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Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex gives companies complete control over how, when and what they deploy. Built on the trusted Twilio customer engagement platform that powers over a half million agents today, Twilio Flex helps businesses rapidly deploy tailored cloud contact centers free from the limitations of SaaS applications. Easily augment your existing contact center with remote agents, new channels, or an intelligent IVR and chatbot, or move your entire contact center to the cloud. Learn more about Twilio

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
3CX is an all in one call center solution for calls & chats. Includes advanced call queues, reporting, recording, and CRM integration Learn more about 3CX
3CX is an all-in-one call center solution to communicate with customers via voice, video & chat. Offers advanced queue strategies set to individuals or groups. Integrates with various CRMs & MS 365. Includes call recordings & reports. A single interface to answer customer live chat, facebook messages & SMS. Call work flows to eliminate time intensive tasks for agents. Accessible remotely with free mobile apps for iOS & Android. Can be deployed on premise or in the cloud. Get it for free! Learn more about 3CX

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
A full-suite of call center tools & reporting to coordinate your communications across marketing, sales, & customer service teams. Learn more about CallTrackingMetrics
CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. A full-suite of call center tools to coordinate your communications across marketing, sales, & customer service teams. Avoid frustrating wait times and needless transfers with all the tools your lead center needs. From automated call routing to instant text follow-ups for form submissions, our lead management features set your teams up to capture and qualify more leads. Learn more about CallTrackingMetrics

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
A call center suite offering inbound & outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. Learn more about DialerAI
DialerAI is a call center system providing voice broadcasting, predictive dialling and SMS messaging with an inbuilt agent interface. It can be used in many call center roles including lead generation, phone surveys, political polling, emergency notifications and appointment reminders. DialerAI is used by companies wishing to auto-dial its contacts and companies wishing to sell auto-dialer services to its customers as it includes billing, multi-tenancy, and white labelling. Learn more about DialerAI

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Squaretalk is a versatile cloud communications platform that empowers your sales and support teams to work effectively from anywhere. Learn more about Squaretalk
Versatile and secure call center software with automations and integrations made simple. So simple, you’ll have time for the other parts of your business. Affordable, scalable and easy-to-use communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Seamlessly connect all of your favorite tools like Zoho, Salesforce, or other popular CRMs with our native integrations or custom API. Learn more about Squaretalk

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Designed for companies that recognize the benefits of placing the customer at the center of their operations. Learn more about LiveAgent
LiveAgent is a full-service call center management system designed to integrate seamlessly into your business process, allowing you to communicate with customers across multiple channels without missing a beat. Innovative features like call centralization, VoIP, and SIP trunks enable you to improve customer relations and increase sales through communication. LiveAgent allows you to create high quality customer experiences. Try LiveAgent for free for 14 days to improve your customer service. Learn more about LiveAgent

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Made for outbound call centers. We help call centers boost KPIs, make better decisions based on insights, and manage contacts more wise Learn more about Adversus
Adversus is a web-based dialer and practical call center solution for telemarketing, fundraising, and appointment scheduling businesses. Intelligent campaigns optimize your call center efficiently by automating contacts & call flows, making sure that high-opportunity conversations are the only ones you will be having. The Journey module allows you to automate and integrate anything you could imagine. Keep an eye on events and respond accordingly. Learn more about Adversus

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Zendesk offers a fully integrated call center built right into its support platform. Learn more about Zendesk Suite
Zendesk offers a fully integrated call center built right into its support platform. Agents can handle calls in the same workspace as all other channels. This cloud based support platform gives them full context on customer history to help resolve the most complex and urgent issues faster. Teams that use Zendesk see a 20% reduction in support costs and a 27% increase in agent productivity. If you already have a call center, you can seamlessly integrate it with an API connection to our help desk. Learn more about Zendesk Suite

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Agile CRM Call Center Software - Call center CRM software helps your customer support team with powerful tools to close tickets faster, ensure customers are successful using your product. Features with advanced telephony integrations, Outbound calls, Inbound calls, Call routing, Help desk ticketing, Tag-based calling, Help desk groups, Call recording, Call notes, Call scripts, Call reports and many more. Learn more about Agile CRM

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk
CloudTalk is a VoIP phone system built for modern companies. Over 2,500 businesses — including DHL, Yves Rocher and Glovo — rely on CloudTalk for its superior call quality and unparalleled range of features. Make things easier for your sales and customer support teams with 70+ advanced calling features and easy-to-setup integrations with your existing Helpdesk, CRM and eCommerce systems. It’s the perfect phone system for mid-sized companies looking to grow. Try a 14-day trial, absolutely FREE. Learn more about CloudTalk

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. Learn more about XCALLY
Omnichannel solution for Inbound, Outbound and Blended Contact Centers based on Asterisk. Engage your customers with the Motion unique technology: multichannel, realtime, powerful and effective. Provi de the best Customer Journey Experience using the Voice, Web Chat, E-Mail, SMS and Fax channels. Take advantage of the Contact Management, Predictive Dialer and Cally Square IVR designer. Learn more about XCALLY

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Shelf is an AI first knowledge platform that helps businesses compete with fast answers to customer and employee questions Learn more about Shelf
Shelf is an AI first knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics. Automate content publishing to every channel. Rated #1 for ease of use. Learn more about Shelf

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Set up a local or virtual international call center in a few minutes for businesses of all sizes and across different industries Learn more about Zadarma
Call Center can be the "face" of the company and quality connection with customers and partners is necessary for business's reputation and functionality. An easy to set up extensive PBX from Zadarma can become your trusted tool for all voice communication. Attractive rates that do not depend on the number of your agents and no required equipment will allow you to present the best side of your company. Learn more about Zadarma

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Variphy is the preferred analytics and management platform for Cisco Collaboration. Learn more about CDR Call Reporting for Cisco
Variphy is the preferred analytics and management platform for Cisco Collaboration. Variphy provides all the functions you need in a single pane of glass. We built our products and features with the feedback and requests of Unified Communications professionals like you. Discover what’s possible with Variphy: - Dashboards, UCCX Wallboards, & Widgets - CUCM CDR Reporting & Call Analytics - UCCX Reporting & Analytics - Cisco CUBE CDR Reporting - Variphy Cloud - and more! Learn more about CDR Call Reporting for Cisco

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Call Center solutions for SMB's to Global multi-site Enterprises. Microsoft Teams certified. Options: Cloud, Hybrid, or On-Prem. Learn more about Enghouse Contact Center
A highly reliable, certified secure, feature-rich call center solution that delivers optimal customer experiences (CX), by quickly and easily connecting resources across your organization to resolve customer needs, no matter what channel or device they prefer. Microsoft Teams Certified, open-standards-based, operationally flexible, AI & video-enabled, ensures easy deployment of features and functionality to deliver services as customers expect. Available Options: Cloud, Hybrid, or On-Prem. Learn more about Enghouse Contact Center

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
contactSPACE is an intuitive contact centre software solution that helps your team make better quality contact - at scale. Learn more about contactSPACE
contactSPACE is an intuitive, easy to use contact centre software solution for teams of 5-5000 agents. Keep your team on-message and create automated in-call workflows with contactSPACE CallGuides. Design engaging agent interfaces with our drag-and-drop editor, and use contactSPACE CRM integrations to ensure personalised contact. Plus, define smart skills-based routing rules, and make the perfect contact at the perfect moment with contactSPACE auto diallers. Learn more about contactSPACE

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Call center tool including video calls, progressive & predictive dialer, SMS campaigns, reporting & Google Calendar synchronization. Learn more about Neotel Call Center Software
Neotel Software Call Center, offers an easy to use solution, without the need for installation, which will provide you with the control of your company's commercial activity. It has: WebRTC line, Call Recording, Leads window, Sending email from leads archive, Progressive and predictive dialer, Customizable script, Statistics module, SMS campaign, Monitoring, spying and whispering, Reporting, Dynamic signaling and Blacklisting. Additional services include:Third-party verification, and many more Learn more about Neotel Call Center Software

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
An advance call center software solution supporting predictive, progressive, preview, power and manual dialing support. Learn more about ICTBroadcast
An advance call center software with unified communications featuring predictive dialing, auto dialing, power dialing, progressive dialing, preview dialing, manual dialing with webrtc agent portal support also includes IVR Studio to design IVRs, Fax blasting , SMS messaging, Email marketing, press 1 campaign, survey campaign, appointment reminder, inbound marketing, inbound survey and real time monitoring, billing , routing, AMD, DNC and IVR Designer & much more Learn more about ICTBroadcast

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Transformational cloud-based contact centre management solution, delivering Real Time Analytics, Dialler & Ofcom compliance. Learn more about Quvu
Quvu revolutionises how you manage your contact centre with a fully cloud-based solution that enables you to customise your statistics and reporting, allowing you to focus on your core objectives by analysing the stats important to you. Entirely web based and powered through an award-winning VoIP platform, you can oversee your operation from anywhere in the world. Key features include Ofcom Compliance, Real Time Customisable Statistics, Geo Dialling, TPS Compliance and Call Recording. Learn more about Quvu

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
A call center suite offering inbound & outbound IVR, predictive dialling, voice broadcasting and press 1 transfers for lead generation. Learn more about Newfies-Dialer
Newfies-Dialer is a call center system providing voice broadcasting, predictive dialling and SMS messaging with an inbuilt agent interface. It can be used in many call center roles including lead generation, phone surveys, political polling, emergency notifications and appointment reminders. Newfies-Dialer is used by companies wishing to auto-dial its contacts and companies wishing to sell auto-dialer services to its customers as it includes billing, multi-tenancy, and white labelling. Learn more about Newfies-Dialer

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Video-based customer service platform that helps businesses in the financial sector, healthcare, utilities and HR connect with clients. Learn more about Video Call Center
Abylon's VideoCC comes with a fully browser-based simplified end-user interface and a feature rich operator UI with flexible layout, customer and transaction data, dynamic scripts and the fully customizable workflow. The solution can be integrated into existing contact center frameworks or back-end and archiving system and can be implemented within 3 weeks. The Video Call Center solution comes with multiple, ready-to-use modules for specific use cases (contracting, reporting, AI modules) Learn more about Video Call Center

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience.
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, inclusive and intelligent experience. Make meetings more interactive and engaging • Reduce disruptions with background noise removal and voice enhancement • Enable audiences to share their reactions with animated emojis and gesture recognition • Improve audience engagement with next-gen dynamic polling and Q&A by Slido • Customize the stage layout to focus on the content and people that matters most Learn more about Webex

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations.
Zoho Desk brings your entire call center to the cloud. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Automatically assign calls to agents based on department/team . It's also equipped with IVR, call recording, contact details capturing, voice messages, detailed reports, and omnichannel capabilities. Integrates with top telephony providers like Twilio, RingCentral, Aircall, Amazon Connect, and more. Learn more about Zoho Desk

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Complete cloud phone system that is easy to set up and easy to manage.
RingCentral MVP is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration. With RingCentral MVP, you can easily connect your office, remote and mobile employees under one phone system, regardless of their location. Unlike expensive, conventional phone systems, RingCentral MVP is purchased, activated, set up, and managed online, which means we manage it and you use it. Learn more about RingCentral MVP

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations.
Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Learn more about Talkdesk

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Service Cloud 360, the world’s #1 customer service platform, empowers companies to drive seamless engagement across the entire customer
Transform your call center with proactive and personalized service. Service teams can exceed customer expectations with accurate purchase history and a full view of prior customer conversations. Give your customers a consistent and efficient service experience on every call with Service Cloud Voice. Agents now have instant access to a complete view of the customer and better tools and insights. That way, they can close cases faster. Learn more about Salesforce Service Cloud

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
GoToConnect Support Center gives supervisors and agents indispensable tools to improve the quality of customer interactions.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone. For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. Learn more about GoTo Connect

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Bitrix24 is#1 free CRM and call center software used by over 8 million companies. 100% free for up to 12 agents. Cloud and open source.
Bitrix24 is free call center software unlike any other. If you choose a cloud version, you can start calling and receiving phone calls within minutes. You pay only if you need to have more than 12 employees, want to rent a phone number, SIP connector or use Bitrix24 telephony for outbound calls. You can also purchase self hosted editions of Bitrix24 if require source code access or would like to deploy Bitrix24 on premise. Learn more about Bitrix24

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics.
NICE CXone is the world's #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences. Learn more about NICE CXone

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment. Learn more about Dialpad

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9. Learn more about Five9

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting.
CallHippo is a modern Call Center software that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Call center software for customer-centric teams. Easily integrate with 100+ CRMs and other business tools to grow your business!
Aircall is the #1 Call Center Software and surfaces valuable context from your Helpdesk, CRM, live chat, and e-commerce software to anticipate customer needs on every call, helping you reduce wait times and boost rep efficiency. Sales Teams love the Click-to-Dial Features & Automatic Call Logging. Join 15,000+ companies that trust Aircall to strengthen their customer relationships with industry-leading call center features like: SMS, advanced call routing, IVR, analytics + more. Learn more about Aircall

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Affordable, Easy and Reliable VoIP Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critical features.
Leading business VoIP platform offers a plug-and-play service that runs on your high-speed internet. You get 40+ business-critical features, mobile integration, and built-in collaboration tools. Activation is easy, no onsite installation is required, and month-to-month contracts are available. And the service is backed by a full team of Vonage Business service and technical professionals. Learn more about Vonage Business Communications

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.
Better Sales, Made Simple. Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling and texting for Hubspot, SalesForce, Zoho, Pipedrive, and leading CRMs. Supercharge your CRM into an automated sales machine with intelligent autodialing, seamless CRM integration, and Enterprise phone service. Start making calls in 3 minutes with no hardware and a 100% free trial. Learn more about Kixie PowerCall

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
A cloud-based communication platform that helps businesses manage calls, chats, audio/video web conferencing, and screen sharing.
MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other via their preferred method of communication. MiCloud Connect lets you move your communications and collaboration to the cloud with confidence. Learn more about MiCloud Connect

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Open source call center software w/ outbound predictive dialer. Also handles inbound & manual calls as well as email and web chat.
Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat. Learn more about VICIdial

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Powerful workforce management solution to optimize labor costs, manage capacity more effectively and improve service levels.
Alvaria Workforce (formerly Aspect Workforce Management) is a high-performance contact center software solution that provides the forecasting, planning, scheduling, employee self-service and real-time agent tracking to ensure that all agents and supervisors are productive, engaged in their work and delivering an exceptional customer experience. Learn more about Alvaria Workforce

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Move your contact center transformation forward with quality management, AI-powered automation, and digital customer service.
Qualtrics brings together omnichannel analytics and AI-powered automation to help you understand customers better than ever, respond in the right ways every time, and keep every customer happy — all while reducing the cost to serve. Learn more about Qualtrics CustomerXM

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers. Learn more about Nextiva

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.
Set up a complete call center in a few minutes using one simple, user-friendly platform — no technical expertise needed. Route calls to the right agents at the right time and increase your service levels. Access powerful analytics to reduce wait times, improve your workflow and team. Plus, we integrate with over 40 business tools so you can sync and access data from your CRM and most important tools. Learn more about Ringover

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition. Learn more about Yonyx

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Upgrade your call center with RingCentral Contact Center. Deliver better customer service, and equip your agents with the right tools.
Upgrade your call center with RingCentral Contact Center. Deliver a better customer experience with skills-based routing, agent management, and real-time insights, so you agents can provide immediate, helpful service at any time on any channel. Learn more about RingCentral Contact Center

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Genesys Cloud CX makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement
Genesys Cloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. Genesys Cloud is simply powerful and powerfully simple. Learn more about Genesys Cloud CX

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Powerful OUTBOUND CALL CENTER platform. Reach 4x more leads w/ NO awkward pause. No set up fees. Free trial (no credit card needed).
PhoneBurner is for OUTBOUND CALL CENTERS. Have more LIVE conversations in 15-minutes guaranteed! We're so confident you'll boost outbound sales with our power dialer, you can use our full product for FREE without a credit card. Here's why we're confident: 1) Dial leads 4x faster 2) No awkward pauses after contact answers 3) Drop voicemails/emails in 1-click 4) Automate post call workflows 5) No special equipment needed. Powerful yet easy to use! Learn more about PhoneBurner

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
CallRail's Call Tracking helps you understand what makes your phone right and personalize inbound call experiences.
CallRail's Call Tracking makes it easy for businesses of all sizes to turn more leads into better customers. Serving more than 200,000 businesses and integrating with leading marketing and sales software, our Call Tracking and analytics solutions helps you understand what makes your phone ring and which ad, campaign, or search term got their attention before you pick up the phone. Learn more about CallRail

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Real-time remote control of a customer's computer over the web for help desks, support software, IT organizations, and more.
GoTo Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about Rescue

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
CTI for Sales & Contact Center - Improve Customer Experience & Productivity
Tenfold Next Generation CTI integrates with all major CRMs including Salesforce, Microsoft Dynamics, and Phone Systems like Cisco, Avaya, Genesys. By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, local presence dialing, and more, Tenfold powers sales, support and service teams to have better customer conversations. Learn more about TenFold

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData CCaaS the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo. Learn more about ChaseData CCaaS

Features

  • Automatic Call Distribution
  • IVR/Voice Recognition
  • Outbound Call Centre
  • Inbound Call Centre
  • Blended Call Centre
  • Computer Telephony Integration

Call Centre Software Buyers Guide

What is call center software?

Call center software helps businesses run their call centers efficiently by managing inbound and outbound calls, recording customer complaints, monitoring customer experience, and tracking agent productivity. These solutions can be used in multiple departments.

While sales and marketing teams use call center solutions to make sales and promotional calls to clients, support teams use this software to address customer issues, resolve complaints, and even provide post-sales training. Call center systems not only facilitate communication and engagement via phone, but also through channels such as email, live chat, instant messaging, SMS, and social media.

Benefits of call center software

  • Enhanced agent productivity and efficiency : Call center solutions include robust features like automatic call distribution and rule-based escalation to help businesses handle calls efficiently, minimize idle time, and modulate call speed and wait times based on the number of available agents. Role-based assignment ensures that calls are routed to the most appropriate agents without delays. Overall, call center solutions help businesses improve operations and address more customer queries by maximizing time and resources.
  • Improved customer relations : Call center systems help businesses stay connected with their customers and deliver a more personalized and rewarding experience through multiple channels. Efficient customer service helps build customer trust, brand loyalty, and longevity.

Typical features of call center software

  • Built-in telephony: Make phone calls from internet-enabled devices.
  • Call routing: Distribute and assign calls to individual agents or queues based on pre-established criteria such as time, day, or agent availability.
  • Telephony integration: Integrate VoIP (Voice over Internet Protocol) services with existing telephone equipment.
  • Call logging: Collect, record, and analyze calls made from or received by a business over a specified period. Provide statistical information such as time and date, call frequency, call duration, and caller ID.
  • Call recording: Record inbound and/or outbound calls to a call center and maintain a central repository of all recordings for training and quality monitoring purposes.
  • Queue management: Receive calls from customers, create a call queue, and keep customers on hold until they are connected with a live agent.

Considerations when purchasing call center software

  • Type of deployment: Call center solutions are available through hosted, on-premise, and cloud-based deployment options. On-premise and hosted deployment options suit businesses looking for customizable call center solutions, but prove costly if only needed for a short time. While cloud-based software is relatively cheaper and can often be set up in a few hours, it requires a reliable, constant internet connection to function effectively. Users should compare the advantages and disadvantages of cloud-based and on-premise systems, and shortlist products accordingly.
  • Multichannel support: Call center software lets businesses manage communication across multiple channels—such as SMS, online messengers, email, live chat, and social media platforms—for low additional costs. But, requirements vary based on use cases. If your brand is built on social media, for example, you need social media management functionality. Alternatively, if your marketing, sales, or customer support strategy involves text messages, your business needs SMS support. Buyers should clearly identify their needs before beginning their software search, and ensure desired functionality is included before making a purchase.
  • Voice-based customer interactions will decrease in the next two years : Call centers are shifting from traditional call center software to contact center solutions that let them leverage other communication tools (such as email, SMS messages, social media, and live chat). A Capterra research shows that while voice will remain a significant source of customer interactions, its usage will continue to decrease in the coming years as more and more businesses start leveraging digital channels.
  • Artificial intelligence (AI)-based conversational bots are picking up the pace in the small and midsize business (SMB) world : Voice- and text-based bots are effectively streamlining initial customer conversations. A Capterra research found that 68% of small businesses are currently using or plan to use some type of conversational user interface technology within the next one to two years. When such interfaces are used, customers hear a robotic tone or message (instead of live agents) that collects their personal details and query type. The bot can then answer basic queries on its own, or route calls to the most suitable agent. This automation speeds up the entire call process, and frees agents to handle more complex queries.