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Contact Centre Software
Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.
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Speech analytics solution that improves performance, quality management and customer satisfaction.
Learn more about VoiceAnalytics
VoiceAnalytics is a speech analytics solution that improves performance, quality management and customer satisfaction in call centers, both in commercial and customer service activities. Our AI based solution is built by a powerful language engine and machine learning algorithms and is able to process speech-to-text with high accuracy, as well as recognize keywords, allowing to detect specific content in 100% of the calls.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
ICTContact is automated and advance contact centre software solution supporting both inbound and outbound call centres.
Learn more about ICTContact
ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact centre software solution supporting both inbound an outbound call centre functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with Webrtc based webphone and agent panel with full CRM integration options using REST APIs.
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Features
- Agent Interface
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- Computer Telephony Integration
- Chatbot
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
Learn more about LiveAgent
LiveAgent’s Contact Center Software allows businesses to easily communicate with their users via a variety of methods including online chats, phone calls, and email. In addition to these communication options, Liveagent also offers applications that allow businesses to build custom workflows and automate processes to improve overall customer satisfaction and reduce costs.
Start with a 1 month free trial, no credit card required, no contracts.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Learn more about Salesforce Service Cloud
Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimize service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.
Learn more about Salesforce Service Cloud
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
4outbound helps you make efficient, compliant outbound contact using other communications solutions, such as Twilio.
Learn more about 4outbound
4outbound helps you make efficient, compliant outbound contact using Twilio, Amazon Connect, or any other contact center/communications solution. We offer outbound dialing and data orchestration APIs and plugins, allowing you to more easily build outbound-enabled contact center solutions using any other communications platform. Our technology allows you to design intelligent contact strategies, helping you make the right contact, at the right moment, on any channel. With 4outbound, you can go live more quickly with your new contact center solution, using our technology to fill any outbound-related functionality gaps in your deployment.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Master the Art of SMS Marketing with TextPeak: Elevate Your Messaging Strategy
Learn more about TextPeak
TextPeak's SMS platform simplifies SMS marketing for contact centers.
Its user-friendly dashboard facilitates easy campaign creation, monitoring, and analysis.
Contact centers can craft targeted campaigns effortlessly and access detailed performance data for insightful analysis.
The platform's full-scale functionality includes A/B testing for optimized messaging, scheduling based on client time zones, and automatic content variation.
With TextPeak, your contact center can execute effective SMS marketing strategies competitively and efficiently, maximizing customer engagement and satisfaction.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite.
All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Zoho Desk helps businesses unify customer communication over the phone, email, live chat, SMS, social media, and instant messaging.
Zoho Desk is a cloud-based contact center software that allows you to manage customer communication from anywhere, on any device, and through any channel over the internet. It helps businesses unify customer communication over the phone, SMS, email, live chat, social media, and instant messaging on a single platform. By consolidating customer interactions, businesses can build sustainable customer relationships and substantially reduce overhead costs.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Complete cloud phone system that is easy to set up and easy to manage.
RingEX is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.
With RingEX, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location.
Unlike expensive, conventional phone systems, RingEX is purchased, activated, set up, and managed online, which means we manage it and you use it.
Learn more about RingEX
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow.
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions.
Nextiva connects businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.
Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. We help you build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Our proprietary Customer Distress Index provides holistic view of your customer relationships, helping you understand how well your software product is being adopted. TeamSupport is a low-cost AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account, no integrations or separate products needed.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based contact center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers.
Learn more about Talkdesk
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
GoTo makes IT and business communication easy so its customers can do what matters most.
We built the GoTo Connect platform to help your business grow. It’s the ideal cloud-based phone system and customer engagement software to modernize your communications, centralize your interactions and effortlessly elevate your customer experiences. It’s easy to deploy and manage with an intuitive interface that anyone can master, along with unmatched support whenever you need it.
GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.
Learn more about GoTo Connect
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Userlike is the leading GDPR-compliant software for messaging and automation that helps businesses transform customer communication.
Userlike is the leading German software for customer messaging and AI support automation that helps SMBs and large companies connect to their customers.
The solution offers a central inbox for customer communication via website, WhatsApp, Facebook, Instagram, E-mail and more.
Benefit from professional features like file sharing, voice messages, live translations and automate big parts of your support using Userlike's Automation Hub including GPT-4 to create AI chatbots, smart FAQs and interactive contact forms.
Learn more about Userlike
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX.
NICE CXone is a cloud platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement.
With NICE CXone, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.
Learn more about NICE CXone
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
Learn more about Agile CRM
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more...
Set up a complete remote contact center in a few minutes using one simple, user-friendly platform — no technical expertise needed.
Reach and engage customers with unlimited calls to 110 countries with Ringover.
Route calls to the right agents at the right time.
Access powerful analytics to improve your workflow and team.
Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools.
Learn more about Ringover
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Learn more about Five9
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Twilio Flex provides businesses with a powerful, flexible, and easy-to-use contact center solution.
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications.
Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud.
Learn more about Twilio
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot
Make every phone conversation count and give time back to your reps with 100+ CRM, helpdesk, and software integrations.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 100+ CRM, Helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 16,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.
Learn more about Aircall
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Features
- Agent Interface
- Queue Management
- Computer Telephony Integration
- Chatbot