Who Uses This Software?

Case Master, Inc. provides complete systems that will meet the needs of Law firms in terms of case management software that will also allow for remote offices on one centralized database system.

Average Ratings

8 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 5 / 5
  • Features 5 / 5
  • Value for Money 5 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Windows
  • Training In Person
    Live Online
    Documentation
  • Support Business Hours

Vendor Details

  • Case Master
  • http://www.casemasterpro.com/
  • Founded 1998

About Case Master Pro

Law Firm Management and Debt Collection Software for Windows, providing complete systems that will meet the needs of Law firms in terms of case management software that will also allow for remote offices on one centralized database system. The Case Master Pro software is a fully featured Windows based program that is specifically tailored for complete case management and trust accounting.

Case Master Pro Features

  • Agency Management
  • Auto Dialer
  • Automated Notices
  • Callback Scheduling
  • Client Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Bureau Reporting
  • In-House Collections
  • Payment Plans
  • Transaction Management
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Client Portal
  • Conflict Management
  • Contract Management
  • Document Management
  • Email Management
  • Legal Case Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case Notes
  • Client Management
  • Conflict Management
  • Contract Management
  • Docket Management
  • Document Management
  • Email management
  • Expense Tracking
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Accrual Accounting
  • Activity Tracking
  • Asset Gain & Loss Reporting
  • Check Writing
  • Compliance Management
  • Cross Ledger Posting
  • Customer Statements
  • Fee Calculation & Posting
  • Receipt Management
  • Tax Management

Case Master Pro Most Helpful Reviews

BEST I HAVE USED, HANDS DOWN.

Reviewed on 23/9/2016
L. eowyn P.
Administrative Director
Law Practice, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have worked in the legal field for 16 years and spent 8 of them using one version or another of CMP. Each version gets better. I have also used Legal Files, TimeSlips and PCLaw. All are trash compared to CMP. The only reason I could see giving a good review to any of them is because the person doesn't know what they're missing. They are missing a lot. CMP is the best overall full coverage case management program. To choose the best feature would be difficult. Versatility with respect to different areas of law is key and they covered it. On the rare occasion that we wished that the program had an additional feature, they made it happen, just like that. Trust Accounting, Custom Reporting, Case Life Tracking, Tickler System, At-A-Glance Main Screen, Party/Contact Tracking/Integration, Imaging, Online Service Capabilities, Document Merging...I could go on, but they are all the best I have ever seen. Easy to learn is an understatement. I was able to gain detailed knowledge of program function with very little training in less than 6 months. Tech support is personal and helpful, but are seldom needed. I have been with my current firm for barely a year and I am already pushing for the switch.

Pros: Excellent Trust Accounting Custom Reporting, Case Life Tracking, Tickler System, At-A-Glance Main Screen, Party/Contact Tracking/Integration, Imaging, Online Service Capabilities, Document Merging, Easy to learn...I could go on.

Cons: That my new firm doesn't have it yet.

Excellent!

Reviewed on 10/4/2018
Lauren D.
Attorney
Law Practice, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: This software is easy to use without sacrificing capabilities, and the customer support is phenomenal. When I moved over to our firm's collections division a little over a year ago, I knew nothing about Casemaster - which is the software that our collections division has used for years. Within a matter of a few short weeks, I was using Casemaster consistently on a daily basis without issue. It is excellent for use in the collections industry, and our firm also uses this software for other purposes as well. Customer support is phenomenal - they always answer any questions we have in a timely manner, and are eager to help and provide suggestions and feedback. Highly recommend!

Cons: A user's manual would be beneficial for reference - but all questions or issues are always thoroughly addressed in a timely manner.

Case Master Pro? Most Definitely!

Reviewed on 7/10/2016
Stacy K.
Accounting
Law Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've worked in the legal field for almost nine years and have been using Case Master Pro for the past six years. This software has been a blessing to our firm. Case Master Pro has numerous case management abilities and has made our job SO much more efficient and better in many ways. Technical support is a phone call or email away, with quick response time. They are personal and extremely helpful with excellent knowledge of the system. They are also quick to adjust features to fit our firms need. I highly recommend Case Master Pro, you will not regret choosing this software. Thank you Case Master Pro for being so awesome!

Pros: Besides offering every thing needed to run more efficiently, the ability to customize software to meet specific needs of the firm and amazing customer service.

Cons: Wish we would've found out about this software sooner!

Affordable collections software with excellent customer support

Reviewed on 14/8/2019
Kakie G.
Bookkeeper
Legal Services, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Case Master Pro is currently working with us on updating our customer/client portal. Our customers and clients can upload documents and files, place accounts with our office, and pay bills through the portals which is a huge timesaver for us! The customer support we receive is excellent!

Pros: The people at Case Master Pro have always been very responsive in working with us. They have helped us customize the software to meet our needs; and they're always available for questions and tips on how best to use the software.

Cons: Lack of automated functions to sync with our bank.

Case Master Pro Customer / User testimonial

Reviewed on 22/9/2016
Deborah P.
Collection Manager
Law Practice, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Case Master Pro software provides a seamless ability to maintain and document a portfolio for multiple users. The platform is extremely user friendly compared to other programs in the collection industry. The software is not limited to collection portfolios and can handle a variety of purposes. Our firm has enjoyed a long term relationship with Case Master Pro. Additionally, customer support has always been rapid and efficient. We look forward to many years to come.

Pros: Ease of use

Cons: All issues are addressed when a limitation comes to attention.

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