15 years helping Irish businesses
choose better software
RetailEdge
What Is RetailEdge?
Affordable and robust Point of Sale and Inventory Management software developed by retailers and serving small to medium sized businesses since 1996. From single-store start ups to 20+ locations, we grow with you and provide integrated POS solutions that let you manage your customers, inventory, sales, and other crucial functions of a retail business. Available starting at $495 with NO monthly costs. Sync your inventory and prices with multiple e-commerce stores.
Who Uses RetailEdge?
Small to mid-sized retailers and businesses that have point of sale and inventory management needs.
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Reviews of RetailEdge
We have been using RE since 2007 and have been very happy overall.
Comments: It's an effective way for us to manage our inventory and reports with out a high cost. I do wish there were a userface update to be more "modern" and the ability to look up customers who haven't been here since, say, 2015. More in depth reporting can be beneficial as well.
Pros:
The affordability is nice, compared to others that I've shopped around for. We purchased our setup in 2007 and we have since added to it, and have a total of three key FOB's (2 machines, 1 backup) for our business. I can operate the system in my sleep because I'm familiar w/ it, which makes it very hard to consider changing to another system. After digging into the features I was looking for, I found that with a modest purchase, RE can do everything that I want and need it to do.
Cons:
I have asked for some features over the years that seem simple and would be useful for the wide variety of customers as well. However, I think my biggest dislike is the inability to get a beep when a negative item is scanned and we're not looking at the screen. Example: We sell canned cat foods, and often times, we sell 24-72 of them at a time. Most of these cans have to be scanned at least once. Errors happen, and if our inventory is off or the items have arrived before being put in, there will be a negative. If you aren't looking at the screen, you'll simply not see the "are you sure" notification, which another scan of a can hits "ok" We have trained ourself for the most part, but it would still be nice to have an alert.
Alternatives Considered:
Perfect for businesses big or small
Comments: Super easy to use and worth every cent.
Pros:
Retail Edge is easy to use and support in on the system in the Help tab.A help tab that actually answers your questions and videos to make it easy to understand.
Cons:
I have no complaints, Retail Edge works perfect in all areas of the business.InventorySales ReportsPOSSo many options for sales.
Customer service with [sensitive content hidden]
Comments: We have been with you for 11 year so we are obviously happy.
Pros:
[sensitive content hidden] was incredibly helpful. Very patient and knowledgeable. We RARELY use our Gold service but when we do it is CRITICAL to us. So thank you for supporting us.
Cons:
In the past some of the support staff has assumed that we have no clue about anything. We may not be software engineers but at least we know our business. This has not been a problem in years, so apparently you fixed the problem.
High Meadow Business Solutions Response
last month
Stephen, Thank you so much for your honest review. We love to hear our customer's support experiences (good and not good). We will pass along the kind words. We hope to have you for the next 11 years! -Kayla
retail edge!
Comments: using it for over two years and I regret buying 52 times a year. gold member , waist of money, I wish they would listen to their costumers business needs when they do an update.
Pros:
nothing at all , this is a waist of TIME and money.
Cons:
I just have cons time consuming , even when utilize excel to reduce time editing, adding and editing inventory, this is not for a small business ,on the other hand absolutely horrible for large business with large inventory if you have a small inventory business i.e. less than 500 items, this software is okay !!!
High Meadow Business Solutions Response
2 years ago
Jonathon, Thank you for letting us know about this. Your feedback helps us do better. We are sorry you had a frustrating experience. We understand the Gold Support plan may not be the right fit for everyone, so we removed you from the it and refunded you for the month of January. We have reached out to you several times to set up a one-on-one remote training session with one of our sales staff. Please email us at [email protected] or give us a call. We hope to resolve these issues with you and meet your expectations. -RetailEdge
Alternatives Considered:
Good software for retail sales
Pros:
what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you.
Cons:
I find this software a bit complicated to use although it works well, I would have liked something very simple.
High Meadow Business Solutions Response
3 months ago
Hi there, Thank you for the review! We do understand RetailEdge has a bit of a learning curve. Like most softwares, it takes some time to get used to a new work flow. That is why we give all new customers one hour of free training to use to their areas of interest in the program. We thank you for your feedback and look forward to continuing to serve your business' needs.
