QT9 QMS

Highly customizable and efficient eQMS

Comments: QT9 is a very solid and dense software that can be tailored to the needs of any business. User access and admin controls are very deep and easy to use. The module and workflows are plentiful, and while they can be intimidating to implement, once you dig in a really understand what the software features can do, the reward is high as the software is able to create and track so much.

Pros:

The ability to creature user defined fields that could be tailored specifically to the record of document that was being created in the system was extremely useful when transitioning from established Quality processes from our previous paper-based QMS to this electronic software.

Cons:

Implementation was a bit of a challenge. While we did have support from the developer and implementation team, the training seminars available were not nearly as helpful as simply diving into the sandbox environment and see what the system could actually do.

QT9 Review.

Comments: My experience with your product has been positive. I appreciate its features and functionality.

Pros:

Overall, I really like your product. Filtering information, and generating reports is simple.

Cons:

I’ve noticed that the system can be slow at times. Additionally, it would be helpful if we were notified in advance about any fields that are going to be removed.

Limited Flexability

Comments: To be honest we do not use all the modules within QT9 but the ones we do use allow us to get by and pass our QMS audits, but for the power user like myself that wants to extract detailed performance data you’ll have to extract the data and pull it into excel and manipulate it to get metrics you need.
What you see is what you get, no customizing nothing. No overdue notifications or escalation process built in.

Pros:

Ease of rolling out the product. Built in forms are helpful for a beginner. There are some features if you dig into the settings that allow you minor custom uses. The Calibration and Prevenative Maintenance Modules are promising and somewhat helpful. The document control module has worked well for us.

Cons:

1. the biggest disappointment - No customability of modules and forms. Lots of tabs on the nonconforming product and corrective action forms and you cannot get rid of the tabs you do not need, You cannot even hide the tabs. Absolutely no customization to tailor to your organization. 2. No email reminders if you have overdue actions pending, you’ll have to look at the database daily. 3. No filtering of overdue items in perato analysis. You can filter: Open Items, Closed, Rejected, Submitted and deleted but nothing to tell you if an item is past due. No email notifications if an item goes past due. You can only disply the entire reports that are overdue. 4. Ad Hoc Reports are Lackluster for reporting performance data analysis (Perato Analysis, Bar Graphs, Line Graphs etc) Nothing here to help you determine how effective or ineffective your QMS is. 5. If you have more than one process approver (Risk, CA’s, NC’s etc) and one of them approves the action the other approvers cannot go back and make changes. Your locked out. I had myself and one other person approving a risk and the other approver approved the risk and I could not make any changes. I had to delete the entire risk action and start over. 6. Only exports to CSV files not Excel .xlsx extensions 7. Internal audit module - build a schedule only. No prefilled forms to use, no form development capabilities.

Chief Engineer

Comments: very good overall. easy to implement. good customer support

Pros:

document management, engineering change process, corrective actions, ability to export information to excel, user defined fields

Cons:

canned reports - they should look at other standards like the American Society for Mechanical Engineers or National Board which require quality management systems and integrate those requirements

QT9 QMS- Review

Pros:

Everything you need for your QMS all in one package. Easy to use. Awesome customer service and support.

Cons:

There is nothing I do not like about QT9.

QT9 review

Comments: Ok, once I figured out how it all works

Pros:

Organization of all my docs, in one place

Cons:

The learning phase, I didn’t have the time to play around with it before I had to use it. That’s more of a training issue here.

QA/Certifying Agency Specialist

Comments: The system is great. Runs a little slow sometimes, but in all it is great

Pros:

Storage and reminders of documents has been beneficial.

Cons:

A little more flexibility with creating own fields would be great.

Excellent QMS

Pros:

QT9 as a QMS has helped to digitize many processes that would otherwise have been handled through paper documentation. This gives greater control and traceability and is especially helpful during regulatory Audits allowing us to show that we have processes in control.

Cons:

The inability to communicate with other data systems.

All-in-one QMS!

Comments: Overall experience is quite positive. Much of the information I need in in one place.

Pros:

I like the all-in-one functionality of QT9.

Cons:

Like all programs there is a learning curve if you want to make the best use of the capabilities. But even with that, there is ample customer support and training available.

VP Operations Heating/Steam Divisions

Comments: My experience has been fantastic! I love QT9!!

Pros:

It's a one stop shop! All of my QMS documents and processes are in one place

Cons:

Could be a little more flexible with the way you can adjust for each style of business

Decent System but Could Use More Functionality

Pros:

Upload speed and ease of logging in has been relatively convenient.

Cons:

The date shown by the document is the upload date to the system, which does not provide much benefit.

Work smarter with QT9 QMS

Comments: I am pleased with the product and I use it in my work.

Pros:

There is an option to customize the system to your unique needs and it can accommodate organizations of all sizes. It is also super user-friendly.

Cons:

The initial setup might be a bit daunting.

QT9 pleasantly surprised with ease of this ERP system

Comments: Overall I have to say the training module is by far my favorite. Going from paper in a folder and getting everyone trained and signed off and then having to scan training to files was very time consuming. Now with a few clicks of the mouse training is sent to those who need it with the documents attached, they sign electronically and training records are created in the system. Fast and easy.

Pros:

This software is very user friendly and easy to use. The help feature and QT9 academy are very easy to follow instructions for anything you are working on in the system. It is very easy to use the , modules and being able to be paperless is awesome especially in the medical device area. Set up for users is extremely fast an simple. Getting reports is fast and accurate.

Cons:

Honestly I find all the pop ups every time you do a function a bit overkill, especially if you are doing a lot of entering of new documents. It would be nice if they could shut off this feature. I do wish there was an automatic email alert that when to users a email when they are overdue on training, or a CAR element.

Positive Feedback

Comments: We have been using QT9 for 8 years. It is a great tool for Quality. It is organized, professional and easy to use. QT9 helps tremendously with 3rd party audits. Audits go much faster and smoother with rapid record retrieval.

Pros:

QT9 is a force multiplier. It alleviates a huge administrative burden on our quality system.

Cons:

permission control could be improved to allow view only of all quality records.

Great tool for an effective QMS

Comments: Overall a great experience. QT9 provides great customer services and easy to use modules.

Pros:

Very user friendly. Several modules link together to make work flow seamless. Customer support is great and always available to help. Most modules have some level of customizable options to fit the needs of various companies and industries. Easy implementation.

Cons:

There are a few minor nuances with some modules. However, these can very easily be worked with and do not impact the overall ease of use. Some modules over more degrees of customization than others.

Complete & Easy to Use QMS System - Great Customer Care

Comments: I have been involved in choosing, implementing and using other Quality Management Systems and this has been by far the best experience.

Pros:

This system has made documentation management of training records to rev controlled SOP's a breeze. The Supplier portal is a great feature. They provide solid training and are very responsive when you have questions.

Cons:

It would be nice if it had additional features that apply to Food Manufacturing. It could use an upgraded look and easily customizable reports.

Great management tool

Pros:

We love the document portal and it's ability to share and collaborate on documents. It has kept our records organized and has brought a level of consistency that was hard to achieve with more manual processes. We also love the support!

Cons:

Integrating some aspects of our business into QT9 has been difficult only because our systems were not consistent. There are some features that might just not fit entirely and we sometimes wish there were a few more custom options. But it is also easy to understand why it requires a standard.

Alternatives Considered: Mango

Reasons for Switching to QT9 QMS: Price and options

Great for companies of any size!

Comments: This is the second organization that I've worked for that has used QT9. It's been great at both places, and I look forward to exposing other companies to this software.

Pros:

QT9 is highly scalable. It's easy to add more users, more documents, or more site if necessary.

Cons:

As with any software, there is a bit of a learning curve. However, the customer support is great.

QT9 - All Quality Management Systems in one place

Comments: Our biggest problem with the legacy programs were solved by using QT9, by having control over all requirements of our quality system registrar. All users (123 people) have been polled with a 98% positive response.

Pros:

I like most that our ISO 9001:2015 certified quality management systems are now in one (software) place. We no longer need to create and store our documentation, audits, suppliers, inspections, change control, risk assessment , calibration, projects, management review, corrective actions in multiple locations and formats.

Cons:

Query / search features are limited and not made to be used intuitively.

QT9 a great system to organize all your quality needs

Comments: I have been very pleased and I am only using half of all the features at this time.

Pros:

I like the fact that it has so many modules. Of course I like the documentation function necessary for any QMS, but the training module also included with the calibration and PM module and customer and supplier information integrated in really increases the versatility of this product. It has all the pieces to mange the QMS like corrective actions, non-conformances and notifications when something slips through the cracks and is late.

Cons:

Some things are architected differently than I was used to so I had to learn a new way to enter for example internal audit information.

QT9 all the modules, tons of training and service

Comments: We are a tiny manufacturing company. Recent audits for a large and valuable customer have driven the need to develop our Quality Management System. QT9 was the only reasonably priced option that didn't make me pick upfront which handful of modules I might need. I still haven't started using everything QT9 has to offer but my CAPA and Customer Feedback programs are robust and well documented. The automatic emails to designated "Responsible Parties" seemed to really please my last auditor. I even use it for my Safety Incidents/Investigations.

Pros:

You get all the modules that are available at the time of purchase, plus your software gets upgraded to include future awesomeness as they develop it. It's pretty intuitive, but what it lacks there, it makes up for in the abundant training and help options. The staff is very hands on and knows the product intimately. The launch process was relatively easy and well handled. A sandbox site allows you to work out how you'll implement the system before cluttering it up with your first attempts. All that and relatively inexpensive.

Cons:

Not all the modules may be a perfect fit for how you'll use the software. You may have to be creative or maintain some documentation outside the software.

QMS software that functions well

Pros:

Streamline process for creating ECRs and Doc control is great. This software makes approvals and interaction easier.

Cons:

It would be an improvement if the software could link to our ERP system. QT9 is limited by the program QT Link. The audit module is good but a bit cumbersome.

As Advertised

Pros:

Easy to Implement, very responsive, demo is accurate to the software capabilities, great training and support

Cons:

There are so many modules in the product that its 's hard to choose what to implement first.

A good software to transition from a paper based or manual system.

Pros:

QT9 is straight forward and easy to use.

Cons:

Hard to say at this point, but if I had to it would the be the inability to know the status of emails sent out through the software. We are not able to tell if the message was delivered to the recipient.

QT9 review

Pros:

It houses documents and information well and has a good storage system. It also allows for multiple functions of qms to be tracked in one place

Cons:

The change control process is clunky and difficult to manage