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What Is Stamps.com?

Stamps.com is a mailroom management solution designed to help online retailers, small to medium businesses, and eCommerce sellers print USPS-approved postage and shipping labels. The platform enables teams to create customizable stamps, shipping labels, and envelopes and assign codes for various clients to track postage printing. It lets administrators automatically import orders from various selling platforms, select shipping method, and share shipment tracking details with clients.

Who Uses Stamps.com?

Stamps.com is ideal for online retailers, small and medium businesses, e-commerce sellers, and individuals looking to print USPS postage stamps and shipping labels directly from their computer.

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Reviews of Stamps.com

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.1
Features
4.3
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Laurie
Laurie
Author in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Makes my work go smoothly and uninterrupted by trips to the post office

5.0 7 years ago

Comments: In addition be being an author, I also have a home office in which I do legal typing for attorneys in solo practices, which generates A LOT OF PAPER and correspondence. Stamps.com has consistently saved me time, money, gasoline, and having an horrific meltdown from standing in line at the post office. I'm sure other post office customers are relieved also.

Pros:

It's quite easy to use, ordering supplies is simple and they arrive within a couple of days at the most. I especially like being able to print mail on either blank stamps or envelopes, and if necessary, print out parcel post mailing labels. It's also very helpful with keeping an online "meter" of my funds balance and allowing for instantly adding to my funds without having to leave the page. This program is one of the best time savers I use.

Cons:

I use two different printers: an inkjet for printing individual stamps and a laser printer for printing the postage on envelopes, so I have to be careful to make sure the correct printer is indicated for the proper function. Not much of a problem, though, and everything else far outweighs this minor annoyance.

Blake
Blake
Ecommerce Product Manager in US
Mining & Metals, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Turnkey point-and-click shipping for novices

4.0 5 years ago

Comments: I've set up Stamps.com shipping at several businesses now and it's always the first shipping software I select when setting up a new shipping operation. Ease of use and setup are huge pros for this software

Pros:

Super easy to use and setup. You can be shipping your product on day one and having the Post Office deliver products to your customers. Just point n' click!

Cons:

It's limited in other software integrations, but by the time you need those, you'll be ready for the next level of shipping software. For the ecommerce entrepreneur shipping from their basement, Stamps.com is all you need.

Susan
Accounts Payable and Receivable in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Convenience at your expense

3.0 2 months ago New

Pros:

Avoiding a trip to the post office is the main reason for using Stamps.com, but that's the only pro. You'll still need to do the following in-person: Overnight shipping, weighted packages etc. Additional hardware expenses are involved if you use Stamps.com for more than regular and certified mailings.

Cons:

There is virtually no support system. Every inquiry is a 2-3 day turnaround for an answer, in which you may not receive a resolution at all. It's not uncommon for the systems to be down, and tracking is inconsistent. If you only plan to do regular, and certified mailing - be sure it's worth the long-run expense. A monthly fee of $30.29 may seem insignificant, but if it's supposed to be a convenience, make sure you intend to do a high volume to get your money's worth. If not - save a little time and money by having enough patience to go to a post office.

Jordan
Owner in US
Photography, Self Employed
Used the Software for: 6-12 months
Reviewer Source

A welcome switch from pitney bowes

4.0 3 months ago

Comments: Overall its the best thing for us right now at a cost that is extremely affordable. We also don't need to rent or lease any expensive equipment or purchase ink. We bought one new thermal label printer and it is awesome!

Pros:

The low cost is exactly what we needed. Thermal printing was a huge benefit.

Cons:

The online account occasionally can lag or seem a little slow.

Justin
Justin
Business Owner in US
Verified LinkedIn User
Entertainment, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

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Stamps.com Business Owner Review

5.0 2 years ago

Comments: I had a good experience with Stamps.com. It was and is vital to my small business and helped me fulfill many orders.

Pros:

I like that the software is straightforward. I was able to get customer service when I needed it. I like that the software easily connects to 3rd party applications.

Cons:

I found it hard to make changes or cancel my account. I wanted to try other options and had to call customer service to make those types of changes and it wasn't really easy to do so. I also think it is expensive as a baseline software because to effectively use it, you have to basically use a 3rd party application, and that other app also charges fees too.