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CQI (Continuous Quality Improvement)

Continuous quality improvement (CQI) refers to a business's constant improvement of systemic processes, operations, safety, services, products, work environment, outcomes, and regulatory compliance. The improvement of processes could be either gradual or a sudden breakthrough. CQI is often considered a part of performance and quality improvement (PQI), which is a three-step process. The first step comprises pinpointing the issue and developing a problem statement. The second step aims at putting the problem into perspective within the current situation and developing a specific improvement target. The final step of the process involves a thorough analysis of the issue to identify the primary cause.

What Small and Midsize Businesses Need to Know About CQI (Continuous Quality Improvement)

SMBs may struggle to compete with larger organizations in mass production at decreased costs. Via CQI, they can find and fix poor processes to ensure reduced errors, improved productivity, better morale, and improved quality.

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