15 years helping Irish businesses
choose better software

What Is BestNotes?

BestNotes is a cloud based EHR and CRM purpose built for behavioral and addiction treatment. Special focus on compliance documentation, marketing/admissions and outcome measures. Billing, fully customizable notes, scheduling, telehealth, e-prescribe, e-MAR, lab results, patient portal, HR, appointment reminders, administrative tools and more included! For over 20 years, users have enjoyed no upfront fees, month-to-month contract, unlimited training and support, for one low monthly price.

Who Uses BestNotes?

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional

Not sure about BestNotes? Compare with a popular alternative

BestNotes

BestNotes

4.5 (95)
US$55.00
month
Free version
Free trial
65
8
4.3 (95)
4.5 (95)
4.7 (95)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$12.50
month
Free version
Free trial
36
2
4.6 (104)
4.5 (104)
4.5 (104)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to BestNotes

TopNotepad
Top rated features
Billing & Invoicing
Invoice Creation
Online Invoicing
Tebra
Top rated features
Appointment Scheduling
HIPAA Compliant
Patient Records Management
Kipu
Top rated features
EMR/EHR
For Mental/Behavioral Health
HIPAA Compliant
ClinicTracker
Top rated features
Appointment Scheduling
For Mental/Behavioral Health
Scheduling
AdvancedMD for Mental Health
Top rated features
Appointment Scheduling
For Mental/Behavioral Health
Medical Billing
ZenCharts
Top rated features
E-Prescribing
EMR/EHR
Initial Assessments
ICANotes
Top rated features
Confirmation/Reminders
For Mental/Behavioral Health
HIPAA Compliant
SimplePractice
Top rated features
Appointment Management
Appointment Scheduling
HIPAA Compliant
Alleva
Top rated features
Charting
Document Management
HIPAA Compliant

Reviews of BestNotes

Average score

Overall
4.5
Ease of Use
4.3
Customer Service
4.7
Features
4.3
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
58%
4
33%
3
7%
2
2%
Clarissa
Psychiatric Nurse Practitioner in US
Hospital & Health Care, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Exceptional Orientation Experience

5.0 2 years ago

Comments: I am able to move quickly through a note while I am with a patient with very little effort and this allows me to focus more on the content of the appointment, and less on charting. My patients are navigating the patient portal with ease, and I love the way their answers to questions during registration auto-populate into the note! The combination of comprehensive content, and the feature of integrating DSM-V criteria into my diagnosis, makes my note look amazing!

Pros:

I find BestNotes very easy to use, and it makes both common and clinical sense when you navigate the system. I have used six different EHRs while working various Locums Tenens jobs, and they are often complex to learn without added benefit for use. For my Private Practice, I evaluated several EHRs that ranged from moderate to expensively priced and there were pros/cons to all of them. One of the most annoying issues I ran into when considering software was that there were often "training packages" to purchase that dictated how many hours of orientation and training you could have. I was told by a friend that uses BestNotes for Psychiatry and Addictions Treatment to look into BestNotes as she thought it was the easiest EHR she had ever used (she works for a large Hospital system and has her own practice). I looked into BestNotes and was very impressed with what it has to offer, and at a very affordable price. What really impressed me about BN was the excellent Customer Service from the first contact, to completing my orientation for implementation. I was given unlimited hours to learn the system at no additional cost. I had an amazing trainer "[SENSITIVE CONTENT]" who was knowledgeable, patient, and accommodated my busy schedule for weeks! In addition, not only did [SENSITIVE CONTENT] assist me with customizing auto-notes and templates, she actually taught me how to make changes for myself so that I can make improvements/adjustments independently. I can't say enough about the experience!

Cons:

I think that there are always improvements that every EHR can make, however BestNotes is a robust and easy to use system. I appreciated their openness to hear input about how they could make changes, and their eagerness to let me know what changes are already in the works! More focus on the billing/clearinghouse integration would be beneficial, however this appears to be coming in the future.

BestNotes Response

2 years ago

Thank you for your positive feedback. We're glad to know that you have been enjoying BestNotes and find it easy to use. We work closely with our users and regulators to make sure that our software is compliant with the highest standards in the behavioral health and addiction treatment industries. Additionally, we include unlimited training and support in every license agreement and keep our prices low, so that you can be confident using our software!

Kelly
Therapist/Owner in US
Mental Health Care, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Amazing customer service!

5.0 2 years ago

Comments: My experience with customer services, specifically [SENSITIVE CONTENT], has been wonderful. I appreciate her knowledge of the product, patience with instructing users, problem-solving when something comes up, and follow through.

Pros:

BestNotes was introduced to me at a previous employer and I loved the customer support, ability to customize for my business, and user-friendly interface. This has continued to be true in my business. BestNotes' dedication to onboarding with technical support has been integral to my positive experience with the platform. Having a portal I can send to clients is indispensible to my largely telehealth practice. DSM5, an optional feature, is helpful.

Cons:

Customizing existing files for intake was somewhat difficult. For example, on intake, I would prefer that some items be required to be filled in by clients before moving on to the next item. Clients continue to have difficulty finding things on the portal.

BestNotes Response

2 years ago

Thank you, Kelly for your kind words! We're so happy to hear that you've been happy with our features and customer support. We want to make sure that everyone who uses our product is getting the best possible experience, so our team works closely with users and regulators to avoid unnecessary actions. We also provide unlimited training and support, so if there are any problems with using our product, we are available to help. Thank you for using BestNotes and have a great day!

Michelle
CEP in US
Mental Health Care, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

You Get What You Pay For

3.0 5 years ago

Comments: I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros:

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons:

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

BestNotes Response

5 years ago

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about! Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

Mary
Billing Company Owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Finally! Software and Customer Service like no other!

5.0 2 years ago

Comments: The customer service has been incredible. In my years in billing, there are no emergencies. So, even though I expect an average 24 hour response to my calls (experience with other software vendors) so far, I've had someone answer the calls and get my questions answered. Furthermore, what software out there allows you to see what changes you need to do live? NONE! They show you what you are doing and explain why. That allows you, the consumer, to ensure you know why you made changes in the first place. Other software vendors just give you videos and you are on your way right? Well, here comes BEST NOTES exceeding all my expectations with real live people, in the USA!!!!! that show they have a true passion for their product and it shows. On week two of implementation, I was already sending claims and receiving ERAS through the EZ Claim software! You can't beat that. And I was able to move one client over all by myself, with two therapists! (of course, BEST NOTES was there as part of my team.)

Pros:

What I love the most about the software is that it does not think for you nor does it second guess your intentions. It is so frustrating to work with software that is not allowing you to tell it what to do. With this program, you are in control. Don't get me wrong, it will tell you when something is not set up right. But the beauty that results from all your hard work shows off in compliance. When all is said and done, you are left with a beautiful software that is compliant in every way. That is worth everything to a practice. The pairing up with the billing software was a breeze. Populating the tables for my therapists was easy and well worth the work it took, although minimal, because they made it so easy to function. The scheduling is super easy. As a full service billing company, we offer the capabilities of scheduling, checking eligibility, populating the demographics and insurance information as well as collecting payment information for our clients. We also send out the screenings and patient application for the portal. Our clients only need to worry about seeing their clients without needing to worry about anything else. This ensures that all claims have a better chance of getting paid; not denied for front end edits as well as providing our client the opportunity of separating themselves from the billing side of things with their own patients. This produces a great visit every time and that is what we aim for. It's no different than what BEST NOTES has done for us.

Cons:

We were up and running in the first week alone. Being in the billing and administrative business for so long, you learn a few things here and there about switching your vendors that make it super easy and efficient moving over from one side to the other. However, with the TEAM EFFORT from BEST NOTES, we were able to go through basic training to get the practices up and running in the first week. So far, everything makes perfect sense. I have not found anything I don't like. I truly don't expect to either.

James
IT Support in US
Mental Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent CRM

4.0 5 years ago

Comments: Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros:

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Cons:

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.