Who Uses Acuity Scheduling?
Automate your client bookings, cancellations, reminders & payments using the worlds friendliest online scheduling software.
What Is Acuity Scheduling?
Meet the personal assistant for your schedule (only better) that works 24/7 behind the scenes to fill your calendar and take work off your plate. From the moment clients book with you, Acuity is there to automatically send branded & customized booking confirmations, deliver text reminders, let clients reschedule on their own, and process payments so your day-to-day runs smoother even as business get busier. All you need to do is show up at the right time.
Acuity Scheduling Details
Acuity Scheduling
http://www.acuityscheduling.com
Founded 2007
Acuity Scheduling Pricing Overview
Acuity Scheduling has a free version and offers a free trial. Acuity Scheduling paid version starts at US$15.00/month.
Starting Price
US$15.00/month
See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
Deployment
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
Training
Webinars
Documentation
Support
Business Hours
Online
Acuity Scheduling Features
Alternative Products
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Acuity Scheduling Reviews
Showing 5 of 3,298 reviews
Rashidat O.
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Overall Rating5/5
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Ease of Use4/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 21/10/2019
"Checks all my boxes"
Comments: I’m managing my time for multiple groups of needs and Acuity is allowing me to do that all in one place. I can manage my personal needs, my life coaching needs, and my nonprofit needs all in one place and still keep my hair (because I haven’t pulled it out trying to keep myself afloat). I look forward to continuing to use the software as it has room for me to expand and handle other needs that I foresee in the future. For me, Acuity is a great one stop shop to manage and connect people to the services provide.
Pros: I switched from Calendly because I was having people make appointments at the last minute and back to back. I really appreciate that Acuity has functionality to account for my preferences in both situations. I really enjoy the ability to personalize my different scheduling links since I set up scheduling for a few different scenarios. I tend to use the specific appointment type scheduling link, which is great to have separated from the overall link so that there is no confusion in booking. There is so much other functionality that I haven’t had a chance to use yet link the intake forms and billing, but I’m looking forward to using it. Also, I really enjoy the emails and correspondence that I’ve had with organization. I haven’t even submitted a help ticket, but every email is funny and engaging and it feels like someone is personally attending to me!
Cons: I had a little bit of confusion with the set up of my calendars. It took some searching to figure out how to combine all my appointments to one calendar. All in all I figured it out and still love my account.
- Reviewer Source
- Reviewed on 21/10/2019
John S.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 13/2/2020
"Pleasantly surprised"
Comments: So far i'm quite happy with Acuity Scheduling. Even though there is the annoyance of the menu system, the features & level of customisation available outweigh this.
Pros: So far there's quite a lot to like about Acuity Scheduling. I like that I can have different appointment groups & types which I can customise with photos & text (inc T&C's etc.) as well as customise the calendar settings to only allow bookings at times that are convenient to me. I also like that I can hide certain appointment types so they are only visible to people I share the link with, this is especially useful for one off or promotional sessions. The integration with my external google calendar is also a great feature & something which was lacking from other scheduling tools I've tried. The option to take online payments is also a good feature, and something which i'm sure will really help to streamline my booking process. There are also many options for integrating with external apps such as quick books, facebook, active campaign etc. which i'm yet to fully explore but I'm sure will be useful to me and improve the efficiency of my booking process.
Cons: The only issue I have is that the user interface could be improved. As i'm still fairly new to this software, I find when i click on a link to make changes (for example 'Availability') and it's not actually the menu I want, I have to go all the way back to the home screen to then search through the respective menus to find what I want. This becomes annoying if you go through this process several times to find what you'r after, and it could be improved by either adding drop down menus, or at least leaving the entire navigation menu visible in each section.
- Reviewer Source
- Reviewed on 13/2/2020
Lauren H.
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality4/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 16/4/2020
"Acuity In Sight"
Comments: Acuity Scheduling will have to get used to having me as a client, for I will continue my use with it for the next few years. It truly understands my workflow as a fast-paced professional.
Pros: If I could place a description of Acuity Scheduling, it would be difficult to find a starting point. The booking software has so much to offer, in terms of calendar management and appointment attributes. First and foremost, Acuity has a very slick approach to how your business can present its calendar to your staff and the communities that come across your company. It's very professional, but also innovative. And I'm proud of its structure.
Cons: Not much to really devalue about Acuity. I've learned very quickly how to navigate through the software because of its straightforward approach and impressive guidance.
- Reviewer Source
- Reviewed on 16/4/2020
Mike S.
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Overall Rating2/5
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Ease of Use3/5
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Features & Functionality2/5
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Customer Support4/5
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Value for Money3/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 5/4/2020
"Unsuitable if certainty and speed are required"
Comments: The interface is not suitable for use in a fast-paced customer-facing environment, where certainty and speed are required. We are switching to an alternative appointment scheduling provider.
Pros: The ability to set different hours for certain appointment types via calendar service groups. This enables a high degree of customization of the calendar settings for each staff member and appointment type, which I have not seen in other SAAS appointment scheduling offerings. Merging duplicated clients is a breeze and simply requires the misspelled record to be corrected.
Cons: Calendar views are poorly formatted, difficult to navigate and inconsistent across platforms. Our default view is weekly, which frequently displays only 6 days and skips a week when navigating to the following week. Calendars do not consistently align in columns in the daily view, resulting in confusion when determining a therapist's availability. Booking errors are common, which projects unprofessionalism and results in a tedious in-store experience for the customer. The apps are bug-ridden with very poorly designed views that are unusable. The ipad app frequently displays no customers and requires the user to log out and back in to function. Little or no user acceptance testing has be done here
- Reviewer Source
- Reviewed on 5/4/2020
Verified Reviewer
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Overall Rating5/5
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Ease of Use5/5
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Features & Functionality5/5
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Customer Support5/5
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Value for Money5/5
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 22/2/2020
"Best Software Out There!!"
Comments: Overall this has helped my business grow and profit and not have to have any office staff.
Pros: I absolutely love this software, it is so easy to use. Customers can schedule any appointment online and I can have it assigned to the technician of my choice automatically depending on the choice. Customers can cancel, and reschedule there appointments all through a link that is sent to them via text and email!! Doesn't get better than that, I don't even have a receptionist anymore.
Cons: I think the user interface and calendar could be a little more, modern. Feels a little old, pre Web 2.0
- Reviewer Source
- Reviewed on 22/2/2020
