279 results
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Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free! Learn more about SABIO Knowledge Management
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be. Learn more about SABIO Knowledge Management
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and tick...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Happeo is a lightning-fast knowledge base tool built exclusively for Google's G Suite. It fits organizations with minimum of 50 users. Learn more about Happeo
Happeo is an interactive knowledge base with a lightning-fast, smart search capability built exclusively for Google Workplace. It combines the features of a static intranet with dynamic file search and sharing, as well as remote onboarding. Perfect for hybrid and remote work models. Integrated with Slack, Google Sheets, Docs, Calendar, Drive and more. #1 in Enterprise Security. Official Google Cloud Partner. Happeo suits businesses and educational establishments with minimum of 50 users. Learn more about Happeo
Happeo is an interactive knowledge base with a lightning-fast, smart search capability built exclusively for Google Workplace. It combines the features of a static intranet with dynamic file search and...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
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Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence helps save time by harnessing your teams' collective knowledge into easy-to-find answers for everyone. It keeps everyone organized and aligned ¿ with everything from meeting notes to strategy docs and IT documentation ¿ so they can make better decisions faster and be more responsive to change. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence helps save time by harnessing your teams' collective knowledg...
  • Cataloguing/Categorisation
  • Collaboration
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Onna will centralize and index all your enterprise knowledge across apps for superior management, search, sharing, and collaboration. Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning technologies to deliver faster data classification, knowledge management, and predictive search. Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning techn...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
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Let anyone initiate discussions, foster the network and monitor activities. Collaborative problem-solving and iterations are the future Learn more about elium
Elium is a high-quality social knowledge management solution that focuses on content relevance. Managers need a way to break down information silos and make sure everyone has the information they need, without bombarding them with unnecessary documents. With a platform like Elium, managers have one central space to organize, discuss, and share information. The system has a simple-to-use but highly sophisticated search function, and facilitates easier referencing by immediately tagging content. Learn more about elium
Elium is a high-quality social knowledge management solution that focuses on content relevance. Managers need a way to break down information silos and make sure everyone has the information they need,...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
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Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submit tickets. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submi...
  • Cataloguing/Categorisation
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Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digi...
  • Cataloguing/Categorisation
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Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged. Learn more about Freshdesk
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple l...
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Bitrix24 is a leading free social knowledge management and collaboration platform used by over 4 million companies worldwide. Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 4 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 4 million companies worldwide. Available in cloud and on-premise with open source code access. Share and d...
  • Cataloguing/Categorisation
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HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support. Learn more about HelpCrunch
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Pop...
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Vanilla Forums is the top-rated cloud-based knowledge base & community forum software trusted by the world's top brands. Learn more about Vanilla
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support community content with the click of a mouse. In addition to the KB, get critical feedback through an online community platform with our Ideation and Q&A addons. Learn more about Vanilla
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support community ...
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Rated #1 Knowledge Base Software Globally. Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. C...
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The Nuxeo Platform provides every core knowledge management capability you would expect from an enterprise platform. Learn more about Nuxeo Platform
Large enterprise organizations use the Nuxeo Platform to build intelligent knowledge management systems for searching, managing, and accessing otherwise hidden information across multiple systems. With a flexible metadata model, intuitive search capabilities, native workflows, connectors, and analytics, the Nuxeo Platform is ideal for complex knowledge management applications. Learn more about Nuxeo Platform
Large enterprise organizations use the Nuxeo Platform to build intelligent knowledge management systems for searching, managing, and accessing otherwise hidden information across multiple systems. With...
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Replace your outdated knowledge management software with Communifire. 100% useful. 100% customizable. 100% loved by 6 million+ people. Learn more about Communifire by Axero
Knowledge Management Software that unifies teams & accelerates growth. With Communifire it's all about easy access to information. Improve productivity, promote knowledge sharing & save time. Communifire centralizes all important files, documents & announcements in one searchable, easy-to-access hub. Axero is trusted by some of the world's most thriving companies, 99% of which are still actively using the platform after 5 years. We make implementation easy - join 6,000,000+ happy users today! Learn more about Communifire by Axero
Knowledge Management Software that unifies teams & accelerates growth. With Communifire it's all about easy access to information. Improve productivity, promote knowledge sharing & save time. Communifi...
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Automate and empower customer support with intelligent knowledge, by sharing accurate knowledge at the right time. Learn more about ComAround Knowledge
ComAround Knowledge automate and empower customer support with intelligent knowledge. It is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time. Customer Support and Service Desks solves problems faster, handles increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience. Learn more about ComAround Knowledge
ComAround Knowledge automate and empower customer support with intelligent knowledge. It is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the suppo...
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Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support Learn more about KPS Knowledge Management Software
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity. Natural language search, advanced content creation and moderation processes combine with high levels of insight to ensure your knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise model. Learn more about KPS Knowledge Management Software
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly incr...
  • Cataloguing/Categorisation
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Standuply the Q&A System for teams on Slack. Learn more about Standuply for Slack
How much time does your team waste on repeated questions in Slack? Standuply establishes an internal Q&A system to keep all the essential answers for everyone's access. With its help, all unanswered questions are routed to subject matter experts in a company. They can record a video answer or schedule a call at their convenience. Learn more about Standuply for Slack
How much time does your team waste on repeated questions in Slack? Standuply establishes an internal Q&A system to keep all the essential answers for everyone's access. With its help, all unanswered qu...
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Zendesk Guide is a knowledge base fully integrated into our customer support software.
Zendesk Guide is a knowledge base solution built seamlessly into our leading help desk software. Guide reduces ticket volumes by delivering AI powered answers to your customers instantly, in over 60 languages, and on any channel, even mobile app - which means your customers can get answers faster and improve agent efficiency. Enable Guide today to lower support costs, raise productivity, and increase customer satisfaction.
Zendesk Guide is a knowledge base solution built seamlessly into our leading help desk software. Guide reduces ticket volumes by delivering AI powered answers to your customers instantly, in over 60 la...
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With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over multiple channels and languages. Create Multi-brand SEO friendly knowledge base articles for each of your brand to answer your customer's frequently asked questions. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over mul...
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Speed up your IT process by using and creating knowledge base for your service desk software
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide.
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How...
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Start your free trial of our award-winning knowledge management system, trusted by millions of users, completely risk-free.
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and within the applications users already access for a truly embedded learning experience. Millions of users across 20 industries and more than 130 countries use SAP Litmos to learn better.
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and w...
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Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsen...
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Knowledge engagement software enabling teams to access, collaborate across, and draw upon their organization¿s collective intelligence.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization¿s collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement...
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Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to use, fast to implement, and accessible from anywhere. Available on desktop, iOS, Android, and surface knowledge when you need it with the Chrome browser extension. Trainual makes it easy to get your team up to speed then keep them aligned and accountable with everything they need to know.
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to ...
  • Cataloguing/Categorisation
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  • Knowledge Base Management
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livepro is purpose built Customer Experience Knowledge Management. Delivering ANSWERS, not documents - no matter which channel is used.
livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.
livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like ...
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Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find knowledge..
Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find documents & other company knowledge. With an intelligent employee platform at its core, MangoApps is designed for & serves organizations with 50-50,000 employees in a broad range of industries from retail, healthcare, manufacturing, not-for-profit, professional services, financial services, media, technology and the public sector.
Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find documents & other company knowledge. With an intelligent employee platform at its core, Man...
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Open-source knowledge management solution to leverage your most valuable assets with one powerful knowledge base platform
eXo Platform is a knowledge management solution that can help you drive company performance, facilitate knowledge transfer and improve employee training. eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place. It is a great way to create a full-featured knowledge base.
eXo Platform is a knowledge management solution that can help you drive company performance, facilitate knowledge transfer and improve employee training. eXo platform promotes innovation and idea shari...
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Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for bo...
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Decision tree driven interactive guides that plug into most KB & CRM systems. Follow business processes in an interactive manner.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree ...
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Your single source of truth for the public facts about your business.
With Yext's best-in-class, cloud-based platform, you'll harness the power of knowledge to drive internal efficiencies, great brand experiences, and rich customer interactions everywhere online. It is your centralized hub to manage all the facts consumers seek about your people, places, and products - from locations, holiday hours, and in-store promotions to parking entrances and professional credentials.
With Yext's best-in-class, cloud-based platform, you'll harness the power of knowledge to drive internal efficiencies, great brand experiences, and rich customer interactions everywhere online. It is y...
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A knowledge management help desk software that helps you remove clutter and manage your customer support queries easily.
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the mobile. It supports both internal and external knowledge base. HappyFox's powerful search and automatic in-line suggestions helps your customers to find solutions faster. Community forums help customers connect.
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the m...
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  • Knowledge Base Management
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Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how to improve it - Other features include Multi-Lingual, SSO, Custom Domain, API
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, t...
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Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social me...
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Online community software that enables companies to connect customers, partners, and employees to get work done anywhere.
Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community Builder & Templates -Topics -Salesforce Files -Actions -Groups -Trust
Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sale...
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Tribe is a free and cloud-based knowledge management solution that helps you leverage crowd-sourced content and employee contribution.
Tribe helps businesses build dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communities within a matter of days. Save resources, reduce tickets, and scale support by enabling self-service. Organize different types of content by creating topics and groups (public, private, and secret) for efficient content discovery. Generate insights from the candid conversations between customers.
Tribe helps businesses build dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communiti...
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Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed.
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps...
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Shelf is a highly awarded, innovative Knowledge Automation platform designed to help remote workers be more productive and efficient
Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be suggested through peoples workflows so it works, wherever you work. Shelf is built on a modern technology stack and meets the most stringent security standards. In all the ways traditional knowledge bases have failed, Shelf succeeds. Contact us today.
Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be su...
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Stack Overflow for Teams is a private, secure home for your team's questions and answers.
Stack Overflow for Teams is a private, secure Q&A platform that mimics the way people naturally think about, share, and find information. When it comes to knowledge management, you don't need more information, you need the right information. We offer a plan for companies of every size. Choose from Stack Overflow for Teams various tiers including Basic, Business, or Enterprise. No more digging through stale wikis and lost emails give your team back the time it needs to build better products.
Stack Overflow for Teams is a private, secure Q&A platform that mimics the way people naturally think about, share, and find information. When it comes to knowledge management, you don't need more info...
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TechScholar boosts your reps selling power with custom Product Sales Training Modules delivered on our proprietary cloud-based LMS.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful modules highlight your products' KVPs and targeted selling opportunities to fast-track learning and boost sales; a TechScholar custom, co-branded LMS Campus cuts training costs for even the most complex sales teams. Management receives key metric reporting on their reps engagement and comprehension.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful modules ...
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Online LMS allows businesses, training institutes to provide end-to-end training solutions to their employees, partners and customers.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and cer...
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Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:...
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  • Content Management
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going on in your company. Our tools let you know what your employees are doing and what problems they are facing. You can track every part of your business, from time spent by your team and their workload to overall costs, and customer invoices.
All-in-one business operating platform that contains all essential tools for project, task, finance and customer management. Flowlu provides you with a profound overview of everything that is going on ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Guru is a knowledge management solution that empowers teams with the knowledge they need to do their jobs, when and where they need it.
Guru is a knowledge management solution that empowers teams with the knowledge they need to do their jobs, when and where they need it. Through integrations with Google Chrome, Slack, and more, Guru brings knowledge management directly into workflows, eliminating the context switching and distractions previously required to locate important knowledge. Guru makes it easy for experts to document and democratize information, reducing shoulder taps and keeping your entire team focused and productive
Guru is a knowledge management solution that empowers teams with the knowledge they need to do their jobs, when and where they need it. Through integrations with Google Chrome, Slack, and more, Guru br...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you.
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets and multi-stage approvals ensure creation and revisions are controlled. Couple that with intelligent categorization, a permission layer and Self-Service Portal integration and you've got yourself the perfect Knowledge Base solution for all your Service Management needs.
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets and...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Clinked offers customised cloud solutions for businesses. Securely share files, communicate with clients and keep track of your tasks.
Clinked will bring your business closer to your team from within secure and customisable cloud workspaces. Used by businesses in all industries, from SMEs to Enterprises, Clinked's feature-rich solution will save your company valuable time whilst improving efficiency. Key features include file sharing, integrated group chat, task management, discussions forums, team calendars, branded mobile app and more. Sign up for a free 10-day trial today.
Clinked will bring your business closer to your team from within secure and customisable cloud workspaces. Used by businesses in all industries, from SMEs to Enterprises, Clinked's feature-rich solutio...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Stay on the pulse of your organization. Simply. Quickly. From anywhere.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's robust feature set. Used by 350+ brands in 27 countries, clients include Marriott Hotels, IKEA, Saks Off Fifth and Bosch.
Speakap provides branded communication platforms that foster structured dialogue with frontline employees. You can support and inform your entire workforce from anywhere at any time with Speakap's robu...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Knowledge management solution that supports course curation, knowledge sharing, user training, social collaboration, and more.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization. In the era of social media and peer contribution the workforce culture has changed. Traditional learning management solutions cant catch up with the ever-changing landscape. Schoox offers the most powerful modern learning and knowledge management system.
Schoox is a social learning platform with very powerful, easy-to-use tools for content and knowledge sharing, course creation and training, collaboration and content monetization. In the era of social ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
BlogIn is the beautifully simple internal blog and knowledge sharing platform for teams of all sizes.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way communication channel inside an organization, where everyone can ask a question and get the information they need to make faster and smarter decisions. It's intuitive and easy to use, so everyone can quickly get on board, which is one of the reasons why it works so well as the internal communication tool.
BlogIn is a beautifully simple internal blog and knowledge-sharing platform for teams of all sizes. The Internal blog becomes the central information hub that opens a new, transparent, two-way communic...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Teamwork Spaces is a modern, intuitive content collaboration workspace with smart features like required reading and live widgets.
Teamwork Spaces is a modern, intuitive content collaboration workspace with smart features like required reading and live widgets. Treat your most important documents like theyre actually worth reading, with a content collaboration software, UI thats incredibly simple to navigate, inline comments for easy collaboration and required reading to keep everyone engaged. Try it today with a 30 day free trial!
Teamwork Spaces is a modern, intuitive content collaboration workspace with smart features like required reading and live widgets. Treat your most important documents like theyre actually worth reading...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
The Thought Industries platform helps companies onboard, train, and certify customers with engaging online learning.
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings documentation and training management into a single interface. Create, manage, and distribute content and courses across the customer lifecycle to ensure adoption, retention, and continued advocacy. Discover your enterprise's full potential!
Consolidate your distributed knowledge base into a single, comprehensive solution from which you can train, onboard, and certify your customers. The Thought Industries award-winning platform brings doc...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management

Knowledge Management Software Buyers Guide

What is knowledge management software?

Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.

Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.

The benefits of knowledge management software

Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:

  • Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal. 
  • Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short. 
  • Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.

Typical features of knowledge management software

  • Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
  • Full text search: Search for specific keywords in entire documents, not just limited sections.
  • Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
  • Cataloging: Organize documents based on similar tags and keywords.
  • Collaboration: Work together on projects by sharing information with colleagues in real time.
  • Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
  • Discussion boards: Ask questions and share ideas via online forums or groups.
  • Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform. 
  • Text editor: Allow users to edit text from within the application via a built-in editor.

Considerations when purchasing knowledge management software

  • Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
  • Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
  • Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
  • Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time. 
  • Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.