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Operations Support System

An operations support system (OSS), or operational support system, is the information technology (IT) for running a communications network. Telecommunication service providers use an OSS, a computer system, to manage their telephone networks. An OSS includes many highly technical network management processes, IT tools, applications, software, and hardware, which design, manage, and monitor large communications networks.

What Small and Midsize Businesses Need to Know About Operations Support System

An OSS is a necessity for all communication service providers. It is mainly used to support network processes, maintain network inventory, configure network components, and provision services. OSS also manages faults and performance, customer activations, and network security.

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