Who Uses This Software?

Behavioral health clinicians and practices.

Average Ratings

30 reviews
  • Overall 3.8 / 5
  • Ease of Use 3.4 / 5
  • Customer Service 3.5 / 5
  • Features 3.7 / 5
  • Value for Money 4.3 / 5

Product Details

  • Starting Price US$29.75/month
  • Pricing Details EHR Established Solo $44.75. Group Rates. EHR w/ePrescribing $84.75/mo.
  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours

Vendor Details

  • CarePaths
  • http://www.carepaths.com
  • Founded 2000

About eRecord

The eRecord is a cloud based ONC certified behavioral health EHR that includes clinical documentation, patient accounting, integrated claims, scheduling with email reminders, ePrescribing (including controlled substances and lab), telepsychiatry, secure messaging, outcomes, reporting, patient portal, and much more. Clinicians can conduct teletherapy from their browser. It is easy and secure and there are no plug-ins or downloads

eRecord Features

  • Appointment Scheduling
  • Charting
  • Compliance Tracking
  • E-Prescribing
  • Handwriting Recognition
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Self Service Portal
  • Voice Recognition
  • Appointment Reminders
  • Appointment Scheduling
  • Claims Management
  • Compliance Tracking
  • E-Prescribing
  • EMR/EHR
  • Employee Management
  • Initial Assessments
  • Inpatient/Residential
  • Medical Billing
  • Multi-Provider Practice
  • Self Service Portal
  • Single Provider Practice
  • Treatment Plans

eRecord Most Helpful Reviews

I like using EHR. Disappointed that Carepaths stopped having rates for part time therapists.

Reviewed on 15/12/2017
Verified Reviewer
Psychotherapist/Independent Social Worker
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It's very easy to fill out clinical notes and file insurance claim forms. I also can get EOBs online and have them posted to clients' accounts. There is the ability to use video therapy which I have done a couple times. I can't really compare this to other EHRs

Cons: I started out paying as a part time therapist. Carepaths has now stopped having a part time fee and so I now pay high amount. That's a huge jump for someone seeing around 8 clients per week. I know I could stop using them, but now that all my clients are listed there, it's difficult to stop.
Other cons: when I see a couple, I have to set up two accounts for them to fill out paperwork as there isn't a way to have two signatures on Carepath's consent forms. Also, the clinical forms have a space to put in the client's next appointment but then that appointment time doesn't automatically transfer to the scheduling page. Carepaths doesn't ask for user feedback about usability. There have been several major software changes, but never did they ask users what we think might be useful.

Carepaths e-record makes the business of a psychotherapy practice more and more seamless every day.

Reviewed on 5/12/2017
Beth B.
L.C.S.W., Psychotherapist
Mental Health Care, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Paperless record keeping, improved financial management, ease of filing claims, monitoring of patient's progress between sessions, telepsychiatry.

Pros: As a sole proprietor, there is no need for my practice to have an administrator, as Carepaths makes scheduling, faxing, filing claims, billing, uploading documents, using note templates, uploading personal templates and assessment tools, providing telepsychiatry, messaging clients, and monitoring their progress all possible, in addition to having an overall paperless practice. The automatic posting of ERAs really makes the accounting piece easy. Psychiatrists can also prescribe from the system and payments can be accepted on Carepaths via Paypal. Carepaths staff respond quickly to questions about its general operation and continue to refine the program, offering cutting edge options for a practice at a very reasonable cost.

Cons: If there are insurance companies for which I don't get automatic ERAs and instead have to log-in paper EOBs, this seems to take a long time.

Overall positive

Reviewed on 5/12/2017
Robyn S.
LCSW
Mental Health Care, Self Employed
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Purchased it primarily for my own practice. Others have joined, fairly easy to teach others.

Pros: ease of use for billing and note taking. Availability of video. Access to eob's from medicare. The customer support is always helpful and responsive.

Cons: Sometimes hard to get assistance (other times I barely wait an hour). When regulations change, for example icd 10, updates were not timely. I find accounting section to be too burdensome and use an excel spreadsheet instead. Not happy with that either. Would like to see something that is more user friendly for accounting. Would also like to have calendar synced with google calendar or have the carepath one on my telephone. The calendar is another feature I do not use as I need to have access to it all the time. Wish I could dictate my notes, I hear another program has this feature.

We have several clinicians using carepaths, and we have been pleased with the ease of use.

Reviewed on 16/12/2017
Linda B.
Clinical Supervisor/ co owner
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician.
They have many features that make it easy for us regarding billing, and running reports.

Cons: Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly.
There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened.
I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload.

When I put a ticket in for help I never hear back.

Reviewed on 6/12/2017
Ann B.
Psychologist/Therapist
Used the Software for: 6-12 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use. There are a lot of forms to pick from so we had a lot of options to pick from. Drop down boxes are helpful. We don't use the billing feature so I can't comment on that. The email reminders are great. They really save me money because clients comment all the time about how the would have missed the appointment without the reminder.

Cons: When they do "updates" and "fix" things that were not broke but then work worse after the "fix". One time the did an update and the email reminders disappeared. That was a huge issue for my clients which means it was a huge issue for me. I sent over a dozen tickets to get help and nobody ever responded. Eventually, months later, I figured it out myself. That caused a lot of big headaches! I don't understand why I can submit a ticket but I never hear anything back and the ticket will say it was closed.

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