Fleet Complete

Usage

Comments: Customer Support is great.

Pros:

Very good reliability. Email reminders are great!!!

Cons:

The mobile app was more user-friendly. Able to do everything on the mobile app. I wish when you plug the unit in the OBD2 scanner it pulled everything from the truck. No reason we should have to type vin, odometer, and what type of vehicle it is,

Excellent and Invaluable Tool

Comments: Fleet Complete has been a great with aiding our company in dispatching our fleet efficiently and effectively while also allowing our staff to give accurate ETA's to our customers.

Pros:

Ease of use is easily where Fleet Complete excels. All functions are easy to find and access.

Cons:

When we first started using Fleet Complete there were regular service outages that were frustrating. Luckily, those outages are now few and far between.

Horrible Customer service

Comments: Its been horrible-I wouldn't tell my worst enemy to do business with them.

Pros:

GPS info was accurate and timely .That's about it otherwise they are horrible

Cons:

been trying to cancel for 6 months and they will not cancel. They say you have to talk to a retention team specialist before you can cancel but they never answer emails or phone calls.

Product Review

Comments: Overall experience is great.

Pros:

Very user friendly after initial setup, lots of tabs and customizable options for assets and recourses.

Cons:

Bread crumbs is a great option for checking on time frame of delivery and what not but the GPS needs work because there are whole sections missing from the recorded trip.

Great GPS Service

Comments: I am able to see our fleet at anytime and we are more accurately tracking.

Pros:

Very reliable/accurate GPS location. The "breadcrumb" feature is pretty awesome.

Cons:

Some of the reporting software is not as simple as I thought

Don't waste your time or money

Comments: Worst experience ever! if this is how the treat a new customer, i can just imagine how they treat the existing customers - Run and run fast - do not go with this company.

Pros:

Nothing - never got to use it because they never processed our order in a timely fashion to be here when we on the date we discussed to have them installed.

Cons:

The customer service, sales department, billing department are beyond awful.. None of them know what the other is doing... They will sell you a product, talk a great game but don't follow up to make sure it gets done... placed order on 16th, paid the shipping on the 18th... by the 24th - haven't heard anything so i call them to find out when the units would be shipped, their reply.,. hummm i don't see the order yet. Let me check with my supervisor and call you back - never got a call back. Her answer - well i didn't have any answers for you - so you just ignore me, !!! Never processed my payment until 24th and by the 25th still couldn't tell me when the units were going to be shipped out - so i cancelled the entire agreement and went with a different company. completely dropping the ball and blaming the other departments. Don't waste your time or money - pick another company

Exactly what I needed

Comments: in the 3 months I have had access to fleet complete and its trackers I have been impressed with the overall reliability and effectiveness of the program. I am able to log my drivers performance as well as receive alerts as to win each vehicle is in need of an oil change.

Pros:

The program allows me to track my fleet with ease

Cons:

I have not encountered anything i dislike about the program

fleet complete

Comments: Fleet complete works for what it used for .

Pros:

company vehicle tracking was very useful

Cons:

sometimes it was hard to use the program

Buyer beware

Comments: Fleet Complete sent me the wrong cables for a week straight. Shipment after shipment the same WRONG cables. I knew at that point I had a problem and was not with the correct company.

Pros:

I didn't like anything about Fleet Incomplete or bigroad. The worst customer service in the industry, they do not answer their phone. They sent me the wrong cable for my eld for a week straight, they don't know THEIR OWN PRODUCTS. Incompetence at it's finest. I would not recommend this company to my worst enemy.

Cons:

Zero customer support, zero tech support, they do not answer the phone. They do not respond to emails in a timely manner. They don't know their own products. Buyer beware.

Do not use if you need live tracking!

Comments: Occasional vehicle tracking. But I needed LIVE vehicle tracking.

Pros:

Nice interface on PC, Plotting Points on the map is nice. Geofencing if you need it. Poor customer service and locked in contracts.

Cons:

First, the delivery was delayed by about 1.5 months, then the equipment we received required professional installation, it was not plug and play. The interface was lovely, unless you are using a phone app or a macbook. It only works with the nice interface on a PC. The vehicle diagnostics is not available. We cannot get live vehicle tracking.

Safety Manager

Comments: Fleet Complete is an excellent company to work with. There fleet complete system is up and growing. They are willing to work thru any and all issues that come up. They will place a team on the issues and even a follow up from the [sensitive content hidden] of the company is heart warming and makes the customer feel great like part of the family. Thank you Fleet Complete for keeping my company fleet safe on the road and look forward to continue the relationship.

Pros:

see overall experience and working directly with the [sensitive content hidden] of the company

Cons:

I do not have any at this time and we are working thru questions

Worth Every Penny, Every Day

Comments: Real time tracking, with the addition of Big Road all in the same system to access and monitor makes my life so much easier! With tracking in all vehicles, we had been able to use the tracking of not only location but asset speeds to help in an insurance claim that saved us serious money! Furthermore, the ability to track from mobile devices makes juggling loads and communication with customers a great resource!
The customer support has always been professional with us and very timely in their replies, but also our representative has been so engaging and touching base to make sure everything is going well!

Pros:

It is simple and fast to use on my computer! I love being able to generate data for my IFTA reports each quarter and Fleet Complete breaks it down to a simple process that gives me an abundance of data I need!

Cons:

I think the only thing would be from our mechanical side, of being able to install the trackers inside our garage and not outside in inclement weather. In order to register a connection we need an unobstructed signal from the satellite and being the garage gives a hindrance to it! But all in all, if that is OUR only take back from a system that offers so much to us that is valuable, we would be stupid to go elsewhere!

Quick to sell you on no help to fix it

Comments: My whole personal experience with big road has been terrible from day one. every other day devices malfunction.

Pros:

I guess the asset sensors, but who knows how accurate those thing are. Considering all the other problems I could care less about that Feature

Cons:

Dash cameras seem to catch everything except crashes. 3 different incidents have happened to our drivers and not one was caught on camera. Good luck trying to get the footage from tech support. More than likely you will hear it has been escalated to tier 2 tech support where you will never hear about it again. By the way no one in tier 2 tech support will talk to you.

I had a defective Device; Tech Support took me in circles for 5 months with no replacement device .

Comments: Sadly, one of the devices did not work starting November 16, 2021 and after 3 separate technical support cases being opened over a 5 month period to fix the device they repeatedly did nothing and never updated me on the progress even though they said they would email me, call me back, they said they would "escalate the case to the next level to review if the device needs to be replaced., and they said they would speak to their supervisor about fixing the issue.

Pros:

I liked the selling point of the app where I can track my trucks delivering product to clients.

Cons:

The FT1 device does not work well. one of the device stropped working and I could not get technical support that fixed the issue. They kept saying they were escalating the case to the next level to see if I need a replacement but nothing would come of it(I would wait one month).

Bait and Switch - Absolutely Worst Ever

Comments: Where do I start... Poor customer service; false advertising; low quality; slow response times (sometime never); lack of competence; and, very inept in business operations.

Pros:

Still trying to find a silver lining in the product.

Cons:

When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.

Horrible Customer Service

Comments: Worst customer service I have encountered. After 2 months of attempting to address a unit not working, I requested an early cancellation. It has been 1 1/2 years and can never get them to respond. Promised over the phone (after extensive wait times just to reach someone) that someone would call me and they never do. finally contacted AT&T (that is who the billing is through) and got them to cancel. Still working on being refunded for all the fees paid for a product that didn't work. THERE ARE MUCH BETTER ALTERNATIVES - THIS IS NOT A GOOD COMPANY TO WORK WITH.

Pros:

It was fairly easy to install and use - when it actually was working

Cons:

Service is inconsistent with severe lags at times. I would have times it showed a vehicle at locations 10 miles apart at the same time. Hardware was unreliable and no customer service. I had a unit not working for 2 years.

Thoroughly disappointed with the support as well as the inability to correct overcharges!

Comments: Working with Fleet Complete through AT&T has been a nightmare! I have a minimum of 30 hours in trying to correct billing issues. The only competent team member who was willing to resolve issues is no longer with the company. My emails go ignored, I lose account access regularly and I have been overbilled by $600. AT&T can't do anything without speaking to Fleet Complete and visa versa. The product is decent albeit basic and outdated but for our needs it works. The account and product support is horrendous and in all honesty is teetering on the edge of fraud.

Pros:

It meets the bare minimum needs for tracking and reporting but that's about it.

Cons:

Basic account features with no customization for account access. They are quick to complete a sale but then have no concerns about delivering the product they have promised. The units regularly do not capture the drives in their entirety.

Terrible product and customer service

Comments: The software is slow, really only works for one vehicle. We have been having a specific problem with the software since June and it is still not resolved despite having opened a ticket with them several problems. They seem sincere about solving the problem and then eventually forget about it. Thus begins the process of calling them again and trying to again to get it resolved. will be asking for a refund for the time we have had this problem. Maybe this review will get someone's attention that can actually push some buttons and get this issue fixed.

Pros:

Nothing worked well

Cons:

They cannot solve a problem that we have had since June at least. I have to keep calling them and re-opening the ticket. For some reason, they think that after I notify them of a problem and enough time has passed they feel they can give up and close the ticket. Only works for one vehicle. Cannot schedule multiple vehicles separately. Software is slow

PARTS FLEET TRACKING

Comments: CUSTOMERS ARE GETTING QUICKER ANSWERS TO WHERE THEIR PARTS ARE, THEREFORE, IMPROVING OUR CUSTOMER SATISFACTION.

Pros:

THIS IS A GREAT TOOL. I LIKE THE EASE OF USING THIS TO TRACK DRIVERS. THIS TOOL ALLOWS US TO BETTER SERVICE OUR CUSTOMERS AND CUTS DOWN ON WAIT TIME FOR CUSTOMER TO FIND OUT WHERE THEIR PARTS ARE.

Cons:

DOESN'T UPDATE AS QUICKLY AS I WOULD LIKE.

Essential tool for our everyday business

Comments: - fleetcomplete has increased our overall efficiency
- we rely on fleetcomplete for our overall driver safety and work alone policy

Pros:

Knowing where my trucks are at all times

Cons:

The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.

A lot of Bells and Whistles

Comments: It was ok. The app seemed to be making strides. We were committed to Chromebooks and this required a PC. If it's web-based, it would be much better.

Pros:

This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.

Cons:

At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.

Great way to track and monitor your fleet

Pros:

PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...

Cons:

A little finicky on the web based app. Not super easy to navigate to certain functions

Daily Fleet Complete

Pros:

That I am able to track my technicians at all times. I love the breadcrumb feature.

Cons:

That at times it takes longer to update than I would like.

Fleet Complete

Pros:

The ability to track physical location and maintenance items for vehicles is crucial for our motor pool operation. Not only does it help with the day to day operations, it helps preserve our vehicles long term.

Cons:

I do wish that the automated reports could point out items such as low tire pressure, low DEF, etc.

A Big Mistake

Comments: Unfortunately, my experience has been horrible. The customer service people have been great but in 6 months I do not have any solutions to my problems.

Pros:

If everything worked this software would be excellent. Very competitive pricing.

Cons:

The software does not track your assets in real time, often taking hours to update, if information updates at all. Many units stop working for no reason. Odometers are progressively off. They are in the middle of transitioning from as desktop to a web-based platform and they do not work well together. My first invoice was 293 pages long. Units work off AT&T and the signal is poor in Midwest.