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Salon Tracker
What Is Salon Tracker?
Salon Tracker is an advanced salon management software system designed to enable tanning, hair, barber, spa and beauty salons to effectively manage bookings, retail, marketing and profits. Salon Tracker is an easy to use yet feature rich software programme making it a first class choice for industry professionals.
Who Uses Salon Tracker?
Salon Tracker Software is suitable for all of the salon and spa market. We cater for beauty, tanning, hair, spa and clinics by giving them a tailored programme to suit individual needs.
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Reviews of Salon Tracker
Outstanding
Comments:
Its secure, its safe.
You have full control of what staff do in the salon, reduces theft.
Pros:
The software is very simple and easy to usw, support available when requiered
Cons:
Theres nothing that i dislike about the software.
Alternatives Considered:
Love it so far!
Comments: Overall I've been so impressed with salon tracker. It's got everything ive needed to set up my tanning business. Im amazed everyday by how well it integrates with my tmax, card reader and much more. It's enabled us to provide a quick, seamless and professional customer experience. Being able to operate the whole studio from salon tracker really is great.
Pros:
Operating our sunbeds using Salon Tracker is super quick, easy, professional and seamless. Equally the thumbprint and card reader integrations are fantastic and make for seamless transactions. Customer support on hand and remote connect is great.
Cons:
I feel like this software has room for some improvement to be even better . Examples include:- clearer/larger user interfaces for easy info input. Sometimes it can look very overwhelming and complicated to less experienced members of staff.- integrations with our personal website so bookings could also be made on there and pulled through to the calender- feature where you can mark deposits as not yet paid(eg if a customer comes in with cash later) without having to cancel them off - sometimes some members of staff with customer support didnt seem to know what they're doing and when ive spoken to other people theyve been much more helpful and really great. Sometimes it feels like the person im speaking to isnt 100% familiar with how to do everything.
Excellent service for an excellent system
Comments: Our experience has been completely hassle free. No question is a stupid question and we never feel like an inconvenience when needing assistance.
Pros:
As a new salon owner, setting up a system to use was very daunting. [sensitive content hidden] has helped no end and explained things so clearly at any point we needed it. Sometimes even explaining the same thing over again when we had forgot how to do something. Salon Tracker makes the daily running of booking in clients, keeping records, stock take and much more, so much easier. It has everything you need in one syste.
Cons:
Only one thing is having to pay additionally to send sms to clients, It would be nice to have it included in the monthly price
Salon Tracker Response
3 weeks ago
Hi Shelley. Thank you so much for your lovely review. Here are at Salon Tracker we aim to make the everyday running of a salon as stress free as possible so were happy to know that this is the case for yourself. We look forward to continuing to work with you in the future! Thanks, Leah
The HideOut
Comments: It's ok. I have had multiple account managers and it's very limited support within office hours.
Pros:
The ability to see the columns for all staff on a daily, weekly or monthly view.
Cons:
The fact we have to pay add ons for SMS reminders and email marketing. The online booking system also needs finessing as it doesn't look finished.
Salon Tracker Response
3 weeks ago
Hi Gemma, Thannk you for your feedback. We are always trying to improve the system so getting feedback from our customers is always helpful. We are continuously doing updates to the online features to improve the functionality and appearance of the online system. In order to provide the best service possible, we don't allocate our customers set account managers, if you ever have any questions or queries the best thing to do is to contact our support team either on the support chat through your software or the website or giving us a call on 01133508232. Hope this helps! Leah
Amazing and helpful
Comments: I honestly love salon tracker and it has help my business grow so much and help me from day 1.
Pros:
It’s so easy to use, I can access all of my data including customers minutes and dates and time of when they have used our services which makes it super easy to fix mistakes and complaints.
Cons:
I wish salon tracker was more customisable such as having a section for discount codes and having an app for each salon to have personal to them.
Salon Tracker Response
3 weeks ago
Hi Alfie, Thank you for your review and kind words. We are glad to hear that you have had a positive experience both with the product and the service provided by the team here. We are always looking at improving and adding new features to the software so I will be sure to pass your suggestions onto the relevant team. Thanks, Leah
