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What Is Dynatrace?

Dynatrace is an application performance and lifecycle management solution designed to help retail businesses, financial markets, transportation companies, emergency services, and government bodies monitor and analyze the performance of applications on a unified dashboard. Key features of the platform include anomaly detection, root cause determination, network process monitoring, log entry analysis, cross-team collaboration, AI-assistance, and more among others.

Who Uses Dynatrace?

Dynatrace serves SMBs and Enterprises.

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Reviews of Dynatrace

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.2
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
67%
4
23%
3
8%
1
2%
Pulkit
Pulkit
Software Engineer in India
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Standard Tool for Monitoring . Love it and will recommend it for sure.

5.0 last year

Comments: Monitor Mulesofts APIs for Organization, Integrated a lot of OneAgents for Twilio SMS Monitoring, Integrated Custom plugin for Prometheus, etc.

Pros:

Whether you're a developer, IT operations expert, or business stakeholder, Dynatrace gives you everything you need to know on a single screen to execute your job well.

Cons:

Users may need to devote a lot of time and energy to learning how to utilise Dynatrace, especially those who are new to observability or who have not previously used tools of a similar nature.

Joseph
Senior Site Reliability Engineer in US
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Amazing APM tool for complete issue analysis and faster issue identification.

5.0 12 months ago

Comments: Great APM tool and ranks top in the market. I would prefer Dynatrace in short for below reasons- Faster Problem identification through AI - Davis- Performance Monitoring using RUM metrics- Application monitoring - 4xx/5xx , Response time, Traffic - Infrastructure monitoring - CPU, memory, GC usage- Database monitoring - long query execution, DB connection pool time- Synthetic monitoring - To mimic the customer journey and run the script for every 5 to 10 minutes

Pros:

AI alerts are very critical and highly useful. Automatic problem identification in Dynatrace is a highly helpful in identify the issue more quicker. Thanks to Davis AI engine. Useful to do a trend Analysis with the reporting - Gives site availability metrics, Response time, Error rate for each services. SLO/SLA can be tracked with these reporting. Provides detailed trace about any issue and the exact cause of the problem for any abnormalities identified with this host/services/applications. Host analysis helps in identifying unhealthy host with high CPU, memory or thread usage.Helpful in application analysis like 4xx/5xx, response time, Apdex. Helpful in application analysis like 4xx/5xx, response time, Apdex. Deeper insight provided in the distributed traces. Helps in tracking the website page performance, gives above the fold metrics - LCP, FID, VCT, etc. Response time has different aggregations - Avg, 95th percentile, 99th percentile. Gives exact cause in the waterfall to understand which element is causing the increase in response time. Full Transaction monitoring with the services flow across various layers starting from webserver, appserver, database, external systems is added advantage.

Cons:

Can add more on the RUM metrics and customer session replay in future would be helpful.Exposure to customer about the new launches and functionalities can be increased.

Matthew
Matthew
Sr. Systems Engineer - Availability in US
Verified LinkedIn User
Computer Software, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

It makes me really sad to see such good products go downhill over the last few years.

3.0 6 years ago

Comments: We are able to track availability/performance and find the root cause of both performance and availability issues.

Pros:

We selected the Dynatrace APM product over ten years ago, and I have been using their synthetic product since 2008. I love the ability to find the root cause of a problem using these products. They are both really good tools that are wonderful for getting to the core of the issue.

Cons:

I have used the original Dynatrace APM product and the Gomez Synthetic products for almost ten years. I absolutely cannot stand the way they change the menus around with the various releases. I used to be able to walk people through how to find things over the phone, but now it is almost impossible. These user design changes are not what a system administrator should be spending their time learning. I might as well select a new product that doesn't change so that I only have to learn one more additional system. We have also lost features over the years that we have used, and the reports and maintenance window configuration have an awful time with time zones, even though they have drop-downs for each report. This was once a very dependable product that has lost its way in trying to add new features and alter the user experience. Support has dropped off significantly as well. I used to be able to email or call support, now there is no option to email and when calling support they walk you through creating a case in their customer portal before even attempting to hear my question/problem. We also used to have weekly calls with our account manager to review problems and upcoming features. I have been transferred to a new account manager more times in the last few years than I have even spoken to them.

Glenn H
Glenn H
Chief Engineer in US
Verified LinkedIn User
Oil & Energy, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

The best tool to monitor and track the performance of your applications efficiently.

5.0 last year

Comments: It is an all-in-one instrument for viable multitasking such as end-to-end application observing as well as different versatile applications. It too permits us to know where the computer program needs extra changes, moving forward the reaction times of calls to administrations or databases has incredibly made strides the reaction times of the applications, furthermore within the company much obliged to the location of http 400 and 500 blunders se has overseen to bring solidness to much of the observed applications on Dynatrace, moreover inconsistency notices and expectation grant Dynatrace genuine esteem over the competition. Dynatrace has permitted us to imagine the course of our clients, know the foremost gone to regions, the foremost gone to items, and apply remedial activities and proactive enhancement to make strides the internet and versatile encounter of our clients and clients in common, through energetic observing, of our applications and reports. We are investigating app execution and observing apps, dashboards and AI offer assistance a part with this as well, and I would suggest them to any organization.

Pros:

The AI component is incredible, and whereas there are many appmon highlights we'd like to see included to the item, by and large it's incredible computer program. In my company, Dynatrace is utilized to screen the execution of our portable and online applications for our clients, much appreciated to this analytics device, we were able to degree the activity and its impact on our applications, as well as find issues and take measures to move forward the encounters of our users/customers. I also appreciate the ease with which we will create dashboards since they can be balanced agreeing to the necessities of the application proprietors with respect to the notices that must be issued to dodge challenges in these.

Cons:

Having to do a part of strolling to figure out the source of a issue, there are moreover charts that are greatly troublesome to get it at to begin with, they may well be a bit less difficult to study, and there ought to be an zone where you'll generate reports around the applications. that are watched inside Dynatrace. I don't just like the thought that labeling ought to be done at the specialist level rather than within the gui, I wish it was superior coordinates with other apparatuses, and I think it's a bit costly.

Idaly
Idaly
Project Manager in US
Verified LinkedIn User
Semiconductors, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Surveillance with great artificial intelligence, Davis is spectacular.

5.0 last year

Comments: It is an APM software of great value for us, since the monitoring is effective, it detects problems quickly, it is a software with good AI, it offers good analysis, we have improved the performance problems of the application, in this way we improve the user experience and we fix any problem we may have.

Pros:

I like that it has great advanced observability, it's a highly automated preventative software, Davis is a great bot, it's open API, it has a very intuitive interface, it gives us great monitoring of our network, the monitoring is constant and intuitive, which can detect problems long before they become a serious problem, with this software we improve the user experience in applications, it is a really intuitive product.

Cons:

Customer service is something that should be improved, since the response is not fast, when creating a ticket we do not receive a response on time or a great solution.