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Salon / Spa Account Manager

Salon / Spa Account Manager

What Is Salon / Spa Account Manager?

Milano's software solutions are designed for growth and success. Whether it's generating one of many meaningful and easy-to-use reports, creating eye-catching promotional emails, or collecting client loyalty points, Milano Software has all the features a salon or spa owner needs to feel business harmony. To learn more about these and other innovative features, visit our website.

Who Uses Salon / Spa Account Manager?

Milano targets the beauty and spa industry, specifically organizations seeking to manage bookings and reservations.

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Reviews of Salon / Spa Account Manager

Average score

Overall
3.9
Ease of Use
3.9
Customer Service
4.0
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
31%
4
46%
3
15%
1
8%
Karley
Karley
Independent Business Owner in Canada
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

I've used Milano software in school and once you wrap your head around it, its' a great program!

5.0 6 years ago

Comments: All the benefits you would anticipate from a CRM.

Pros:

I like that it offers everything you need in a customer relations management program. The interface could be a little bit more user friendly or aesthetically pleasing but that's just my input.

Cons:

Program lacks colour or anything that draws you in, it gets the job one but it's not the easiest or most well done layout for a program.

Chista
Manager in US
Used the Software for: 2+ years
Reviewer Source

We have been using this software for 12 years. It is very user friendly

4.0 6 years ago

Pros:

Ease of use, it has capability for multiple locations (we have two locations and opening a third), great interface.

Cons:

There are issues with Home Office. Series purchased at one location sometimes do not show up at second location. Gift certificates also do not always transfer from one location to another. Very frustrating when both locations are extremely busy and need things to flow seamlessly.

Omar
Omar
General Manager in Canada
Verified LinkedIn User
Consumer Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Milano was software my company ended up moving away from.

3.0 4 years ago

Comments: Milano did the job, but it didn't do it in the best way the software could have, which caused extra work for my staff, and myself.

Pros:

They had all the basic features needed in a booking and POS software like reports, client profiles, sales, and booking systems.

Cons:

I had a litany of bad experiences with the software that caused me to eventually take my company somewhere else for business, such as: - Slow software performance - Slow response times regarding customer support - Promises of feature development and advancement that were never delivered - Exorbitant pricing for basic features like multi-locational support - Dated GUI that wasn't the most user-friendly - The software would constantly go down and stop working making payments with clients difficult as well as awkward situations when the salons were busy and clients were left standing around when they wanted to pay and leave

Kristen
Owner in Canada
Used the Software for: 2+ years
Reviewer Source

Great program, has lots of reports available for individual staff and team reports

4.0 6 years ago

Pros:

I like most that it is easy to schedule an appointment, add new guests and check out guests. It's easy to do your day end cash balance with this program

Cons:

I like the least that it needs some upgrading with the text message confirmation and emarketing, it also freezes on occasion

Tamara
Stylist in Canada
Cosmetics, Self Employed
Used the Software for: 2+ years
Reviewer Source

Amazing

5.0 4 years ago

Comments: Used this software for 13+ years, it has never let us down

Pros:

This system has EVERYTHING you could need to run a salon, from clients info, reports, emails, customer service, bookings.

Cons:

The only downfall to this system is that it isn't free