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What Is Stamps.com?

Stamps.com is a mailroom management solution designed to help online retailers, small to medium businesses, and eCommerce sellers print USPS-approved postage and shipping labels. The platform enables teams to create customizable stamps, shipping labels, and envelopes and assign codes for various clients to track postage printing. It lets administrators automatically import orders from various selling platforms, select shipping method, and share shipment tracking details with clients.

Who Uses Stamps.com?

Stamps.com is ideal for online retailers, small and medium businesses, e-commerce sellers, and individuals looking to print USPS postage stamps and shipping labels directly from their computer.

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Reviews of Stamps.com

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.1
Features
4.3
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Michelle
Michelle
Owner in US
Verified LinkedIn User
Food & Beverages, Self Employed
Used the Software for: Free Trial
Reviewer Source

Ship right from your desk

5.0 last year

Pros:

Ease infuse, convenience...not having to go to the post office

Cons:

Nothing really. I like it a lot and am considering reinstating my account

Cerenity
Teacher in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly and Convenient

5.0 last year

Pros:

I like how convenient stamps.com is. I can print my postage so much fast at home than driving to the post office, waiting in line and then driving back.

Cons:

I haven’t had any negative experiences with stamps.com.

Maribeth
Office Manager in US
Law Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Discount vs. Cost of Supplies is a Very Thin Margin

3.0 last year

Comments: For all of our daily postage needs the software is helpful. While the discount is good, the supplies needed for special services (labels for Certified, Register, and Certified Return receipt are costly. Problems with printing those labels creates waste and if I don't save the data in PDF form, I am forced to requests refunds. I have had difficulty trying to get a support person to tell me why certain labels are not printing on the labels.

Pros:

The discount on postage is a saving grace. It is convenient because we do not need to go to the USPS to send out extra service shipments.

Cons:

I've had difficulty (still do) getting an answer about price increases and what affect they have on my already printed postage. I tried support and they said that was a question for the post office and the post office said they couldn't tell me - primarily because they aren't individually knowledgable about the software.

Jan
Administrative Assistant in US
Law Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great for our medium-sized office

5.0 last year

Comments: Very good. (PLEASE only use: Jan D. if you post this review online. Thank you!)

Pros:

Stamps.com makes it easy to send letters and packages. We are thankful for the program.

Cons:

We have had some issues sending documents to Europe. And, the customs sheet for shipping to Canada and other countries is not real reliable; sometimes, I have to fill it out three times to get it to work. After that, we end up just taking the package to the post office. The past month, there have been some glitches that affected the program; thankfully, they were fixed.

Ahmad Farhad
Vice President in US
Management Consulting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Ship your mails Quikly!

5.0 last year

Comments: The product is amazing, we save much more time with this tool for mailing our letters to different designations. It's an affordable and convenient tool for our business. Thank you Stamps.com.

Pros:

We use this product to send our letters to our clients, employees, and partners in the most convenient way easily to anywhere in the United States. The services are great, and the customer support is awesome. We save so much time with our shipping and mailing through this product.

Cons:

We haven't noticed any issues with using of this product, we like it so far!

Jesus
Account in US
Consumer Goods, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great way to shipping merchandise

5.0 last year

Pros:

Easy way to send our items and way secure to tracking them.

Cons:

Pricing. Will be appreciated if price is a little lower.

BRANDI
Processor in US
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

processor3 review

5.0 last year

Pros:

the ease of use and the compatible scales

Cons:

how expensive stamps are and how frequently the prices change

Deidre
Sr. Pastor in US
Religious Institutions, Self Employed
Used the Software for: 2+ years
Reviewer Source

Excellent!

5.0 7 months ago

Comments: I send out products and mailers every month to my members and I'm so glad to have stamps.com

Pros:

The ease of use and ability to quickly print stamps and labels as well as add funds to my account instantly

Cons:

That I can't find or buy some of the stamps or labels I used when I first started with stamps.com - or that my local office supply story doesn't carry them.

cristian
finance manager in US
Automotive, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

must have for small offices

5.0 9 months ago

Pros:

everything in one place saves so much time over the way we used to do it

Cons:

the website can be a little cluttered and slow to find what you need until you get used to it. after that is super easy

Nisha
pic in US
Pharmaceuticals, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Mailing became easier

5.0 8 months ago

Pros:

We use stamps.com almost every month! As a pharmacy we have the ability to mail out up towards 300-400 mailings throughout each month so we use stamps.com mostly to get our discount on mailers and stamps! Definitely is better than buying and shipping through other companies

Cons:

It does take a little longer in shipping if you dont pay for it

Matthew
Leasing Agent in US
Real Estate, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Real Estate company using Stamps.com

5.0 last year

Pros:

Stamps.com lets our real estate company easily buy postage for our many properties. We have properties across the country and buying postage online through stamps.com makes it very easy for different properties to ship necessary materials to one another.

Cons:

I do not have many qualms with stamps.com. One time our team had difficulty completing an order, but we called their support team and they were able to help in a suitable timeframe.

Brandi
Owner in US
Cosmetics, Self Employed
Used the Software for: Free Trial
Reviewer Source

Stamps.com

5.0 2 years ago

Comments: My overall experience has been pleasant using Stamps.com. I continue to use their product today.

Pros:

The features I like and use the most on Stamps.com are the shipping and tracking features. I love how simple it is to ship and track packages from my online beauty store.

Cons:

I don't think there is anything about Stamps.com that I don't like. They are easy to use and reliable.

Angela
Owner in US
Retail, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Stamps.com offer easy shipping for an average cost.

4.0 last year

Comments: Overall the product software is exceptional. The shipping process is streamlined and well executed. The pricing and overall cost is too high for an occasional shipper.

Pros:

The integrated features are very useful for shippers who use online selling platforms. I love having the cost of multiple carriers and shipping speeds available immediately. This feature helps to cut costs while ensuring the best possible customer experience.

Cons:

The subscription cost and supplies cost. Purchasing sheets of precut labels for stamps and labels can get expensive quick. Add in the monthly cost and pricing becomes an issue.

Dan
Owner in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Worst technical service department - EVER!!!

1.0 2 years ago

Comments: don't waste your time with the company. look elsewhere

Pros:

relatively easy to use. the scale was junk

Cons:

the customer service department wasn't helpful at all

carl
C.E.O. in US
Retail, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Great For any Size Business

5.0 2 years ago

Comments: Mostly goodCan even handle over size and odd shaped packagesTracking show packages right up to door

Pros:

East to use Compatible with all kind of shipping sizes even customized packages

Cons:

Vulnerable to system crashesWe have had to reload it twice

Jerrica
IT Manager in US
Retail, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Hard to Use

3.0 2 years ago

Pros:

Seems to have cheap postage and could be affordably for setting up small to medium shipping retail spots.

Cons:

The software was very hard to get a hang of. It was frustrating to even get one label for a package. I got it to work but training others on the software was even worse. Took far to long to setup and we moved to another software as a result.

Layne
Prospect Research Analyst in US
Higher Education, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Alternative to Post Office

5.0 last year

Pros:

I love the ability to take care of my shipping needs online and skip the post office! Tends to be cheaper than the USPS.

Cons:

No cons to report, I have loved using the website

Tisha
Vic president in US
Logistics & Supply Chain, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

easy

3.0 last year

Pros:

I didn't have to go the post office as often and stand in line.

Cons:

No comment for this part of questioning

Jennifer
President in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great option for postage

5.0 2 years ago

Pros:

I was able to purchase my postage right through the website. Once you set up the account it was very fast and easy to use.

Cons:

As easy as it was to use there are other shipping options out there so you are limiting yourself by just looking at stamps.com

Jenai
Finance Mananger in US
Design, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Good for large shipping quantities

5.0 2 years ago

Pros:

I like that with stamps.com, we can create a sheet of stamps at the click of a button. We use lots of stamps, so this saves us time by not needing to go to the post office.

Cons:

I wish that there was an option to print more than one page at a time.

Neleh
Homemaker in US
Hospital & Health Care, Self Employed
Used the Software for: 1+ year
Reviewer Source

Stamps.com is easy for stay at home moms to get the stamps they need

5.0 2 years ago

Pros:

I love that with Stamps.com I no longer have to go to the post office to buy my stamps and to mail out the things I need to mail.

Cons:

There is absolutely nothing that I dislike about Stamps.com.

Gary
President in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Stamps.Com

5.0 2 years ago

Comments: Excellent. Supplies are shipped timely. Never had any issues

Pros:

That I don't have to go to the post office for daily mail.

Cons:

The sotfware is easy to use so I don't have any issues.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Stamps.com has been a business game changer for the better!

5.0 2 years ago

Comments: Overall Stamps.com has been a great software addition to the business. It is easy to use, and has the most up-to-date technology. It has made the ability to ship and track packages a great deal easier. I would highly recommend.

Pros:

Stamps.com is very easy to use. The ability to track shipments is also very useful if a customer asks for a package status update.

Cons:

Stamps.com has a lot of great features. Sometimes the software is a little slow, but that will happen with any software.

kelly
inspector in US
Automotive, 501–1,000 Employees
Used the Software for: Free Trial
Reviewer Source

stamps

5.0 2 years ago

Pros:

I love it pretty simple to use and self explains itself anyone can use it

Cons:

Ive not encountered any problems atthis time but if i do i will re reveiw at a later date

Verified Reviewer
Verified LinkedIn User
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Stamps.com works, but could use a lot of refinement and some bug fixes

3.0 3 years ago

Pros:

It integrates with both of our main e-commerce platforms, Amazon and eBay, and usually brings in our orders properly. When it does, it has all out of shipping speeds set and can automatically configure the services to use, which saves us time. It’s also quick and easy to get a cost estimate for a shipping label using the package tab, as long as you have an address in the general area of the delivery to use.

Cons:

It’s clunky. Keyboard shortcuts are mostly non-existent, and some things take more mouse clicks than they need to. It also needs to alert us to the cause of problems, which it currently doesn’t do, but instead just displays a generic warning symbol when an address or shipping service is invalid, without pointing out where the problem is located. We also routinely find orders that do not import for no known reason, mostly from Amazon, and have to add them manually.