15 years helping Irish businesses
choose better software

What Is DaySmart Pet?

At DaySmart Pet (formerly 123Pet Software), we're not just another cloud-based pet care software provider – we're on a mission to transform the way you do business. Picture effortless appointment scheduling, seamlessly integrated credit card processing, and streamlined communication with your clients. Whether you're on the move as a mobile groomer or managing a brick-and-mortar grooming salon, a bustling daycare, or a thriving boarding facility, DaySmart Pet is your all-in-one solution for managing it all with ease. Sign up for our 14-day free trial and experience firsthand how DaySmart Pet can elevate your pet care business – no contracts, setup fees, or credit card hassles required.

Features include online booking, digital forms, automated reminders, client and pet management, real-time reporting, employee management, marketing campaigns, two-way texting, integrated credit card processing, a user-friendly mobile app, and dedicated support through chat, email, and phone.

Who Uses DaySmart Pet?

Pet groomers, mobile pet groomers, kennels, and dog daycare centers benefit from our software.

DaySmart Pet Software - Appointment Book
DaySmart Pet Software - Automated Reminders
DaySmart Pet Software - Client & Pet Management
DaySmart Pet Software - Integrated Payments
DaySmart Pet Software - Business Reporting

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Reviews of DaySmart Pet

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.3
Features
4.0
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ray
Ray
Partner in US
Verified LinkedIn User
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great but not exceptional

5.0 last year

Comments: I have used a smart since 2013. Overall, I would give them an A minus. Customer service is phenomenal but sometimes you have to get to higher levels to get certain issues resolved. It should not be that way. Wait times are extremely long to speak to someone but that has improved lately.

Pros:

I love the reminder features that can automatically go out. Some of the reporting is also very helpful. I love being able to integrate my credit card system into the POS.

Cons:

I hate the fact that they are no longer going to add or modify features to the non-cloud base version.

Glo
General Manager in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

We love DaySmart

5.0 3 months ago

Comments: We have had a great experience with Daysmart overall--it greatly improved booking efficiency in our salon and helped us eliminate double bookings and decrease the amount of missed appointments we were experiencing.

Pros:

We love how easy it is to use and find information on all of our clients!

Cons:

We would love a feature that would tell us our next available 1 hr apt, 2 hr, apt, and weekend appointment. It would make running our business even easier! We would also love a better wait list design--we often have a large waitlist and the set up of the current wait list function does not work for our set up.

John
Manager in US
Veterinary, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Bad to worse

1.0 4 years ago

Comments: I picked this software because everyone said it was easy to use. I needed something easy for my coworkers and boss. We went from hand written everything to a computer. I was supposed to be the one to get everyone on board. Unfortunately this software has caused numerous problems. On average we 5-6 random appointments show up that 123 pets sent reminders for but we have to appointment on record. It’s glitchy and messy. There is no rhyme or reason to any of this. It’s also extremely expensive! Although they are willing to reduce some of the rate once in a while because by their own admission, the software is bad. Or “untested”. It feels like they started from scratch and they’re selling a beta version of incomplete software as if it’s ready to go. Seriously DO NOT buy this software! Biggest regret!

Pros:

Anytime I call in to customer service the techs tell me they know the software is bad. It makes me kind of laugh.

Cons:

Company will send out random updates that crash the system. Zero timelines given out to clients for fixing the problems. Ease of access of client information on calendars and dashboards is redundant and lacking. (Why not show a phone number with the client name? Also why swap around the pets name with the clients first name. Software cannot consolidate multiple pets with different groomers. People are double charged if not done one at a time. Software creates duplicate time slots for employees which crash the system and make random appointments disappear from the calendar. Adding availability to the schedule is nonsensical. Booking availability for an employee M-F in one step is impossible. This issue makes it easy for the overlapping of availability frequent and causes appointments to also disappear. The system cannot consolidate duplicate accounts. You have to go though and “archive” the client and pet. Archived Clients May still be scheduled, which is a nightmare. Daycare and boarding doesn’t work and hasn’t worked for over a month. They say they’re working on it. -again zero timeframes Customer support can’t really do anything to help out. They just apologize and say that the software is bad. Nearly every single time I’ve called it’s been this way. The software doesn’t recognize a first name or last name. But it recognized (Last name, First name). Now without a comma the name won’t pull up.

Shawnee
Groomer in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Use it everyday!

5.0 2 years ago

Comments: I like DaySmart and really love that I have it on my phone and can check throughout the day! I have used other softwares but for a larger company this is great product!

Pros:

It’s easy to navigate and makes life so much easier with the reminders for clients! It’s pretty user friendly in that you can figure it out on your own. There are many different ways to schedule or maintain your day.

Cons:

It is a little hard to teach new people how to use because it has so many different ways to achieve what your trying to do.

Lena
Owner in US
Veterinary, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

DaySmart Pet Software is Essential for Pet Grooming Salons

5.0 2 years ago

Comments: We used to use other software to schedule our appointments in our grooming salon, but found that there was a lot that we couldn’t do. Then we found DaySmart Pet and decided to try it. The software is perfect, it has everything we need. It integrates easily into our website, allows customers to book online on their own, sends appointments to us in a nice easy to see schedule, and sends reminders and pickup texts automatically. We are able to keep track of the pets easily and add or see any notes that may be relevant to the pet. I feel this has made us much more efficient! I would highly recommend to any salon.

Pros:

I like how easy it is to schedule appointments and communicate with our customers. I also like how much information I am able to collect about each client to see anytime needed.

Cons:

I would like to see more customization offered, such as the ability to personalize texts sent to customers.