acuity Scheduling Reviews

Read all 4,952 reviews

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.7

Reviews by score

5
4,090
4
746
3
99
2
11
1
6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Read all 4,952 reviews
Rashidat O.
Rashidat O.
CEO
Individual & Family Services, Self Employed
Used the Software for: Free Trial
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/10/2019

"Checks all my boxes"

Comments: I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.

Pros: I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!

Cons: I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.

Alternatives Considered: Calendly

Reasons for Choosing Acuity Scheduling: The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it.

Switched From: Calendly

Reasons for Switching to Acuity Scheduling: The ability to add buffer time between meetings and to disable the ability for a last minute meeting to be scheduled overnight without giving me time to prepare for it. In addition, I use Squarespace as well. I love that product and wanted to maintain fluidity between both products. Both are made well and make my life simple so I can do what is most important to me rather than spending all my time on designing a website or figuring out scheduling.

  • Reviewer Source 
  • Reviewed on 21/10/2019
Jason V.
Jason V.
Owner
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/7/2021

"Best scheduling software for teams"

Pros: We used this software as a team with one calendar to keep things organized over our whole organization. We had a small sales team that allowed for each lead that came in to schedule the next sales associate in line for a meeting.

Cons: The learning curve was more difficult than other scheduling apps we used, but not that much. It didn't take much to get used to and once we did it worked like a breeze .

Alternatives Considered: Calendly and Google Calendar

Reasons for Choosing Acuity Scheduling: We needed an option where the booking form would take turns scheduling in the next sales associate. Nothing else did this for the price point as well.

Switched From: Calendly

Reasons for Switching to Acuity Scheduling: It had all the features for a multi-person team we needed that didn't cost a fortune.

  • Reviewer Source 
  • Reviewed on 23/7/2021
Sally P.
Pilates instructor
Health, Wellness & Fitness, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/8/2021

"Delighted with Acuity"

Comments: It has streamlined my booking system and allows me to have one calendar for all my various work settings. The online booking system looks good and has been popular with clients. I have had less no shows due to iCal invites and appointment reminders. I love
It!

Pros: Most scheduling software I looked at was complicated and tried to channel my set up in ways I didn’t want it to go (eg class passes, buying credits in advance, insisting on online payments). I am a Pilates instructor and just wanted a simple way for clients to book into classes and for me book 121 appointments - and then have this all on one place. Acuity is absolutely perfect as it’s really adaptable, gloriously simple, but looks professional. I love the fact it has no complex add ons but just does what it needs to, really well.

Cons: There are some differences between using the app and online which took a while to get used to (for instance, removing clients from a class on the app is really easy, but more complicated on the web version!). I would like to be able to book clients into multiple classes in one go, as some people will block book 6weeks at a time.

Alternatives Considered: Omnify and My PT Hub

Reasons for Choosing Acuity Scheduling: It was expensive and I only used some of the features, it also didn’t sync to my calendar and made it difficult to contact clients outside of their own messaging service.

Reasons for Switching to Acuity Scheduling: I didn’t need all the more complex features, Acuity does exactly what I need at a really good price.

  • Reviewer Source 
  • Reviewed on 21/8/2021
Mike S.
Director
Consumer Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Reviewed on 5/4/2020

"Unsuitable if certainty and speed are required"

Comments: The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.

Pros: The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.

Cons: Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here

Alternatives Considered: 10to8, Setmore, TimeTap, Appointy, SimplyBook.me, vcita, Fresha, Vagaro and Ovatu

Reasons for Switching to Acuity Scheduling: The number of reviews

  • Reviewer Source 
  • Reviewed on 5/4/2020
Benjamin A.
Owner
Photography, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/6/2021

"Acuity for Photographers is a Must-have"

Comments: Acuity scheduling has changed how i run my business in that it makes booking appointments super easy. I'm able to add an embedded link on my website and convert customers immediately. They can book an appointment with us without having to go back and forth through text or phone calls. My assistant is able to book appointments or even send direct links to our appointments to our clients and the client will book and pay on the spot without having to go back and forth in an email.

Pros: I love that i'm able to make appointments with buffers before and after the appointment so our calendar will be properly scheduled to prevent rushed or back-to-back appointments. I also like that if you were to make add-ons to your service, that the add-ons can also have their own time adjustment so you have enough time at your appointment to properly serve your clients

Cons: i don't like that i can just make a quick event and send it in an email like calendly, but to be honest, that's only important for zoom and phone appointments to gather details from a client. I've been able to manage without that feature because that feature isn't the most important to our business. but that's just a dislike i had since i'm required to provide a dislike

  • Reviewer Source 
  • Reviewed on 24/6/2021
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