Knowledge Management Software

Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format. Knowledge Management solutions allow successful strategies to be transferred and replicated throughout an organization. Implementation can be inwardly focused on faster learning, new knowledge creation, and innovation or directed outwardly, providing a self-guided service path for customers. Knowledge Management software is related to Business Intelligence software and Document Management software.

Why Capterra is Free
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk
Zendesk builds knowledge management & help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They improve communication and make sense of massive amounts of data. Above all, they work together to turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk Zendesk is the leading cloud-based help desk software built for better customer relationships. Learn more about Zendesk
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over multiple channels and languages. Create Multi-brand SEO friendly knowledge base articles for each of your brand to answer your customer's frequently asked questions. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Learn more about Zoho Desk With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's. Learn more about Zoho Desk
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be. Learn more about SABIO Knowledge Management Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free! Learn more about SABIO Knowledge Management
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity. Natural language search, advanced content creation and moderation processes combine with high levels of insight to ensure your knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise model. Learn more about KPS Knowledge Management Software Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support Learn more about KPS Knowledge Management Software
Confluence is an open and shared workspace that connects people to the ideas and information they need to do their best work. Group related pages together in a dedicated space for your work, your team, or cross-functional projects so information is easy to find. Confluence's powerful search engine and page trees ensure that you can always find the right content, when you need it most. With the right knowledge at your finger tips, create, collaborate, revise, and finalize work all in one place. Learn more about Confluence Confluence is an open and shared workspace that connects people to the ideas and information they need to do their best work. Learn more about Confluence
Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity. Learn more about Document360 Knowledge base platform that enables help center creation through end-user interface and multiple third-party integrations. Learn more about Document360
Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets to inspiring digital destinations that improve communication, knowledge sharing, collaboration, and culture. All Igloo solutions are 100% cloud-based, mobile-enabled, and integrate with the leading enterprise systems and cloud apps your business relies on. By centralizing all information, Igloo provides a single-source-of-truth and enables a more productive and engaged workforce. Learn more about Igloo Software Igloo is a leading provider of digital workplace solutions, helping companies move beyond traditional intranets. Learn more about Igloo Software
KBPublisher can help you give customers the answers they need and resolve issues quickly and efficiently. It can help your employees acquire job knowledge faster, reducing training time, and driving higher performance and job satisfaction. A knowledge base improves staff productivity and eliminates time wasted searching for information. Learn more about KBPublisher KBPublisher is Knowledge Management Software. It reduces the need for customer support and improves staff productivity. Learn more about KBPublisher
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets and multi-stage approvals ensure creation and revisions are controlled. Couple that with intelligent categorization, a permission layer and Self-Service Portal integration and you've got yourself the perfect Knowledge Base solution for all your Service Management needs. Learn more about Alloy Navigator Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Twine connects people, content and ideas together through one simple and secure portal. Enjoy all the tools you need: Knowledge Library, News & Blogs, Forums, Groups, People Directory, Polls and Surveys, File Manager, Calendar and Workflow Builder. Twine is designed for integration: pull data from Salesforce; sign-on using Google Apps, Microsoft or LinkedIn; and easily upload from OneDrive, Google and other major files services. Learn more about Twine Unexpectedly simple: Twine connects people, content and ideas together through one simple portal. Learn more about Twine
AnswerHub is built specifically with developers in mind. With features like ideation, advanced analytics, advanced search, and customizable themes and configurations, AnswerHub is the perfect solution for companies and teams who need to engage internal and 3rd-party developers. Some of the most developer-centric companies in the world use AnswerHub for productivity and knowledge sharing including IBM, LinkedIn, Epic Games, and Disney Pixar. Learn more about AnswerHub AnswerHub is a knowledge sharing and community building platform for developers. Learn more about AnswerHub
Slab is a beautiful team wiki & knowledge base, built for modern growing teams. Think of it as a long-term memory for your team. It features the familiar editing and collaboration features of Google Docs, but with the organization capabilities of a modern intranet. With a focus on just solving long-term team knowledge, Slab integrates with all your other favorite productivity tools for everything else - like Slack, GSuite, Github, Asana, and many many more. Learn more about Slab Beautiful team wiki & knowledge base that makes company documentation look good by default. Integrates with GSuite, Slack, and more. Learn more about Slab
Galisto improves the knowledge management of any organisation. The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work. Learn more about Galisto Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk. Learn more about Galisto
LiveAgent is the Most reviewed and #1 Rated help desk software for SMB. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide. Learn more about Freshservice Speed up your IT process by using and creating knowledge base for your service desk software Learn more about Freshservice
Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find documents & other company knowledge. With an intelligent employee platform at its core, MangoApps is designed for & serves organizations with 50-50,000 employees in a broad range of industries from retail, healthcare, manufacturing, not-for-profit, professional services, financial services, media, technology and the public sector. Learn more about MangoApps Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find knowledge.. Learn more about MangoApps
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed. Learn more about Zoho Connect Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work Learn more about Zoho Connect

by MyHub Intranet Solutions

(23 reviews)
Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range of powerful business tools designed to improve internal communications, knowledge management, and employee engagement. Such as staff directory, profiles, secure login, mobile friendly, document/file storage, blogs, forums, custom pages. Learn more about MyHub MyHub is a cloud-based intranet software solution that provides companies with a range of powerful business tools. Learn more about MyHub
ComAround Knowledge is an easy-to-use knowledge management and self-service solution that specializes in capturing, structuring and sharing knowledge throughout the support flow. The solution is KCS Verified, which means it supports best practice workflow. ComAround Knowledge is cloud based and integrates with ITSM solutions with ComAround Connect. ComAround has already helped thousands of service organizations improve their technology to achieve knowledge management and self-service success. Learn more about ComAround Knowledge The world-leading solution for knowledge management & self-service success. It is KCS Verified and integrates with any ITSM solution. Learn more about ComAround Knowledge
Tovuti is an all-in-one eLearning software platform that empowers companies and individuals of all kinds to activate the potential of their organization. Tovuti offers everything from state-of-the-art course authoring tools and personalized learning portals to websites, eCommerce, event management, gamification, social communities, directories, live video conferencing, reporting and analytics, a content marketplace, subscription management and everything in between. Learn more about Tovuti Tovuti is an all-in-one eLearning platform that empowers companies of all kinds to activate the potential of their organization. Learn more about Tovuti
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team. Learn more about BoostHQ BoostHQ enables companies to easily share and index their content, knowledge, and best practices so they are accessible when needed. Learn more about BoostHQ
Building and maintaining a knowledge base can be a hassle. The inSided self service platform aims to make that process a little easier. Our community driven knowledge base platform combines community and company content to make sure you always cover the whole spectrum of your customers¿ questions. Use our in-product support widgets to make that knowledge available throughout all of your channels, and never interrupt a users interacting with your tool again. Designed for customer success & suppor Learn more about inSided InSideds online knowledge base platform is true SaaS: no additional costs or development resources needed, easy to set up and scale. Learn more about inSided

by Onna

(0 reviews)
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning technologies to deliver faster data classification, knowledge management, and predictive search. Learn more about Onna Onna will centralize and index all your enterprise knowledge across apps for superior management, search, sharing, and collaboration. Learn more about Onna
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 4 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Learn more about Bitrix24 Bitrix24 is a leading free social knowledge management and collaboration platform used by over 4 million companies worldwide. Learn more about Bitrix24
Favro transforms any organization into an Agile business by empowering all kinds of teams to work autonomously, while also helping leaders aligning all work towards company key objectives. With Favro teams in marketing, product development, operations, and their leaders and executive management, get a single place for planning, documentation, and collaboration. Favro supports multiple views on planning with Kanban flows, spreadsheet-style, and work scheduled on a timeline. Learn more about Favro Favro brings business agility by empowering teams to work autonomously, while also aligning their planning towards company objectives. Learn more about Favro
Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse. Complete look and feel control. Fully responsive. Use your own domain. Collect user feedback. Extensive publishing and approval options. Turn tasks and procedures into Workflows. Easily create forms, surveys, wizards, questionnaires. We also plug into 1500+ other apps! Malcolm! can be fully hosted by us or bring into your current site via embeds, widgets, plugins, pop-ups etc. Learn more about Malcolm! Our FAQ Knowledge Base lets your users find their own answers via natural language search or browse. Learn more about Malcolm!
Evernote Business brings your teams work together. Create documents, collaborate on projects, and store information all in one place. Teammates can access, edit, upload, and share notes and files from any device--even if theyre offline. Cut through the noise, and quickly find the information you need with powerful search capabilities and integrations with tools you already use. Unify your workflow with Evernote Business. Bring your teams work together, and unify your workflow. Create, collaborate, and store information all in one place.
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and within the applications users already access for a truly embedded learning experience. Millions of users across 20 industries and more than 130 countries use SAP Litmos to learn better. Start your free trial of our award-winning knowledge management system, trusted by millions of users, completely risk-free.
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and within the applications users already access for a truly embedded learning experience. Millions of users across 20 industries and more than 130 countries use SAP Litmos to learn better. Start your free trial of our award-winning knowledge management system, trusted by millions of users, completely risk-free.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription. Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Bloomfire is the leading internal knowledge management software. Our platform allows teams to quickly and securely share information in a dynamic, social environment. Our AI-powered search scans all types of media (including video) so teams can find and act on information faster. Bloomfire is used by hundreds of thousands of employees at leading companies such as Capital One, Southwest Airlines, FedEx, and HomeAway to increase team productivity, make informed decisions, and drive results. A secure knowledge management software that allows teams of all sizes to create, share, upload, and collaborate around content.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free. Quip combines documents, spreadsheets, and chat in one organized experience.
When users tell us that they're emailing each other less and shooting Flock messages back and forth to get work done, we know we're doing something right! From instant messaging to creating channels to integrating with your favorite external apps like Google Drive, MailChimp, Dropbox, Jira, Trello - organize all your work collaboration efforts with Flock. Flock is a powerful work tool that comes loaded with inbuilt features like Shared to-dos, Reminders, Notes, Polls and lots more! Flock is team collaboration tool that helps you get work done, only faster! Trusted by over 25000 businesses globally.

by livepro Knowledge Management

(121 reviews)
livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. livepro is purpose built Customer Experience Knowledge Management. Delivering ANSWERS, not documents - no matter which channel is used.
eXo Platform is a knowledge management solution that can help you drive company performance, facilitate knowledge transfer and improve employee training. eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place. It is a great way to create a full-featured knowledge base. Open-source knowledge management solution to leverage your most valuable assets with one powerful knowledge base platform
Zingtree allows you to create, customize, deploy and analyze interactive decision trees, process guides, and agent call scripts that live on your website. With Zingtree, it's incredibly easy to help customers self-solve problems, better navigate websites and products, and intelligently route to the right information for any process (internal or customer-facing). Integrations with Zendesk, Salesforce, Freshdesk, WordPress, Slack, Zapier, and more are available for free. Zingtree makes it easy to build interactive decision trees, call scripts, process guides, diagnostic systems, and more.
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system & help improve consistency & quality of service delivered by an organization. Decision tree driven interactive guides for technical support & customer service
With Yext's best-in-class, cloud-based platform, you'll harness the power of knowledge to drive internal efficiencies, great brand experiences, and rich customer interactions everywhere online. It is your centralized hub to manage all the facts consumers seek about your people, places, and products - from locations, holiday hours, and in-store promotions to parking entrances and professional credentials. Your single source of truth for the public facts about your business.
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the mobile. It supports both internal and external knowledge base. HappyFox's powerful search and automatic in-line suggestions helps your customers to find solutions faster. Community forums help customers connect. A knowledge management help desk software that helps you remove clutter and manage your customer support queries easily.
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how to improve it - Other features include Multi-Lingual, SSO, Custom Domain, API Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community Builder & Templates -Topics -Salesforce Files -Actions -Groups -Trust Online community software that enables companies to connect customers, partners, and employees to get work done anywhere.
A better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions on the market. Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support community content with the click of a mouse. In addition to the KB, get critical feedback through an online community platform with our Ideation and Q&A addons. Vanilla Forums is the top-rated cloud-based knowledge base & community forum software trusted by the world's top brands.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix. Online LMS allows businesses, training institutes to provide end-to-end training solutions to their employees, partners and customers.
Stack Overflow for Teams is a private, secure Q&A platform that mimics the way people naturally think about, share, and find information. When it comes to knowledge management, you don't need more information, you need the right information. We offer a plan for companies of every size. Choose from Stack Overflow for Teams various tiers including Basic, Business, or Enterprise. No more digging through stale wikis and lost emails give your team back the time it needs to build better products. Stack Overflow for Teams is a private, secure home for your team's questions and answers.
Shelf is an award winning contact center and help desk knowledge management platform with advanced AI and the best search in the industry. Used by organizations like Google, Amazon and Nielson, Shelf was designed by a Harvard knowledge management expert and data scientist for best in class search and organization. Unlike other knowledgebase platforms, Shelf offers pinpoint accurate document search, AI automation for maintenance and powerful analytics. Contact us to speak with a consultant. Intelligent knowledge management for contact centers or help desks that makes finding, maintaining and updating critical knowledge easy
An all in one business operating system that contains all required tools for efficient business management. Flowlu gives you a birds eye view of everything thats going on. You will be able to take the newest technology and apply it to your company. Our tools let you know what your employees are doing and any problems they are having. You can track every part of your business, from time worked by your team to overall costs, and customer invoices. An all in one business operating system that contains all required tools for efficient business management.
Clinked will bring your business closer to your team from within secure and customisable cloud workspaces. Used by businesses in all industries, from SMEs to Enterprises, Clinked's feature-rich solution will save your company valuable time whilst improving efficiency. Key features include file sharing, integrated group chat, task management, discussions forums, team calendars, branded mobile app and more. Sign up for a free 10-day trial today. Clinked offers customised cloud solutions for businesses. Securely share files, communicate with clients and keep track of your tasks.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization. In the era of social media and peer contribution the workforce culture has changed. Traditional learning management solutions cant catch up with the ever-changing landscape. Schoox offers the most powerful modern learning and knowledge management system. Mobile, social eLearning platform that supports course creation, knowledge sharing, collaboration, and training.
BlogIn is beautifully simple internal blog and knowledge sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way communication channel inside an organization, where everyone can ask a question and get the information they need to make faster and smarter decisions. It's intuitive and easy to use, so everyone can quickly get on board, which is one of the reasons why it works so well as the internal communication tool. BlogIn is the beautifully simple internal blog and knowledge sharing platform for teams of all sizes.
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings documentation and training management into a single interface. Create, manage, and distribute content and courses across the customer lifecycle to ensure adoption, retention, and continued advocacy. Discover your enterprise's full potential! The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Deskpro is the knowledge management & helpdesk platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API, app development framework. The modern helpdesk platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.
An ultimate platform to gather and process feedback. Presented by community portal. Pricing starts from $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily An ultimate platform to gather and process feedback. Presented by community portal. Pricing starts from $15/month.
Your team's knowledge changes every day. Traditional knowledge base solutions like Wiki's are not optimized for these continuous changes, which inevitably leads to stale knowledge and low adoption. Distrust of your knowledge base forces the experts on your team to answer more individual questions, which means less time for them to focus on their job. Guru is the new way to capture and share knowledge with your team. Web based knowledge sharing platform providing verified information from experts on your team: where you work, when you need it most.
Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using Elevio to improve retention and reduce complaints. Sign up for our free 14-day trial today. Help customers, help themselves! Elevio delivers self-service support on-demand to your customers, when and where they need it.
In-App Knowledge Base to help you reduce the number of support tickets that you manage every day. Users can find answer to their question when they need it the most: in your app. No need to leave, they can search through your knowledge base and contact you thanks to Support Hero. The best part? We help you to write better Knowledge Base by showing you what users are looking for and what you can improve. Try it today! In-App Knowledge Base to help you reduce Support Tickets work by more than 40%.
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner.
Nuxeo is a Content Services Platform for managing all types of enterprise information. Nuxeo connects with existing content repositories and business systems, and enables organizations to rapidly create personalized solutions to meet the unique and often complex needs of an organization. Nuxeo leverages the latest technologies such as cloud and artificial intelligence to transform enterprise information into business value. Nuxeo is a Content Services Platform for managing all types of enterprise information.
XWiki is a powerful Open Source collaborative platform allowing companies of all sizes to save time and money while enhancing collaboration on both team and organizational level. Being focused on strengthening communication and efficient collaboration, XWiki redefines the value of business knowledge by allowing any user to access critical information in a fast and efficient way while reducing the organizational silos. XWiki is an Open Source collaborative platform allowing companies of all sizes to save time and money by enhancing collaboration.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications. Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
An innovation management software that streamlines the whole technology supply chain, from IP to monetization. An innovation management software that streamlines the whole technology supply chain, from IP to monetization.
SaaS portal software for sales enablement to help share knowledge. SaaS portal software for sales enablement to help share knowledge.
Wix Answers is the professional customer support platform that comes with a full knowledge management system. Built by Wix to support over 120 million users, its now available for any business. And its free. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business¿ progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own Knowledge Base Software and support your customers.
Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow. Knowledge management tool that captures knowledge from across the organization through group ownership, subscriptions, and workflow.
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQs to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
Over 5,000,000 users. Communifire is your modern, fully featured social intranet software that supports your employees and your business. 99% of Communifire Intranet customers are still actively using the platform after 5 years. From connecting your people and streamlining communication to enhancing collaboration and managing content, our full suite of integrated tools will help your organization be more informed, quicker to take action and prepared for tomorrow. Replace your outdated intranet with Communifire. 100% useful. 100% customizable. 100% loved by over 2 million people.
Happeo is an all-in-one social and collaborative intranet platform, specifically designed for businesses that work with Google¿s G Suite. It brings together intranet, collaboration and social networking into one solution. One major feature of the platform focuses on knowledge management, to make storing, organizing and information finding much smoother. Happeo is user-friendly with its search and structure, but also an award winner for its best workplace integrations and ease of implementation. The leading all-in-one knowledge management and intranet platform, designed for companies that work with Google's G Suite.
The Novo Knowledge Base allows you to quickly & easily begin to capture and provide departmentally secured access to your organizational knowledge. Our easy-to-use software is an ideal solution for small or large organizations who need a central repository to store information for Customer Support, Company Intranet, Employee Training, and more. Provide faster problem resolution and 24x7 Web customer self service, reduce call volume and centralize & retain employee knowledge. Free Trial! Allows you to quickly and easily capture and provide departmentally secured access to your organizational knowledge.

by Blue Mango Learning Systems

(14 reviews)
ScreenSteps is designed to help you document your internal procedures, manage them in an online knowledge base, and deliver procedures to employees in the moment your employees need answers. Cloud software for creating, managing, and delivering SOPs to internal employees.

by Auros Knowledge Systems

(14 reviews)
Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more. Knowledge management tool that enables decision making and workflow through agile processes, systems engineering and more.
Online documentation and knowledge base tool. Browser-based solution that works everywhere, you just need a web browser. Online environment for teams to collaborate on user manuals, guides, FAQs and KBs; as well as a user-facing documentation site where you publish and update your content easily. Supports single-sourcing, SSO, password-protected documentation, export to printed formats, a lot of integrations, and more. Online documentation and knowledge base tool. Supports teamwork, single-sourcing, SSO, password-protected documents, printed export ...
LaunchPath isn't a product; it's an all-in-one intrapreneurship program that combines both software and services to provide you everything you need to succeed, including: program design and implementation, employee recruitment and on-boarding, intrapreneur guidance and support, training for both intrapreneurs and management, stage gate review coordination and facilitation, resource and reward administration, and continuous program monitoring and optimization. LaunchPath is a fully managed, technology-enabled, intrapreneurship-program-in-a-box.
Knowledge Center is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search. Knowledge Center centralizes your company's knowledge and enables agents to provide quick, accurate and up-to-date support information.
A beautiful, intelligent, and intuitive ticketing system that you won't be able to live without. Supportbench was built from the ground up for teams to deliver on their promises and make amazing experiences. Supportbench is a powerful, scalable, and flexible delivering success in email management, knowledge base, customer portals, calendaring, surveying, NPS scoring and much more! We give you everything you need to dominate in your support department and create amazing customer relationships. A beautiful, intelligent, and intuitive ticketing system.
Bold360's knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes. Bold360's knowledge management system identifies friction points and gaps where new knowledge articles are required. You'll know exactly where to focus in order to work more efficiently. Bold360's knowledge base software creates a centralized, intelligent home for your agents and AI bots to access company knowledge.
Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed. Collaborative 3d mind mapping that enables breakthrough thinking wherever and whenever it is most needed.

by Safeharbor Knowledge Solutions

(12 reviews)
SmartSupport is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less. SmartSupport Knowledge Base Software helps your customers and agents quickly and intuitively find the information they need.
Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more. Web-based solution that provides knowledge management through customer service, online CRM, contact forms, ticketing and more.
Answerbase is a Q&A knowledge sharing platform, allowing your users to effectively request information and receive answers from the most capable resource while automating the answering of questions by up to 60%. It allows users to ask questions, receive quality answers, and browse helpful content & articles to effectively meet the information demands of your customers about your products and services. Each system comes with admin tools to customize, manage and grow an efficient knowledge base. A Q&A knowledge sharing platform allowing users to ask questions, receive answers, and browse content and articles.
Manage Employee Requests for IT, HR, Facilities and Office Manager. Collect, manage and resolve tickets in Slack in real-time. OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop shop for all of their requests and questions. Need a snack in a pantry? Want to book a flight? Order some lunch? No more emails, texts or calls. Simply message OfficeAmp and get stuff done around the office. Easily collect, manage, resolve issues related to office operations. Categorize & assign tasks within Slack - where your team works!
Transform the way your organisation learns by powering your content on SmartUp, a mobile-first, gamified, microlearning platform. Our peer-to-peer content management tool makes it incredibly easy for teams to contribute learning to your community. Content can be reviewed and edited before publishing to ensure messaging is on-point and validated. Unlimited platform access with dedicated support starts at US$4.00/user/month. A market-leading learning experience platform and consultancy, helping organisations create a highly engaged learning culture.
Nuclino offers an easy way to organize and share knowledge in teams. Users can create real-time collaborative documents and connect them instantly like a wiki. Use the tree, board, and graph view to explore and organize your knowledge visually. It's great for meeting notes, product requirements, docs, decisions, and more. Some notable features include a WYSIWYG collaborative real-time editor and the visual representation of a team's knowledge in a graph. Web-based collaboration and management solution that brings team members together via workspaces, visual boards, and document sharing.
ExxpertApps is an all-in-one Next Generation Business Application in the cloud. It improves your business performance in the areas of development, sales, marketing, procurement, training, project management, and invoicing. With a single integrated application, you can manage, contacts, companies, customers, providers, projects, opportunities, internal resources, email campaigns, landing pages, surveys, online sales / procurement / payments, invoices, enterprise communications, etc.. ExxpertApps is an all-in-one Next Generation Business Application in the cloud for sales, marketing, project management & invoicing
SwipeGuide provides an intuitive platform to create enhanced-reality work instructions in a matter of minutes. Machine operators and field service engineers visualize, standardize, and execute digital instructions on mobile devices and smart glasses. The next-generation instruction software that enables companies to create, distribute, and track visual work instructions effortlessly.
ECM (Enterprise Content Management) puts business content to work and allows organizations to realize new value. Collaborating in the cloud, managing records, mitigating risk, capturing documents, improving employee productivity. IBM Enterprise Content Management allows businesses to access, analyze, and act on business content.
IRIS Business Architect is a reliable and affordable Business & Enterprise Architecture collaborative software to build roadmaps from business strategic planning to agile IT delivery. It's aligned to TOGAF, BIZBOK, BPMN & BABOK; yet is also easily customizable. IRIS provides rich design, modeling and management functionalities to continually reflect the changes on your architecture, minimize risk and enhance decision making. Training takes at most 10 hours; implementation, only a day or two. Reliable Business and Enterprise Architecture collaborative software to build roadmaps from strategic planning to agile delivery.

by Chadha Software Technologies

(7 reviews)
PHPKB is the leading fully responsive web-based knowledge management software that allow support teams to create knowledge base articles to share step-by-step instructions and guides, along workarounds and solutions to common problems. It enables your organization to locate, capture and share information with customers. Leading web-based fully responsive knowledge management software. Enables your organization to locate, capture and share information.
Moxie Knowledge Management Software provides instant and accurate information for customers and employees. Moxie Knowledge Management Software provides instant and accurate information for customers and employees.
Way We Do is cloud-based SOP Software that enables you to create, maintain and actively use a Business Operations Manual by making policies and procedures a natural part of daily workflow. Our practical tools are a perfect fusion of business process management, knowledge management and compliance. Managers assign tasks, create automatic reminders, and monitor workflow, while team members use procedures and follow processes from any location, so work is seamless and nothing is forgotten. Way We Do is cloud-based SOP Software that seamlessly integrates policies, procedures and checklists into the team's daily workflow.
Connotates patented web data extraction solution is a quick and easy way to extract data from websites using a simple point-and-click interface. Our machine learning, visual abstraction approach enables ad hoc data pulls, multi-page/multi-source data aggregation, collection, normalization, and delivery formatted for your individual needs. Connotate's web data extraction has many applications including market & competitive intelligence, finance, research, compliance and more. Connotates patented data extraction solution automates the collection of web-based data using a simple point-and-click interface
TallyFox's Tallium knowledge management solution organizes content to find information quickly. Our proprietary algorithm SmartMatchPro suggests relevant experts and content to each person in real time based on their expertise, interests and actions. Highly configurable, Tallium is well suited for a variety of use cases including knowledge and content management and internal and external support. Tallium Knowledge Management links relevant expertise & information automatically in real time.
Sunsama helps teams run better meetings. To help you run, document, and follow-up better Sunsama upgrades every single event on your calendar to include an agenda, notes, action items and comments. It also includes advanced tagging and search features to easily find events, notes and action items. Sunsama is fully synchronized with your google calendar and integrates with your daily tools like Slack. Sunsama is the "calendar for teams". Use it to plan, run, document and share meeting agendas, minutes and action items.
Theum is next-generation, AI-driven knowledge technology that creates intelligent, answer-oriented virtual experts from the content of everyday business documents (Office, PDF, Wiki, Web, etc). Instead of wasting time searching for, launching, and scrolling through documents to find knowledge, users get exactly what they need for the task at hand with a clickassembled from every relevant document, organized by context onto on a single page, and ready to use on any device and in any application. Turn any set of documents into an AI-driven virtual expert that delivers a complete, ready-to-use answer to every question.
Elium helps you build a central hub for scaling teams that need to organise and access crucial content to get work done. Elium is a modern knowledge management solution that allows an organisation to better capitalise and grow its teams around key documentation. - Create, curate and format rich content in a blink - Organise content with tags and navigate quickly through spaces - Empower teams with structured templates - Enforce confidentiality and quality with access permissions Elium helps you easily build a central hub for scaling teams that need to organise and access crucial content to get work done.
With Altiar, users can connect quickly with the information they need, enabling organizations to improve performance and competitiveness. By providing targeted tools to help users discover content, Altiar Enterprise offers a powerful way to promote and share knowledge within an organization. No matter how your data is structured, Altiar Enterprise unlocks its true potential by transforming it into a streamlined on-brand portal. A powerful, simple to customize platform with integrated tools to promote and share knowledge and content within an organization.
Discover True Knowledge Management with Centralpoint. This On Premise or Cloud based solution considers all of your users and their roles, integrates with AD, SAML, and then aggregates all of your 'data' in a centralized construct to glean relationships, crosswalks, mashups, and more important, your user 'interaction' around the information (which is knowledge). Finish the job with our integrated LMS tools, to determine their knowledge, including certiication, and gamification. Full Circle Discover True Knowledge Management made available from a singular, on premise or cloud installation (Roles, Audiences, Taxonomy) LMS
Lighthouse is a next generation digital knowledge management solution that provides customers and employees consistent and accurate access to knowledge. The powerful search engine & unique methodology creates a dramatic customer experience improvement across all service and sales channels (including self-service interactions chatbots and widgets) by providing customers and service representatives access to information with unmatched accuracy and speed. Lighthouse is a next generation digital knowledge solution that provides customers and employees consistent and accurate knowledge.
Opentute is a Social Learning Network. Our cloud-based product enables you to launch a branded learning and communication platform and grow into a neural network. Opentute includes such major features as course-builder, quiz-builder, dashboard, instant messages and notifications, channels and e-commerce as well as IOS and Android Apps. We help businesses mobilise staff, learners and clients with an enterprise social learning network.
A continuous people development platform helping organizations onboard, upskill, engage with & train their employees on a daily basis. We make employees better at what they do: Sales, Marketing, Operations, Customer Support, Technology, R&D, and more. We ensure tangible business impact through transformative solutions like Gamified learning experiences (through mobile platforms, game-based learning templates and leaderboard), AI-driven team management and Impact Analytics to monitor performance. Reduce training costs, onboard faster, and get more out of your workforce. Disprz improves your employee productivity on daily basis.