An expert system is a computer program that uses artificial intelligence (AI) to make decisions for a person or organization. The expert system "learns" from experience and provides recommendations or solutions to problems. Expert systems tend to operate through an if-then decision tree, where each decision point branches off to other potential decisions. If the system encounters a new situation, it will "learn" and add that scenario to its decision tree.
What Small and Midsize Businesses Need to Know About Expert System
An expert system can significantly help small businesses by automating tasks that typically require human expertise. For example, an expert system could help make financial decisions or diagnose medical problems based on past events and data. This assistance can optimize a business and streamline operations.