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PetExec
What Is PetExec?
PetExec is a state-of-the-art, cloud-based pet management system to manage pet daycare, boarding, grooming, training, retail & other services. PetExec sends automated emails or texts for appointment and package use reminders, and vaccinations due. Pet parents can log-in securely to request or schedule appointments real time, check pet records, and purchase history. Our Mobile App for pet parents increases efficiency and communication. Excellent support & coaching! Compatible with any device.
Who Uses PetExec?
PetExec is a flexible and affordable pet management system for small & medium sized pet daycare, and boarding facilities; but powerful enough for larger ones with many service types and employees.
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Reviews of PetExec
Great way to keep track of daily grooming activities
Comments: Helps us run a smooth grooming salon by keeping all of our info organized and in one place that's easy to access.
Pros:
Very easy to set up and use. You set your own prices for breeds but can still vary them if needed according to each individual dog. Can easily track my commission to see what I am making everyday too.
Cons:
Could have more features to make everyday groomer life easier, like text confirmations and pickup reminders.
PetExec Response
4 years ago
Hi Amber, Thank you very much for your feedback on the PetExec system. We strive to make the system flexible and efficient so that you can do what you love to do! Work with your pet guests. =) We do offer an additional add on to your system called PetSnaps Messaging which is a more robust texting plan. With this plan, you can have 2 way texting with your pet parents, images can be texted, and you can send out text reminders. Please check out the details on this link (https://www.petexec.net/purchase-petexec/image-sms-texting) and if you have any further questions, feel free to reach out to us in live chat (the awake puppy icon on your dashboard).
Great Functionality and superior customer service
Comments: Overall experience with Pet Exec is great. They offer superior customer service and are always accessible for questions and trouble shooting. They listen to their customers about what we would like to have available in the software and work hard to provide our requests. It has been a joy to work with Pet Exec.
Pros:
The SW allows us to be very versatile in accommodating our difference services and organizing them in a way that makes it easier for us.
Cons:
Petexec does not work seamlessly with Quick Books. We had to develope work arounds to get the information we needed to accurately report our accounting.
PetExec Response
3 years ago
Hi Sherry! Thanks so much for the PetExec review! We have the best customer support team in the industry and will continue to strive to wow our packmates! We love that you are one of our pack/family!
Great when it works 100% of the time, costly when it doesn't
Comments: All the functions a doggy daycare, grooming, boarding, training and walking in one place was nice but limited due to the software dropping it (and there being no record of it) thereby making us look like it was never input when we would chat with the company about how to problem solve it.
Pros:
Overall, Petexec is one of the better softwares in the pet industry in terms of being customizable and they are continuously doing updates to stay relevant to the ever evolving services added for pet professionals. The online chat function is wonderful and its fairly customizable and ease of use is medicore once you learn how to use the software.
Cons:
My main complaint is that it was not reliable 100% of the time. When you have a software that repeatedly drops appointments and the staff is relying on the schedule to know where to go and when, the clients don't care that the software messed up, they just fire you because they think you don't care. Since Petexec dropped so many appointments we ended up using emails and hand-writing all inbound correspondance and then backing it up with an email which basically caused triple the work but it was a necessity to do what this software couldn't do reliably 100% of the time. They are very nice at petexec, but the faulty dropping of appointments over time was extremely costly for my company.
PetExec Response
3 years ago
Hi Cynthia, I'm so sorry to hear about your experience. I did take a look at your past technical support conversations. The logging and tracking is PetExec is meant to address knowing who completed a task and can pinpoint these issues. The dropping of appointments should not be happening. It might be a task that is not followed through or completed correctly. I do want you to be happy so if you ever need help, please come to technical support and we will do our best to resolve any issues.
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My experience with Pet Exec
Comments: The ability to print reports with just about anything you can think of, easy to navigate around and the sms feature.
Pros:
This software does a lot of things that we used to have to do physically, so it saves us a lot of time and we can keep in touch with our clients easily. It is also easy to read and teach to other employees.
Cons:
I would like to see a way to see the purchase histories easier when making a reservation...the somewhat new feature shows the last time anything was purchased, which is misleading because the last time a client purchased might be just a deposit for a boarding.
PetExec Response
4 years ago
Donna, thank you for your review of PetExec. We are so happy that you like the reports and communication options! We continually strive to provide reporting and features which help your business efficiencies! Thanks so much for being part of our pack/family!
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Great Product and Exceptional Customer Service
Comments: Overall, this is an outstanding product and I am more than happy with it. The people I've worked with from the company are all very kind and I honestly don't even use all the features available. I will be contacting Petexec to help me start utilizing some of the other features now that I know this is the product I'm sticking with. They are always updating and adding new features and always listen to their packs ideas and feedback. Love them!
Pros:
I love the fact that I am able to use this product from anywhere i am with anything. I've used it from my phone while chatting with a client and while on vacation. I can access it anywhere i am and make changes or look up any information that I need. The old software was hard to fix mistakes and customer service was the worst. This software is easy to fix and if i have trouble I can easily contact customer service using one of several methods. They are quick to help and very kind. They don't outsource their customer service to other countries!
Cons:
We are mainly grooming and the commissions for my groomers is sometimes off because it won't show for the day the pet was groomed. It shows the commission on the day the owner paid. If a boarding dog leaves on Monday but was groomed on Saturday then it won't show on Saturday's commission. This is annoying but I always double check and do things old school with a paper book as well so I still manage to get the payroll correct. It would be nice if tips could be split between groomers as well. But I work around that, too.
PetExec Response
4 years ago
Thank you Cori! We absolutely love working with you. We are constantly looking for ways to improve our system to accommodate the varying needs. We do review the features requests and that helps us decide the priorities for our packmates. Thank you for being such a wonderful member of our pack!
