What Is BestNotes?

BestNotes is a cloud based EHR and CRM purpose built for behavioral and addiction treatment. Special focus on compliance documentation, marketing/admissions and outcome measures. Billing, fully customizable notes, scheduling, telehealth, e-prescribe, e-MAR, lab results, patient portal, HR, appointment reminders, administrative tools and more included! For over 20 years, users have enjoyed no upfront fees, month-to-month contract, unlimited training and support, for one low monthly price.

Who Uses BestNotes?

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional

Where can BestNotes be deployed?

Cloud-based
On-premise

About the vendor

  • BestNotes
  • Located in Twin Falls, US
  • Founded in 2003

BestNotes support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

United States

Languages

English

About the vendor

  • BestNotes
  • Located in Twin Falls, US
  • Founded in 2003

BestNotes support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

United States

Languages

English

BestNotes videos and images

View 1 more

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BestNotes

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Features of BestNotes

  • Appointment Management
  • Appointment Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Coding Assistance
  • Compliance Tracking
  • Confirmation/Reminders
  • Decision Support Systems
  • Document Management
  • E-Prescribing
  • EMR/EHR
  • For Mental/Behavioral Health Practices
  • HIPAA Compliant
  • Initial Assessments
  • Medical Billing
  • ONC-ATCB Certified
  • Order Entry
  • Patient Records Management
  • Reminders
  • Scheduling
  • Self Service Portal
  • Treatment Planning

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Reviews of BestNotes

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.6
Features
4.3
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
56%
4
35%
3
7%
2
2%
Allison
Intake Coordinator/Human Resources in US
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Amazing EMAR System

5.0 2 weeks ago New

Comments: It has been a positive experience, it's extremely easy to use and I would recommend this to other facilites in a heartbeat.

Pros:

I love how easy it is to access and print out records. It's simple for me to pull records with the click of a button. I like also how we can keep HR files in bestnotes as well as clients. The "tagging" system makes it easier to find people under certain tags.

Cons:

Unable to think of something that I do not like.

Clarissa
Psychiatric Nurse Practitioner in US
Hospital & Health Care, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Exceptional Orientation Experience

5.0 5 months ago

Comments: I am able to move quickly through a note while I am with a patient with very little effort and this allows me to focus more on the content of the appointment, and less on charting. My patients are navigating the patient portal with ease, and I love the way their answers to questions during registration auto-populate into the note! The combination of comprehensive content, and the feature of integrating DSM-V criteria into my diagnosis, makes my note look amazing!

Pros:

I find BestNotes very easy to use, and it makes both common and clinical sense when you navigate the system. I have used six different EHRs while working various Locums Tenens jobs, and they are often complex to learn without added benefit for use. For my Private Practice, I evaluated several EHRs that ranged from moderate to expensively priced and there were pros/cons to all of them. One of the most annoying issues I ran into when considering software was that there were often "training packages" to purchase that dictated how many hours of orientation and training you could have. I was told by a friend that uses BestNotes for Psychiatry and Addictions Treatment to look into BestNotes as she thought it was the easiest EHR she had ever used (she works for a large Hospital system and has her own practice). I looked into BestNotes and was very impressed with what it has to offer, and at a very affordable price. What really impressed me about BN was the excellent Customer Service from the first contact, to completing my orientation for implementation. I was given unlimited hours to learn the system at no additional cost. I had an amazing trainer "[SENSITIVE CONTENT]" who was knowledgeable, patient, and accommodated my busy schedule for weeks! In addition, not only did [SENSITIVE CONTENT] assist me with customizing auto-notes and templates, she actually taught me how to make changes for myself so that I can make improvements/adjustments independently. I can't say enough about the experience!

Cons:

I think that there are always improvements that every EHR can make, however BestNotes is a robust and easy to use system. I appreciated their openness to hear input about how they could make changes, and their eagerness to let me know what changes are already in the works! More focus on the billing/clearinghouse integration would be beneficial, however this appears to be coming in the future.

Michelle
CEP in US
Mental Health Care, 2-10 Employees
Used the Software for: 1-5 months
Reviewer Source

You Get What You Pay For

3.0 3 years ago

Comments: I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros:

The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons:

As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

BestNotes Response

3 years ago

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about! Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

Micah
CFO/COO in US
Hospital & Health Care, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Great for small practices.

4.0 2 months ago New

Comments: BestNotes has been partners with us from the beginning, they help create the EMR we needed to be successful .

Pros:

I like the accessibility of their support team, and willingness to provide training and support. They are reasonably priced and are also able to customize much of the clinical record

Cons:

They do not provide compliance oversight, and are not up to date on your states regulatory requirements or provide that level of service the way that many other medical records do.

BestNotes Response

last month

Hi Micah! Thanks for your review. For some reason, your team is not utilizing our documentation that keeps you compliant. I would love to help fix this. In short, we have our own clinical team as well as an outside clinical advisory board. Our goal is to give customers out-of-the-box clinical documentation (for both addiction and general behavioral health) that adheres to common Medicaid/Medicare standards we see throughout the country as well as CARF and Joint Commission standards. The best part is that we keep this updated for you over time! There are no extra fees for this service, and you can implement it today. To learn more, please visit https://help.bestnotes.com/support/solutions/articles/11000070735-addiction-treatment-profile-atp- I would love to schedule a meeting with your clinical team and our clinical director to review your needs and show you how our documentation can take the worry out of compliance. Please email [email protected] at your convenience.

Verified Reviewer
IT Director in US
Verified LinkedIn User
Mental Health Care, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

BestNotes Fits our Practice Well

4.0 2 years ago

Pros:

BestNotes has the functionality to support a practice with multiple different departments and offerings. We offer outpatient and residential substance abuse services as well as medical and mental health services. Finding an EHR that would compliment our service offerings was difficult, but BestNotes is doing a great job.

Cons:

When initially setting up and getting familiar with the EHR you receive top tier support, after the initial period, however, support is not as responsive. BestNotes also isn't quite as polished as some competitors, but what they lack in visual design, they make up for in the customization and flexibility.