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Contact Center System

A contact center system is a computer-based system that allow companies to handle a high volume of phone calls through specialized answering stations and a real-time contact management mechanism. These systems are commonly used by large, midsize, and small organizations as a part of their customer service process.

What Small and Midsize Businesses Need to Know About Contact Center System

SMBs and healthcare systems benefit from using contact centers because they improve customer service, which promotes client retention. Customers are given multiple options for connecting to the right department. These systems route the calls, put the caller on hold or offer other options, such as a call back. Companies lose fewer callers because immediate contact is made instead of consumers experiencing a busy signal or unanswered ring. SMBs can keep labor costs down because they do not need as many service reps and can still improve their client relations.

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