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MatrixCare Home Health & Hospice

MatrixCare Home Health & Hospice

What Is MatrixCare Home Health & Hospice?

Designed by clinicians, MatrixCare’s EHR & analytics tools are used by 10,000+ home health organizations. As a leader in interoperability, MatrixCare is designed to grow with you—with integrations to hundreds of vendors & service providers across the care continuum. MatrixCare solutions work on iOS & Android, offering intuitive & efficient clinician interfaces that support compliance & streamline workflows—resulting in better care, increased patient & staff satisfaction, and financial success.

Who Uses MatrixCare Home Health & Hospice?

US home health and hospice organizations looking for a scalable EMR solution designed to maximize compliance, improve patient care, increase clinical & operational efficiencies, and improve billing.

MatrixCare Home Health & Hospice Software - MatrixCare Home Health & Hospice - Care Plan Suggestion
MatrixCare Home Health & Hospice Software - MatrixCare Home Health & Hospice - Internal OASIS scrubber at POCat
MatrixCare Home Health & Hospice Software - MatrixCare Home Health & Hospice - Scheduling Tasks by Exception
MatrixCare Home Health & Hospice Software - MatrixCare Home Health & Hospice - Patient Standardized Assessment
MatrixCare Home Health & Hospice Software - MatrixCare Home Health & Hospice - Clinician Schedule

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Reviews of MatrixCare Home Health & Hospice

Average score

Overall
4.2
Ease of Use
4.2
Customer Service
4.1
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Tiffany
Business Director, RN in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

*~ Amazing ~*

5.0 4 years ago

Comments: The benefits of this program are vast. The system streamlines everything into one platform without having to have multiple programs or browsers open to complete one task. Their customer service is superb! Highly recommend!

Pros:

This software is easy to use with guides that allow you helpful tips on how to complete the tasks at hand. If I ever get stuck, creating a help ticket or "case" is easy and takes just a few minutes. The turnaround from their help center staff is quick and amazing! I have always received an answer to my question and if the first help center employee didn't know, they kept my case open while they helped figure it out. The accessibility of this system is an amazing feature as well. The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly. The report function is AMAZING also! This feature allows you to customize reports and if needed, export to Microsoft Excel. The report feature also allows you to customize and save your report as your own. This is such a time-saving bonus! Their billing software is great also, allowing for daily billing to be completed with ease. Again, if I ever encounter a problem, the solution is just a few clicks away.

Cons:

This system did take a few weeks to get used to, but what system doesn't. This isn't really a drawback, just a learning curve. Hang in there.....it gets easier!

Pierce
Manager, IT in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Costly but fully featured and constanly developing

4.0 5 years ago

Comments: Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.

Pros:

-ease of use for field staff (iPad App) -lots of built in reports for getting data out of the system -easy to contact support and get resolutions -constantly updating and developing enhancements to the product -constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines -documentation is straight forward and easy to follow -order compliance features keep us compliant with orders when scheduling visits

Cons:

-takes lots of time and training to get used to -scheduling components lacking compared to old solution -expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs) - only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox. - lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.

Ryan
Lead in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

EHR works okay, but it's not perfect.

3.0 8 months ago

Comments: Generally their help desk staff are very helpful. Sometimes they too are limited at what can be done. It seems that at least most things that are not able to be fixed at the current moment, do end up on their future update list.It would be great, if Agencies were able to have more options and have better control of what we need to have or would like to be able to make mandatory or not. Or to be able to include different groups/types/selections of things to pick from.

Pros:

Syncing - it takes seconds to a minute to complete. Staff can sync their ipads as often as they want/need and information flows back and forth instantly. Software has it's own billing module within the same program. - You do not have to transfer files back and forth using a third party billing software. Chatting with Support - As long as they are available (they are not always available though).

Cons:

Clinical App vs Live Version - It is basically like having two different software systems. While they both contain the same info; certain things can only be done on the live version and certain things can only be done on the mobile app. - This is probably our biggest frustration. It make it harder to help out staff when they have issues because after implementation if you change your processes it's hard for office staff to stay up-to-date with new processes and updates that have happened . Charting/Scheduling/etc. - Some of the ways things need to be fixed or the only way they can be fixed is sometimes greatly time consuming. Customizable - The system is not as customizable as lead to believe. There are quite a few things that we are not able to change to customize for our agency. Speech to text - Doesn't really work for our staff. We ended up buying Bluetooth keyboards for the iPad to make charting a little easier. Admissions still take a long time.. It's not possible to be done in less then 6 hours.Medication list - importing and entering in meds is not as easy as it should be.

Janell
Director of Compliance in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

EMR that truly understands both Clinical Workflow and Billing and Administrative Needs!

5.0 3 years ago

Pros:

I love the fact that we can use it for all our Clinical, billing, and administrative needs. It is efficient and updated with the regulations to ensure we are compliant.

Cons:

We would like more ability to customize visit note templates and not have to use a copy and paste functionality into the Narrative section.

Jennifer
Quality Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Shortens visit documentation time, improved our days to RAP, great customer service

4.0 5 years ago

Comments: Very positive, our trainers and project manager were very knowledgeable, professional, and flexed to meet our needs. Can't say enough about the customer service there after -- support has been wonderful. Such a relief for us!

Pros:

Much more modern than our previous software -- user friendly for the clinicians, helps cut documentation time. Functions well, no down-time, and is very easy to Navigate. There are great reporting features and they are doing good preparations for PDGM. Their customer service is light-years ahead of our previous vendors -- very responsive. This is truly meant to be a point of care system -- so it means everyone has to stay current in their workflows. This has helped us decrease our days to RAP, improve order turn around time, and improved satisfaction among our field staff.

Cons:

The back-office training could have been better -- much of the training was received prior to go-live. Additional training and support after go-live to work through back-office workflows would have been helpful for us.