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Confluence makes information accessible to your whole organization. Use it to capture and preserve all important data and updates. Learn more about Confluence
Making information accessible to your organization is important now more than ever. Confluence can serve as your company’s primary Knowledge Management Software tool. Use it to capture, preserve, and organize your most valuable assets. Whether it be company updates, project plans, or other important intel, keep it accessible and trackable with Confluence. Learn more about Confluence

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos. Learn more about JIRA Service Management

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. Learn more about monday.com
Create a dynamic informational database your whole team can contribute to while they work with flexible knowledge management software. That way, important material never gets lost when people move between teams or roles, and your team guidelines and enablement documents are always up-to-date. Then easily navigate your knowledge base with custom statuses, hashtags, and filters to find exactly what you need in seconds. Learn more about monday.com

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free! Learn more about SABIO
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be. Learn more about SABIO

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Intellum helps large brands and fast-moving companies increase revenue and decrease support costs through education. Learn more about Intellum Platform
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. Easily combine learning, knowledge base, customer success, support, sales, and marketing initiatives into a single destination. Utilize engagement tactics like notifications, recommendations, certifications, mobile, chat, and gamification to create the ultimate learning experience for your users. Learn more about Intellum Platform

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Whale is a knowledge-sharing tool that centralizes all of your standard operating procedures, policies, and internal knowledge. Learn more about Whale
Whale is the knowledge and training platform that helps you centralize your processes, SOPs, policies, and tribal knowledge so you can onboard and train your team faster. Save your team several hours a week, and even thousands a year, by delivering knowledge in their moment of need with our web application, chrome extension, slack bot, and more. Learn more about Whale

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Freshdesk is an easy-to-use customer service software that helps over 50,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged. Learn more about Freshdesk

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
European knowledge-sharing solution trusted by teams and organisations of all sizes to make information accessible & actionable Learn more about Elium
Elium is the leading European knowledge-sharing solution, bringing together collaboration and knowledge. It allows organisations to capture, structure and access knowledge to help make the right decision and generate impact. Integrated with Sharepoint, Teams, Google and Slack, Elium fits seamlessly within your ecosystem. With European hosting and GDPR-ready features, it offers enterprise-ready security. Elium is available on desktop and mobile through the iOS and Android app. Learn more about Elium

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Start for Free with LiveAgent and provide excellent customer service with the ultimate help desk solution for companies of all sizes. Learn more about LiveAgent
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submit tickets. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required. Learn more about LiveAgent

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Learn more about Notion
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes. Learn more about Notion

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Learn more about Bitrix24

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Sales and marketing solution that combines CRM, marketing automation, customer journey mapping, analytics, project management, & more. Learn more about GreenRope
GreenRope Complete CRM and marketing automation delivers a comprehensive solution to help your entire team drive real results. With sales, marketing, customer service, and operations all built-in to the same system, you become a lean, data-driven organization with a complete 360-degree view of the customer lifecycle. Increase collaboration, drive sales, build better relationships, and create optimized omnichannel customer experiences. Learn more about GreenRope

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Rated #1 Knowledge Base Software Globally. Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity. Learn more about Document360

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Tribe is a free and cloud-based knowledge management solution that helps you leverage crowd-sourced content and employee contribution. Learn more about Tribe
Tribe helps businesses build a dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communities within a matter of days. Save resources, reduce tickets, and scale support by enabling self-service. Organize different types of content by creating Spaces (public and private) for efficient content discovery. Generate insights from the candid conversations between customers. Learn more about Tribe

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Shelf is an AI first knowledge platform that helps businesses compete with fast answers to customer and employee questions Learn more about Shelf
Shelf is an AI first knowledge platform that helps on-demand businesses improve service and increase productivity with fast, helpful answers to customer and employee questions. Shelf MerlinAI listens for questions and instantly suggests the best answers in search, self-service portals, web forms, chat, CRM, support apps, and contact center platforms. Identify gaps between questions and answers with Shelf analytics. Automate content publishing to every channel. Rated #1 for ease of use. Learn more about Shelf

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
More than ever, we need a place to bring everyone together and help each person succeed. That’s Jostle. Learn more about Jostle
Jostle’s employee success platform is where everyone connects, communicates, and celebrates at work. It’s the heartbeat of our own company and has helped employees in over 1,000 organizations easily belong and contribute, anywhere, anytime. With industry-leading participation rates, we’re putting the joy into work and the life into organizations. Learn more about Jostle

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Boost productivity and collaboration throughout the development lifecycle with persistent, just-in-time knowledge sharing. Learn more about Stack Overflow for Teams
Stack Overflow for Teams is a knowledge sharing and collaboration platform that helps teams solve technical challenges through each stage of the development lifecycle. Since Stack Overflow’s public platform is already integral to how technologists work, Stack Overflow for Teams makes it easy to share institutional knowledge in a private, central place. It even empowers your team to keep knowledge fresh and relevant by programmatically surfacing content that might be out-of-date. Learn more about Stack Overflow for Teams

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Capture and scale critical operational knowledge across operations. Prevent errors, boost skills, and continuously improve processes. Learn more about SwipeGuide
Collaborative instructions, SOPs, and checklists for frontline teams. Capture and scale critical operational knowledge across operations. Prevent errors, boost skills, and continuously improve processes. Our Frontline Excellence Platform makes it effortless for teams to capture and scale critical operational knowledge across the organization through crowdsourcing in order to boost performance improvements at scale. -67% errors on the shop floor & the field. -33% downtime. +20% OEE. Learn more about SwipeGuide

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration and insight functionality to enable internal employees and customer facing organisations to significantly increase productivity. Natural language search, advanced content creation and moderation processes combine with high levels of insight to ensure your knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise model. Learn more about Universal Knowledge

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
BoostHQ enables companies to easily share and index their content, knowledge, and best practices so they are accessible when needed. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team. Learn more about BoostHQ

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Helping fast growing companies bring their workplaces together. Twine is comms tool for the modern workplace. Learn more about Twine
Helping fast growing companies bring their workplaces together. Twine is the comms tool for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge, News & Broadcast, Wellbeing, People Directory, Team boards, Connected Search and more. Learn more about Twine

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
AI-powered, all-in-one market intelligence platform for media monitoring, content marketing and sales enablement teams. Learn more about Cronycle
Each day, Cronycle surfaces new developments and emerging trends from top experts across 80,000+ topics and delivers to you the most trusted, relevant insights you need to know about. Stay ahead of the market and more efficiently discover, harvest, and share insights with their audiences and stakeholders. Cronycle can help your team: Silence the noise, eliminate blindspots, focus on the most trusted, relevant content you need to know about, and keep teams and audiences informed. Learn more about Cronycle

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
LinkFacts, as online concept and mind mapping platform provides both tool and platform for individuals, teams, and communities. Learn more about LinkFacts
LinkFacts is a visual thought assistant that brings a new dimension of concept & mind mapping. It allows users to create mind maps, concept maps and share and collaborate with others around visual collections of information and knowledge. Graphs can contain ideas, documents and links to web resources. In addition, LinkFacts features include visual graphs, search and dive, customizable graphs, filters and layers and graph sharing. Learn more about LinkFacts

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk. Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work. Learn more about Galisto

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Online collections management software to help you to manage, conserve, exhibit, share and digitise your collections Learn more about Axiell Collections
Manage your museum and archive collections from wherever you are with our flexible, intuitive and web-based collections management system. Axiell Collections is simple to use and can be accessed wherever you are, through a browser. Catalogue, manage and organise your collection to industry standards, publish your collections online and easily import, export and report on your collections data. Learn more about Axiell Collections

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Pobuca Knowledge analyzes conversations from all customer touchpoints to generate insights for your CS agents and educate your bot. Learn more about Pobuca Knowledge
Pobuca Knowledge is an AI-based solution that analyzes conversations from all customer touchpoints, extracts Q&As for your knowledge base, assesses customer service agents’ performance, and educates your service bots. Build a knowledge base from existing customer dialogs in natural language that automatically become Q&A articles and generate valuable insights. Learn more about Pobuca Knowledge

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation platform that provides everything you need to create, manage and grow your business online. Build a memorable user experience with intuitive design features and experience faster load times with enhanced performance. Reach more customers with advanced marketing and SEO tools while the ultra resilient and flexible infrastructure means your site is ready for any amount of traffic. Plus with enterprise-grade security, your visitor data stays safe 24/7. Learn more about Wix

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard
Content management solution that helps businesses with desktop sharing and viewing, text annotations, instant messaging, and whiteboard editing. Learn more about Microsoft SharePoint

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software.
Zendesk offers a smart knowledge base for self-service that integrates seamlessly into it¿s help desk software. It can be used internally by agents for quick resolutions, and externally by customers to solve their own issues¿on any platform. Companies that use Zendesk's knowledge base software can improve agent efficiency and reduce support costs by 50%. This industry leading customer support solution is easy to deploy, yet flexible enough to customize to your needs. Learn more about Zendesk

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over multiple channels and languages. Create Multi-brand SEO friendly knowledge base articles for each of your brand to answer your customer's frequently asked questions. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems. Learn more about Zoho Desk

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network.
Revolutionize internal communications by bringing together all employees inside a private and secure enterprise social network. Connect with people across your organization to make better decisions, faster. Allows all employees to know whats happening day to day as well as build on the work of others. Employees will be able to create groups relevant to work and other interests, along with keeping documents or photos in context while still discussing things online. Learn more about Yammer

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Help customers find the answers they need across any channel and empower your agents with the best answer to customer questions with the knowledge management solution that works across the world's #1 CRM. Help your customers get exactly what they need using a centralized knowledge base for all your agent and customer information. Learn more about Salesforce Service Cloud

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications. Learn more about SolarWinds Service Desk

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
TalentLMS is the LMS built for training success. Easy to manage and a joy to use, teams embrace training from the very first click.
TalentLMS is the LMS built for training success. Designed to get a yes from everyone, its where great teams, and companies, go to grow. With an experience thats fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. On a mission to democratize training, TalentLMS already serves 70, 000+ teams worldwide. Learn more about TalentLMS

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Speed up your IT process by using and creating knowledge base for your service desk software
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide. Learn more about Freshservice

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
SysAid helps IT work smarter, not harder, with service automation based on a decade of AI information. Try IT for free today.
SysAid uses service automation to make IT work smarter, not harder. With a help desk that practically manages itself, millions of users around the world enjoy faster service, lighter workloads, and away smoother service experience. It makes every aspect of ITSM so breezy and automatic, freeing up IT from the grind and instead, allowing them do the things your business really needs to keep going strong. SysAid provides the fix that IT has so badly needed. Try IT for free today. Learn more about SysAid

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to use, fast to implement, and accessible from anywhere. Available on desktop, iOS, Android, and surface knowledge when you need it with the Chrome browser extension. Trainual makes it easy to get your team up to speed then keep them aligned and accountable with everything they need to know. Learn more about Trainual

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Manage knowledge and share it everywhere. Flowlu will help you to support customers and employees with the most up-to-date information.
Keep your knowledge base updated with Flowlu Knowledge Management software. Set up permission rights and share your knowledge base with the team or clients. Organize your content and articles with a drag-and-drop tool, set up featured articles and boost your customer support. Keep all FAQs in one place, update it with a touch of a fingertip and provide your clients and employees with the most up-to-date information. Learn more about Flowlu

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription. Learn more about KnowledgeOwl

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Knowledge engagement software enabling teams to access, collaborate across, and draw upon their organization¿s collective intelligence.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization¿s collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com. Learn more about Bloomfire

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Restrict outsiders from viewing company-sensitive information with a secure app that handles all file types and keeps them in-house.
Organize all of your most important digital information in Connecteam’s searchable knowledge management software. Images, spreadsheets, attachments, PDFs, docs - whatever you need stored, Connecteam can handle it. With end-to-end security, your information is always secure. Utilize the survey tool to continuously improve on company processes and knowledge sharing with the employee feedback survey tool. Ensure a secure and easy login for system admins with Active Directory Single Sign-On (SSO). Learn more about Connecteam

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Quip combines documents, spreadsheets, and chat in one organized experience.
Centralize and organize your team's work, so you can create and communicate in the same place. Create and share documents, manage projects, and stay connected every step of the way. Quip combines documents, spreadsheets, tasks, and chat in one seamless experience. Used by thousands of the most innovative companies in the world including Facebook, NewRelic, Quora, and Pinterest. Available on web, Mac, Windows, Android, and iOS. Get started with Quip for free. Learn more about Quip

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins. Learn more about Help Scout

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Caspio is the world's leading LOW-CODE platform for building online database applications without having to write code.
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. The all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support.
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management , Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ManageEngine ServiceDesk Plus

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Cloud-based, scalable customer service optimization software available on a unified platform for demanding B2B service teams.
Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. Learn more about Vivantio

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
livepro is purpose-built contact center Knowledge Management. Delivering quick and easy answers to agents, not long documents.
livepro is the premium knowledge management solution trusted globally by contact centers. Designed with agents in mind, livepro delivers quick and easy answers – not long confusing documents. Feature-rich yet easy to use, livepro is the single source of truth that seamlessly integrates into your existing contact center toolkit. Reduce onboarding, AHT and improve compliance and customer satisfaction with the only knowledge management system that has COPC Inc. approved technology provider status. Learn more about livepro

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Decision tree driven interactive guides that plug into most KB & CRM systems. Follow business processes in an interactive manner.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides. Learn more about Yonyx

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
MangoApps is a knowledge management platform that helps you create a unified employee experience and keep everyone on the same page.
MangoApps is a knowledge management platform that gives you all the tools you need to create a unified employee experience and ensure that your employees share and benefit from each other’s knowledge and experience. Our modern, user-friendly platform serves as a centralized hub where your employees can find all of their tools and updates in a single, customized dashboard. This approach promotes alignment, efficiency, and community, and enables everyone to learn and share without any roadblocks. Learn more about MangoApps

Features

  • Cataloguing/Categorisation
  • Collaboration Tools
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management

Knowledge Management Software Buyers Guide

What is knowledge management software?

Knowledge management software is a centralized, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organize, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.

Organizations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.

The benefits of knowledge management software

Knowledge management software allows organizations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here’s a list of the benefits of using this software:

  • Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new hires quickly as they’ll have all the training resources at their disposal. 
  • Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short. 
  • Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.

Typical features of knowledge management software

  • Knowledge base management: Create and store documents in a centralized database that works as an organized repository for knowledge retrieval.
  • Full text search: Search for specific keywords in entire documents, not just limited sections.
  • Access controls: Define access levels for different files and folders. Assign different permissions to users within the organization.
  • Cataloging: Organize documents based on similar tags and keywords.
  • Collaboration: Work together on projects by sharing information with colleagues in real time.
  • Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
  • Discussion boards: Ask questions and share ideas via online forums or groups.
  • Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform. 
  • Text editor: Allow users to edit text from within the application via a built-in editor.

Considerations when purchasing knowledge management software

  • Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software’s features. Also, create a roadmap to integrate the software into your processes and information systems.
  • Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider’s compliance certifications.
  • Assessing the total software costs: The price of the software can vary from free to a few hundred dollars. To avoid overpaying for or underusing the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
  • Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time. 
  • Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.