---
description: See the top Knowledge Management Software solutions in Ireland. Capterra offers software reviews, prices, and features helping you find the best software for your business needs.
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title: Knowledge Management Software - Prices & Reviews - Capterra Ireland
---

Breadcrumb: [Home](/) > [Knowledge Management Software](https://www.capterra.ie/directory/30094/knowledge-management/software)

# Knowledge Management Software

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> Knowledge Management software offers ways to optimize the utility of intellectual capital and intangible assets by capturing, preserving and organizing institutional knowledge in a measurable format.

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## Products

1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it's help desk software.
2. [Confluence](https://www.capterra.ie/software/136446/confluence) — 4.5/5 (3663 reviews) — Confluence makes information accessible company-wide. Capture, organize, and share key updates so everyone stays informed.
3. [Haiilo](https://www.capterra.ie/software/1029948/haiilo) — 4.3/5 (31 reviews) — AI-powered knowledge management that helps employees find, share, and use information faster in one central hub.
4. [Hub](https://www.capterra.ie/software/167289/hub) — 4.5/5 (29 reviews) — Create a single source of truth with HUB. Connect your teams, tech and resources in one digital workplace, for a smarter way to work.
5. [BlueSpice](https://www.capterra.ie/software/169097/bluespice-mediawiki) — 4.3/5 (22 reviews) — BlueSpice is the enterprise distribution of the famous Wikipedia software MediaWiki, that allows optimized agile knowledge management.
6. [Freshdesk](https://www.capterra.ie/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Elium](https://www.capterra.ie/software/154732/elium) — 4.8/5 (41 reviews) — Elium brings AI-powered knowledge management to global operations or customer services. Integrated, secure, flexible and scalable.
8. [Happeo](https://www.capterra.ie/software/176777/happeo) — 4.6/5 (38 reviews) — Happeo is the trusted solution to information chaos, helping companies to move fast while staying in control.
9. [Slack](https://www.capterra.ie/software/135003/slack) — 4.7/5 (24046 reviews) — Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity \& AI features.
10. [Wix](https://www.capterra.ie/software/169007/wix) — 4.4/5 (10606 reviews) — Wix is a website builder letting users create professional sites without coding using templates, AI tools, and business solutions.
11. [monday.com](https://www.capterra.ie/software/147657/monday-com) — 4.6/5 (5726 reviews) — Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software.
12. [Microsoft SharePoint](https://www.capterra.ie/software/1167/sharepoint) — 4.4/5 (5412 reviews) — Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard
13. [Connecteam](https://www.capterra.ie/software/153140/connecteam) — 4.6/5 (5058 reviews) — Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.
14. [Notion](https://www.capterra.ie/software/186596/notion) — 4.7/5 (2709 reviews) — Notion is the only knowledge management software that connects your wiki, notes and projects in one tool.
15. [Zoho Desk](https://www.capterra.ie/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
16. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews) — Start for free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes.
17. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is a leading free social knowledge management and collaboration platform used by over 15 million companies worldwide.
18. [TeamSupport](https://www.capterra.ie/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
19. [Salesforce Service Cloud](https://www.capterra.ie/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
20. [Microsoft Viva Engage](https://www.capterra.ie/software/113729/yammer) — 4.2/5 (819 reviews) — Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
21. [JIRA Service Management](https://www.capterra.ie/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
22. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (685 reviews) — Empower self-service and deflect routine requests with Freshservice’s AI-native knowledge management and unified search.
23. [Guru](https://www.capterra.ie/software/145390/guru) — 4.8/5 (639 reviews) — The AI Source of Truth that connects your company’s knowledge, delivers verified answers, and builds trust automatically.
24. [SolarWinds Service Desk](https://www.capterra.ie/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Deflect tickets and drive self-service with an AI-powered Knowledge Base. Auto-generate articles for more robust support.
25. [Aha\!](https://www.capterra.ie/software/144020/aha) — 4.7/5 (561 reviews) — Aha\! Knowledge is the product information hub — share all of your documents in a central place.

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## Related Categories

- [Content Management Systems](https://www.capterra.ie/directory/10007/content-management/software)
- [Document Management Software](https://www.capterra.ie/directory/30063/document-management/software)
- [Collaboration Software](https://www.capterra.ie/directory/15/collaboration/software)
- [Knowledge Base Software](https://www.capterra.ie/directory/32454/knowledge-base/software)
- [Help Desk Software](https://www.capterra.ie/directory/30008/help-desk/software)

## Links

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Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.ie/software/113540/bitrix24","@type":"ListItem"},{"name":"TeamSupport","position":18,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.ie/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":19,"description":"Help customers find the answers they need across any channel and empower your agents with the best answer to customer questions with the knowledge management solution that works across the world's #1 CRM. Help your customers get exactly what they need using a centralized knowledge base for all your agent and customer information.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.ie/software/136189/salesforce","@type":"ListItem"},{"name":"Microsoft Viva Engage","position":20,"description":"Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6d047246-41f0-409a-8db1-4f75ca97b48b.webp","url":"https://www.capterra.ie/software/113729/yammer","@type":"ListItem"},{"name":"JIRA Service Management","position":21,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.ie/software/138769/jira-service-management","@type":"ListItem"},{"name":"Freshservice","position":22,"description":"Freshservice transforms knowledge management from a static repository into a continuous learning loop. \n\nBy unifying internal and external knowledge sources into a single AI-powered search experience, employees can instantly find accurate answers and self-serve routine requests. \n\nInstead of agents writing documentation from scratch, Freddy AI Copilot automatically generates solution articles from past resolutions and continuously identifies knowledge gaps based on demand trends. \n\nEmpower employees to find answers independently, eliminate repetitive tickets, and ensure your IT operations get smarter and more resilient with every resolved issue.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.ie/software/132997/freshservice","@type":"ListItem"},{"name":"Guru","position":23,"description":"Guru is the AI Source of Truth for your company.\n\nConnect everything your teams know—from chats and docs to apps and AI tools—and get cited, permission-aware answers wherever you work.\n\nGuru unifies knowledge across your tech stack, powers other AIs like ChatGPT and Claude with verified context, and keeps information accurate automatically.\n\nConnect your knowledge. Access it everywhere. Continuously build trust.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/7e44c9cb-d929-4611-be34-3088f846c4fb.png","url":"https://www.capterra.ie/software/145390/guru","@type":"ListItem"},{"name":"SolarWinds Service Desk","position":24,"description":"SolarWinds Service Desk transforms institutional knowledge into a powerful self-service engine. Leverage SolarWinds AI—purposefully designed to turn resolved tickets into articles—to keep your library current with minimal effort. Suggested solutions as users search issues or create tickets empowers employees to solve their own issues, which can reduce cost per ticket by up to 15%. With a consumer-grade portal and customizable, dynamic forms, you can gather all the context agents need and free them for high-value work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.ie/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"Aha!","position":25,"description":"Aha! Knowledge is the product information hub. Centralize your documentation so colleagues and customers can easily access the product resources they need to be successful. It also includes built-in whiteboard capabilities, so you can add visual diagrams. Use AI to quickly draft high-quality content and choose from more than 100 expertly-crafted templates for every aspect of product development — or create your own — to capture information in a consistent way.\nUse Aha! Knowledge as a seamlessly integrated part of Aha! Roadmaps to document all of your product information alongside your strategic plans.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/29fbb3ae-ce4d-4596-93d4-5a49d4cfdadc.png","url":"https://www.capterra.ie/software/144020/aha","@type":"ListItem"}],"numberOfItems":25}
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