15 years helping Irish businesses
choose better software

What Is DrChrono?

DrChrono offers an integrated practice management software that can be tailored to meet the unique needs of your practice. Whether small or big, equip yourself with the system that will enable you to build the practice you¿ve dreamt of. Streamline your practice with a 100% digital solution that offers you real time eligibility check, automated reminders, task management, single data entry, integrated billing, online check-in and more. For students please visit DrChrono University.

Who Uses DrChrono?

DrChrono serves small single provider practices and large medical group practices with multiple specialty customizations.

DrChrono Software - #1 EHR 5 Years in a Row
DrChrono Software - 2
DrChrono Software - 3
DrChrono Software - 4

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Reviews of DrChrono

Average score

Overall
4.0
Ease of Use
4.0
Customer Service
3.7
Features
3.9
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dr Baden
Dr Baden
Owner / Primary Chiropractic Physician at Fit 4 Life Chiropractic in US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Save thousands in upfront expenses.

5.0 6 years ago

Comments: I saved thousands of dollars in upfront expenses from other EHR companies and then pay update fees every year.

Pros:

They keep current payers at the monthly price they started at when tasing the priced for new customers. I have been with and using DrChrono for about 6 years now. They are always improving. It is a nice system that can be used multi-disciplinary. I am a chiropractor an I used it with a a medical Nurse Practitioner. What initially appealed to me is there was no multi thousand dollar up front software like a lot of other EHR companies want to charge you, along with yearly upgrade fees. None of that here so you start off saving thousands.

Cons:

The Price keeps raising every year, for new accounts. Customer service sinks and there is no direct phone number to call to have the issue solved right away, you have to email them and wait for them to get back to you.

Jay
Chief Operating Officer, Physician in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

DrChrono is Inconsistent at Best

4.0 10 months ago

Comments: I lost patients because of DrChono's inablity to work well with Collectly. Patients were being double billed or billed for things things that they had already paid for. To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end. On top of that we lost patients because they were billed for things that we told them that they were going to be receiving a cash discount on.

Pros:

I liked being able to work with an iPad on it. Their big claim is that it was designed for use through ios systems and iPad. I feel like they put a lot of effort into it at first and have not progressed since the iPad was first released. The bottom line is that it could be sooo much better than it is.

Cons:

The meetings with the Apollo+ team. They did not listen to us on a consistent basis. After attending meetings for 3 months and telling them the same thing for several weeks in a row, I gave up and just tried to do as I was told. We had to basically cancel Collectly because it did not function as advertised. My patients received bills from Collectly the same day as their appointment before my biller could enter their copays. I LOST PATIENTS BECAUSE OF THIS DRCHRONO.

Sherri
Owner Physician in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Was good, new company is a failure

2.0 3 weeks ago New

Comments: Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues.

Pros:

Was great the first 3 years. Now that new company took over it’s a disaster.

Cons:

Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not.

LeAnne
Patient service representative in US
Hospital & Health Care, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Good EMR program

5.0 3 months ago

Pros:

Nice to use and easy to navigate. The differences between this softwear and others are easily noted

Cons:

Scheduling difficulties can make it hard sometimes

DrChrono Response

2 months ago

Hi LeAnne, thank you for your review! We are thrilled to hear you've been happy with DrChrono. If you are still having scheduling difficulties, please don't hesitate to reach out to your Account Manager or our Customer Support team - we're happy to help make suggestions to streamline your workflow where possible. Thank you for being a part of DrChrono!

Dr John
Non-Force Chiropractor in US
Hospital & Health Care, Self Employed
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

The ultimate software partner for your Mac computer office!

5.0 4 years ago

Comments: Patients save me time and charting by communicating through the onpatient portal.
I can run reports and have an immediate idea of what symptoms and frequency my patients are presenting and develop educational materials that support those diagnosis.
I stay on top of my day by way of daily schedule emailed to me every morning.

Pros:

Seamless integration with my MacBook, iMac and iPhone. Fast, knowledgeable support. The unlimited ability to customize for my sole practitioner non-force chiropractic practice. Easy to understand video tutorials which answer most questions without having to contact support. Robust, integrated systems, such as the ability to provide credit card processing. Knowing that drchrono is a leader and partner with Apple Health.

Cons:

I get frustrated when I am on a learning curve with a new part of the software. But that's my problem!