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CTQ (Critical to Quality)

Critical to Quality (CTQ) refers to the quality of a part or portion of something that a business produces, whether a good or a service. For example, when discussing the performance of a car, an engine could safely be referred to as Critical to Quality because of the engine's overall importance in the car's operation.

What Small and Midsize Businesses Need to Know About CTQ (Critical to Quality)

Small businesses must be able to identify which parts of their products or services are CTQ. By doing so, they can help to better make vital improvements on the items they produce. This, in turn, can lead to greater customer satisfaction.

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