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ZIWO is built as a cloud-based, new generation contact center. It provides single interface for voice & whatsApp channel with conversation history, live KPI & smart routing features. Ziwo offers API Based CRM integration and advanced features in a web-based, user-friendly interface, requiring no software installation and accessible worldwide. Learn more about ZIWO Cloud Contact Center Software deployed instantly. Full API based. CRM plugins. Connect real or virtual agents. Learn more about ZIWO
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration. SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, giving sales & service organizations the ability to instantly connect their agents to prospects and customers over the phone, through email, and via social channels. NewVoiceMedia for Service is for Contact Centers using Service Cloud. NewVoiceMedia for Sales is for Inside Sales teams using Sales Cloud. NewVoiceMedia is a global cloud communications platform with guaranteed 99.999 percent platform availability NewVoiceMedia is the leading provider of cloud contact center software for Salesforce, providing 99.999% reliability worldwide.
Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing. Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics. Leading cloud contact center solution designed to help enterprises improve CX for customers and employees.
We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We deliver world-class communication for any type of company. uContact is an All-in-One Contact Center solution. Our unique one-on-one customer service makes us perfect for small to medium contact centers. Rather than relying on multiple applications, you can have all your voice and text interactions in a single, unified inbox. Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time. 8x8 Contact Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers.
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel. Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence. Pred.Dialer + ACD Inbound, IVR, QA, 25 Lines/agent, Built in soft-phone, TCPA Compliant, 99.999% uptime, API, WebHooks, No Set-up fees
Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management. Ideal for 150+ agents, the Aspect Via Platform offers modular contact center and workforce optimization applications in the cloud.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement. The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query. Revolutionising performance at customer contact centres through machine learning, AI, and unprecedented data visibility.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way.
Pypestream is a digital contact center built to usher the customer-centric enterprise into a new era with "always-on" automation. No more big call centers, no more single-task chatbots, no more embarrassing NPS scores and no more cobbling together technologies from multiple vendors. Pypestream elevates CX with all-in-one cloud messaging backed by military-grade security and a patented carrier purpose-built to handle any volume. A digital contact center for the customer-centric enterprise. Trusted by the world's leading companies.
HoduCC - Call Center Software offers an ultimate solution to maange your call center services. Whether you want to make outgoing calls, manage incoming calls or track key call center metrics. The call center software easily accommodates the needs of sales and operations, and it offers a wide range of customization as per your business requirements. Key Features: Predictive Dialer, Auto Dialer, ACD, Multi-Tenant, WebRTC Phone, Multi-Level IVR, Skill Based Mapping,Reports. Hodusoft Call Center Software has all the features to efficiently manage your Inbound, Outbound or a combination customer call center.
Volie is a web-based software application that delivers an omni-channel experience to our customers. We offer SMS, phone, email, and mail automated marketing campaigns. Volie also has a robust reporting system that allows you to track anything from agent efficiency to call results. Volie also does something different: stores customer history so that it is readily accessible in the call screen. Taking inbound calls has never been so easy! Helps automate your call center in a single application with robust reporting and omni-channel marketing campaigns.
Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. Resolve customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation
Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required. Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed and delivering exceptional customer experiences. Reach out today to learn more. Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote work