Remote Support
What Is Remote Support?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Who Uses Remote Support?
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
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Remote Support
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Reviews of Remote Support
Ansh
Best Remote Support Tool With Screen Sharing & Remote Access To Complete task
Comments: BeyondTrust Remote Support is an innovative product designed to help businesses increase productivity and reduce costs. It offers features such as unattended access ticket management, remote access control, screen sharing, real-time chat, and file sharing. I recently purchased the Remote Support product, and I must say that I'm very pleased with my choice. The unique features and hardware-based implementation were two big factors in my decision making process. The product support was also great - any questions I had were answered quickly and accurately by their team. All of these factors combined make Remote Support a great choice for anyone looking for reliable technical support.
Pros:
1. BeyondTrust Remote Support allows for remote access control, making it easier to provide support from a distance. 2. Unattended Access Ticket Management ensures that all customer queries are dealt with in a timely manner.3. Screen sharing enables technicians to view and troubleshoot customer's issues quickly and effectively.4. Real-time chat facilitates direct communication between technicians and customers for immediate resolution of problems. 5. File sharing makes it easy to share documents, images, or any other type of file related to the issue at hand.
Cons:
1. BeyondTrust Remote Support may be cost prohibitive for small businesses due to its subscription-based pricing model. 2. Unattended Access Ticket Management can be time consuming and difficult to manage if there is a large backlog of tickets. 3. Screen sharing can lack privacy if the customer does not have complete control over what the technician is viewing on
Zahid
Alternatives Considered:
BeyondTrust: Revolutionizing Remote Support
Comments: highlights the innovative and transformative nature of BeyondTrust's remote support solution, emphasizing its ability to revolutionize the way IT and support teams provide remote assistance and support to end-users. It effectively conveys the software's potential to improve efficiency, collaboration, and service delivery in remote support operations.
Pros:
Improved efficiency and effectiveness in remote support operations.Secure and encrypted communication for sensitive information.Integration with popular ticketing systems for better service management.Real-time chat for improved communication and collaboration.Access controls and permissions for regulated access to remote computers.
Cons:
May require a learning curve for users unfamiliar with remote support software.Additional costs for integration with third-party ticketing systems.Dependence on stable internet connection for effective use.May require additional hardware or software components to fully utilize features.Potential compatibility issues with certain operating systems or devices.
Dean
Decent feature set in one application…
Comments: I use it constantly, so I'm sure the flaws stand out to me more than most, but overall it does the job and I've found most similar products don't offer the feature set, so while annoying at times, it does the job.
Pros:
The best part is all the functions in one window. Not only can you view and control user systems, but you can access a CLI outside of opening an app on the desktop and also file management in the same fasion.
Cons:
The long-standing bugs they never seem to fix. Most aren't earth-shattering, but definitely inconvenient.
Stefanos
Excellent Remote Support Experience
Comments: Overall, my experience with Remote Support was positive. They were able to quickly and effectively diagnose and solve my problem without any hassle.
Pros:
Remote Support provided fast and reliable help with my computer issues. The staff was friendly and knowledgeable, and they were able to quickly diagnose and solve the problem.
Cons:
Remote Support could be improved by offering more detailed instructions in their online help documents.
Alain Mukanuna
Excellent Remote Support Experience
Comments: Overall, my experience with Remote Support was positive. They provided helpful assistance in a friendly and timely manner, and I was able to get the help I needed.
Pros:
Remote Support provided quick, efficient and reliable assistance when I needed it most. The customer service was friendly and helpful in addressing my needs.
Cons:
The response time for Remote Support was a bit slow at times, making it difficult to get the help I needed in a timely manner.
