469 results
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The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to deliver world-class customer service that drives customer satisfaction and loyalty. Across every channel whether its messaging, communities, chat, phone, in-person, or IoT signals Service Cloud is enabling Trailblazers to deliver human-centric service that is personal, intelligent, and trusted. Learn more about Salesforce Service Cloud
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools, unified data, and embedded training needed to de...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Twilio provides simple, pay-as-you-go APIs for businesses to build scalable, reliable voice and SMS apps for the web or mobile devices. Learn more about Twilio
Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, email, WhatsApp and more. Pay-as-you-go APIs allow businesses to scale communications reliably. Learn more about Twilio
Twilio is the worlds leading cloud communication platform that enables you to engage customers across channels - SMS, voice, video, email, WhatsApp and more. Pay-as-you-go APIs allow businesses to scal...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest suppo...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Made for outbound call centers. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise Learn more about Adversus
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having. The Journey module allows you to automate and integrate anything you could imagine. Keep an eye on events and respond accordingly. Learn more about Adversus
Adversus is a web-based dialer and practical CRM solution for telemarketing, fundraising, and appointment scheduling businesses. Intelligent campaigns optimize your call center efficiently by automatin...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. Learn more about Talkdesk
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive repo...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Stella Connect brings customer feedback, QA, and coaching together to drive agent engagement, performance, and customer satisfaction. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA programs, and drive agent engagement and customer satisfaction with Stella Connect by Medallia. Learn more about Stella Connect
Stella Connect by Medallia helps businesses empower their front-line agents to deliver exceptional support experiences. Harness agent-level customer feedback, deliver high-impact coaching and QA progra...
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call quality and best-rated telephony solutions. Grab a local phone number from 140+ countries and take advantage of 70+ smart calling features. CloudTalk integrates with your existing helpdesk, CRM and eCommerce software. Start with a 14-Day trial for FREE. Learn more about CloudTalk
CloudTalk is a cloud call center software built for outbound sales teams and inbound customer service teams. 2,500+ companies like DHL, Yves Rocher, Karcher, Glovo rely on CloudTalk's supreme call qual...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Versatile business phone system for Sales and Customer Service teams, built-in with 50+ business-class features to grow your business. Learn more about NUACOM
The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and grow your business. Ready to have a test-drive? Learn more about NUACOM
The perfect business phone system for Sales and Customer service teams. We've bundled all the features with free calls to over 20 destinations so your team is free to prospect, serve your clients and g...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Contact center Quality Management platform to find, fix and measure performance demonstrated by agents handling customer interactions. Learn more about Scorebuddy
Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions, all-in-one platform. Design scorecards, use analytics to automatically uncover drivers of customer sentiment, deliver CSAT/NPS surveys and / or assign agents to relevant courses to fill knowledge gaps. Solutions sold separately or as recommended bundles based upon your requirements. Learn more about Scorebuddy
Scorebuddy is an award-winning, Quality Management platform for scoring, reporting and analyzing customer interactions; scorecards, AI text analytics as well as learning & development solutions, all-in...
Freshcaller is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity. Learn more about Freshcaller
Freshcaller is a cloud PBX system that enables you to purchase local and toll-free phone numbers in 90+ countries. Freshcaller by Freshworks can help you reimagine conversations and reclaim context. Freshworks is trusted by 40,000+ customers. No hardware and no maintenance costs. An ideal call center and business phone system for any team. Businesses can choose to record all their phone conversations, allow supervisors access to live dashboards and even listen and speak to customers in real-time Learn more about Freshcaller
Freshcaller is a cloud PBX system that enables you to purchase local and toll-free phone numbers in 90+ countries. Freshcaller by Freshworks can help you reimagine conversations and reclaim context. Fr...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
GoToConnect combines Jive's VoIP phone systems with GoToMeeting's video conferencing into one simple, reliable and flexible solution. Learn more about GoToConnect
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoToConnect
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, t...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Axiom

Axiom

(0 reviews)
Axiom cloud contact center. The ultimate in flexibility and ease of integration Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimization platform geared for inbound customer support and sales teams. The ultimate in flexibility and ease of integration, Axiom gives BPO Communication Centers all the tools they need to provide high level, personalized service to clients worldwide. Learn more about Axiom
Squaretalk's Axiom is a member of the Squaretalk family of advanced software solutions for the outsourced customer communication ecosystem. Axiom is a business communication and workforce optimizatio...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Sabienzia transforms team-based telephony into intelligent communication. Learn more about Sabienzia
Sabienzia transforms team-based telephony into intelligent communication empowering businesses with data-informed decisions based on metrics, context and meaning. With more than a decade of experience delivering cloud telephony services Sabienzia drives customer service for established companies in the travel, automotive and e-commerce sectors worldwide through a 100% own GDPR compliant infrastructure that is 100% hosted in Europe providing the highest PCI security level. Learn more about Sabienzia
Sabienzia transforms team-based telephony into intelligent communication empowering businesses with data-informed decisions based on metrics, context and meaning. With more than a decade of experience ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Zadarma offers a new generation of business phone system with virtual numbers from 100 countries, free Cloud PBX, free CRM and widgets. Learn more about Zadarma
Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 100 countries and free Cloud PBX to free CRM, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates. Learn more about Zadarma
Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 100 countries and free Cloud PBX to free CRM, Call Tracking and various websit...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competi...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
CommBox

CommBox

(0 reviews)
All-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. Learn more about CommBox
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform CommBox lets you conduct seamless omnichannel communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels. Learn more about CommBox
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform Com...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. Learn more about User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Get a free 14 day trial with no upfront payment Learn more about User.com
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of c...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Zendesk offers the industry leading customer service solution. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface. Learn more about Agile CRM
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony,...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat. Learn more about VICIdial
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat....
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Genesys Cloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement. Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Most affordable complete CRM on the market. One time $99 cost per user. Very easy to use with optional add-ons for a tailored package Learn more about InfoFlo
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is perfect for managing customer relationships and includes the most robust Outlook sync on the market! It is a fully integrated contact, relationship, email, calendar, document, sales, task management solution and VoIP. It includes a Quick Books, Outlook and Google Sync. Learn more about InfoFlo
We believe that software should be a one time cost. InfoFlo includes FREE Life-Time Updates, No Monthly Fees, and is an affordable $99 ONE-TIME cost per user! Infoflo is an easy to use CRM that is pe...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, VoC, WFM, ...
World's 1st Google Powered Cloud Call Center Learn more about Call Center Studio
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center Studio is the web-based, pay-as-you-go solution running on Google, which is a low cost, fast, easy, scalable and can be set up anywhere in the world within minutes. Learn more about Call Center Studio
World's 1st Google Powered Cloud Call Center: For companies running a call center operation that are frustrated with the high cost, complexity, and difficulty of the conventional systems, Call Center S...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Reduce operational costs, and deliver an enhanced customer experience by super-charging your QA and getting rid of spreadsheets. Learn more about EvaluAgent
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps you evaluate, coach and engage front-line agents. Learn more about EvaluAgent
EvaluAgent's Quality Assurance software includes all the features you need to deliver performance improvement and demonstrate compliance. Backed by an experience customer success team, EvaluAgent helps...
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard. Learn more about Dixa
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping brands build stronger bonds with their customers. Get real-time performance stats, powerful routing capabilities, automations, integrations and much more. Visit our website or book a demo to see how Dixa can supercharge your agent & customer experience! Learn more about Dixa
Dixa is a conversational customer service platform that unifies phone, email, chat and messaging apps in one easy-to-use dashboard for agents, eliminating the need for ticketing systems and helping bra...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Yodel is the phone system that unites all your communication in one place that your team already loves Slack! Learn more about Yodel
Yodel.io is the best-in-class business phone system that lives in the cloud. Enjoy the features, flexibility, and reliability that comes with a virtual phone system, without the hassle. With easy integrations into tools your team already loves like Slack, and the ability to connect to hardware SIP phones, Yodel.io is the perfect solution for your team. Get started today with a free trial today! Learn more about Yodel
Yodel.io is the best-in-class business phone system that lives in the cloud. Enjoy the features, flexibility, and reliability that comes with a virtual phone system, without the hassle. With easy integ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
contactSPACE is an intuitive contact centre software solution that helps your team make better quality contact - at scale. Learn more about contactSPACE
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and make the perfect contact at the perfect moment with contactSPACE auto diallers. Learn more about contactSPACE
contactSPACE is an intuitive, easy to use contact centre software solution that helps you make better customer contact. Keep your team on-message and create automated in-call workflows with contactSPAC...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Build meaningful customer relationships over any channel with the Infobip full-stack cloud communication platform. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, authentication, support, and retention. Learn more about Infobip
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of sol...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Learn more about Newfies-Dialer
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It includes call billing for telcos who want to sell voice broadcasting as a service to their customers. Learn more about Newfies-Dialer
An SMS and Voice Broadcasting auto-dialer solution for flexible outbound IVR and Press-1 to transfer lead generation. Newfies-Dialer is used for marketing, market research, opinion polls and voting. It...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
TalkChief is a Business Phone Platform designed to increase your team efficiency using powerful features. Learn more about TalkChief
TalkChief is a business phone system built with startups and enterprise companies in mind. We build products we truly believe in along with building a strong, diverse team of curious, creative people who want to do the best work of their lives and support each other in the process. Our SaaS platform offers a robust telephony solution via cloud-based applications, CRM integration, and custom APIs— all designed to help drive team productivity, customer satisfaction, and sales growth. Learn more about TalkChief
TalkChief is a business phone system built with startups and enterprise companies in mind. We build products we truly believe in along with building a strong, diverse team of curious, creative people...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues ac...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful,...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences.
NICE inContact is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Dialpad is a modern cloud-based Unified Communications system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Talk's native Voice Intelligence features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday.
Dialpad is a modern cloud-based Unified Communications system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Talk's native Voice Intelligence feature...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Cloud Customer Service with Practical AI - Inbound, Outbound, ACD, IVR, CTI, Chat, Email, Social, Call Recording, and CRM Integration.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right agent. Give your agents next step guidance before they answer the phone. Provide intuitive self-service options with real-time natural language processing. Automatically sync interactions to your CRM, and monitor and report on performance in real-time. See why 2000+ customers trust Five9.
Create personalized customer service experiences over the phone, web, chat, and more with the power of Practical AI. Use customer intent data and intelligent routing to get your customers to the right ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide.
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automat...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Cloud-based communication platform that helps businesses manage calls, chats, events, audio/video web conferencing, and screen sharing.
MiCloud Connect lets you move communications and collaboration to the cloud with confidence.
MiCloud Connect lets you move communications and collaboration to the cloud with confidence....
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Software for true omnichannel forecasting, planning and scheduling, with employee self-service and real-time management capabilities.
Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is delivering an exceptional customer experience while keeping costs low. The softwares core forecasting, scheduling and tracking capabilities allow organizations to accurately project future staffing requirements to support customer demand and back office task completion.
Available as a cloud, hosted or on-premise solution, Aspect Workforce Management is a forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
3CX is an open standards IP PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video conferencing, live chat, mobile apps and advanced contact center features are all included at a fraction of the cost. Choose to deploy on premise, in your private cloud account or opt for 3CX to host your PBX for you. Whatever your preference, you are guaranteed a hassle-free solution.
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry. With 3CX employees can work efficiently from anywhere. Video con...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
8x8 is the global leader in cloud communications and has transformed more than 47,000 businesses in over 100 countries.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps to improve collaboration on any device, anywhere. 8x8 Virtual Office integrates with leading business solutions such as Salesforce, Zendesk and NetSuite. Delivered in the cloud, sets up in minutes and is easily managed from any device.
8x8s Virtual Office unified communications platform enables companies of all sizes with company-wide private chat, presence detection, softphones, web conferencing, video, Apple and Android mobile apps...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Make every phone conversation count and give time back to your reps with 70+ CRM, helpdesk, and software integrations.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 70+ CRM, helpdesk, and other critical business tools to surface the information your reps need to be successful, when they need it. Join 7,500+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.
Make every phone conversation count and give time back to your reps. Aircall's flexible cloud phone solution integrates with 70+ CRM, helpdesk, and other critical business tools to surface the informat...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
RingCentral Contact Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage w...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations.
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enable...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Cloud-based Power Dialer/CRM - Dial up to 80 contacts/hour, instantly drop voicemail and email, manage contacts and close more sales.
Powering thousands of clients and millions of calls. PhoneBurner's power dialer helps you reach 447% more customers per hour, without any additional software. Use our CRM to manage and sort prospects in efficient new ways, or integrate with Salesforce or your own CRM. Create custom dialer buttons to streamline workflow, instantly leave voicemails and send emails. Track email opens and attachment views. Call recording. Local ID. Call tracking and more. Cloud based platform.
Powering thousands of clients and millions of calls. PhoneBurner's power dialer helps you reach 447% more customers per hour, without any additional software. Use our CRM to manage and sort prospects ...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the cl...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
The CallRail marketing platform helps businesses market smarter, drive more quality leads, centralize communications, and turn leads in
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 175,000 businesses, CallRail easily fits into existing workflows, integrates with major marketing and sales software, and scales with each customer’s needs as they grow.
The CallRail marketing platform delivers the tools businesses need to market smarter, drive more quality leads, centralize communications, and convert leads to customers. Serving more than 175,000 busi...
  • IVR / Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre

Call Centre Software Buyers Guide

What is call center software?

Call center software helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call center software

  • Enhanced agent productivity and efficiency : Call center solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimize idle time, and modulate call speed and wait times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call center solutions help businesses improve operations and address more customer queries by maximizing time and resources.
  • Improved customer relations : Call center systems help businesses stay connected with their customers and deliver a more personalized and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.

Typical features of call center software

  • Built-in telephony: Make phone calls from internet-enabled devices.
  • Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyze calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call center and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call center software

  • Type of deployment: Call center solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customizable call center solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multichannel support: Call center software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years : Call centers are shifting from traditional call center software to contact center solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). A Capterra research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and midsize business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. A Capterra research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process, and frees agents to handle more complex queries.