BestNotes

Who Uses BestNotes?

Behavioral Health Organization Drug Treatment including: detox, residential, intensive outpatient and after care. Therapeutic Boarding Schools Psychiatrist Mental Health Professional

What Is BestNotes?

BestNotes is a cloud based, HIPAA compliant EHR and CRM. Enjoy practice management from A to Z with a special focus on marketing/admissions and outcome measures. Billing, fully customizable documentation, scheduling, telehealth, e-prescribe, e-MAR, credit card processing, lab results, patient portal, human resource management, administrative tools and so much more! Try BestNotes today with no upfront fees, month-to-month contract, unlimited training and support for one low monthly price.

BestNotes Details

BestNotes

http://www.bestnotes.com

Founded 2003

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Starting price

US$50.00/month
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US$39.00/month
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Free Version

Free Version No
Free Version No
Free Version Yes
Free Version No

Free Trial

Free Trial Yes
Free Trial No
Free Trial Yes
Free Trial Yes

BestNotes deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

BestNotes Features

  • API
  • Activity Dashboard
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Coding Assistance
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Decision Support Systems
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • Electronic Payments
  • Forms Management
  • HIPAA Compliant
  • Handwriting Recognition
  • Historical Reporting
  • Insurance Eligibility Verification
  • Inventory Management
  • Invoice Management
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Multi-Location
  • ONC-ATCB Certified
  • Order Entry
  • Records Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Template Management
  • Voice Recognition
  • Workflow Management

View full list of Electronic Medical Records Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Audience Targeting
  • Automated Scheduling
  • Calendar Management
  • Campaign Management
  • Charting
  • Chat/Messaging
  • Client Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forecasting
  • Forms Management
  • HIPAA Compliant
  • Lead Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Patient Communications
  • Patient Management
  • Physician Management
  • Pipeline Management
  • Predictive Analytics
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Self Service Portal
  • Social Media Integration
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management

View full list of Healthcare CRM Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management
  • Client Portal
  • Credit Card Processing
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Email Invitations & Reminders
  • Employee Management
  • Event Scheduling
  • Facility Scheduling
  • Faculty/Staff Management
  • HIPAA Compliant
  • Invoice Management
  • Live Chat
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records Management
  • Physician Management
  • Real Time Reporting
  • Records Management
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Task Scheduling
  • Third Party Integrations
  • Workflow Management

View full list of Medical Scheduling Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • HIPAA Compliant
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Medical Billing
  • Multi-Location
  • Multi-Provider Practice
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • Scheduling
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Treatment Planning
  • Workflow Management

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BestNotes Reviews

Read all reviews

Overall rating

4.3/5

Average score

Ease of Use 4.2
Customer Service 4.6
Features 4.1
Value for Money 4.4

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Write a Review!
Sheri N.
Vice President and Therapist
Mental Health Care, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/11/2019

"Best Customer Service and Easy to Use"

Comments: The calendar feature for all of our therapists to coordinate has been extremely helpful. The group notes are automatically placed in the client file and has saved countless hours.

Pros: After trying several EHR free trial offers, BestNotes provided the best price for my smaller business and was the most responsive in following-up in a timely and professional manner. An important feature is how customizable and flexible the software is, any form that we use is able to be incorporated into the system. The most impressive feature is the customer service. I felt overwhelmed and anxious about switching systems but [SENSITIVE CONTENT HIDDEN] were extremely patient and explained every aspect that I needed, I never feel rushed or minimized. The software has features that organize our client files more throughly and efficiently.

Cons: I appreciate that BestNotes creates billing and invoices I wish I could submit claims through BestNotes.

  • Reviewer Source 
  • Reviewed on 21/11/2019
James Y.
IT Support
Mental Health Care, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 30/9/2019

"Excellent CRM"

Comments: Overall our experience with BestNotes has been great. Their support staff is really on top of things. We are very much looking forward to what BestNotes Fresh has to bring.

Pros: I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Cons: Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

  • Reviewer Source 
  • Reviewed on 30/9/2019
David A.
Counselor Supervisor
Hospital & Health Care, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 1/6/2021

"BEST CUSTOMER SERVICE EVER"

Comments: Best tool I have used. If there is a preset that does not fit well, they will design it to fit your needs. Customer service is everything. They never make you feel stupid, they help you right away.

Pros: The software is pretty encompassing, which means it takes time to become very familiar. But the onboarding is done through Zoom with very accomodating and professional staff that take time to cover their set agenda and any questions you may have...even if you have asked the question previously.
If you call customer service, you get through and get connected and problem solved immediately.

Cons: The software is pretty encompassing. It takes time to learn.

  • Reviewer Source 
  • Reviewed on 1/6/2021
Michelle D.
CEP
Mental Health Care, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 5/6/2019

"You Get What You Pay For"

Comments: I really wanted to love BestNotes but I regretted my decision straight away. Having the trial was useless because the system is cumbersome but I thought it was just me. Thus stuck with in site of my concern, hoping things would get easier/better but that never happened. Lesson learned for selecting them based on a non-clinician referral who clearly didn't know any better. BestNotes reps acknowledge that little has changed with the platform in the past 15 years (since its inception) and it shows. They insist a new product is underway although they have no information on when it will be released. Think this said to merely pacify customers. I assume they gain and keep some customers due to the low price but using the software is like stepping into a time warp. I'd rather pay more money for a modern, user friendly system that can be used across device and is truly web based rather than a low price for a grossly outdated system. This EHR needs a complete overall!

Pros: The price for this EHR is phenomenal and BestNotes has the potential to be great. I like that you can add your own customized forms. The scripted treatment plan goals are better than most as they are measurable (but BestNotes did take some short cuts by simply repeating the same goals over and over).

Cons: As many users have been indicating since 2016, BestNotes is looks like something from the 1900's. Thus the systems uses a lot of odd symbols from the 1990's (such as a floppy disk).There seems to be no consistency with font size across pages. Some of the templates have typos. Minor clients that require parental signature consent forms is ridiculously complicated. They systems uses a lot of their own made up acronyms that are confusing. Many of the videos/self help guides are outdated or otherwise irrelevant. It is clunky, grossly outdated, has an ugly interface, and is not intuitive. This system is not web based, you have to download the software application on your computer, the client portal is practically useless since clients cant self schedule or pay a bill there, and have to contract with a third party for billing thereby increasing your costs. Sadly, the staff are nice enough but can be a bit condescending if you cant quickly make sense out of the madness that is BestNotes that they have normalized.

Vendor Response

by BestNotes on 11/6/2019

Thanks for your feedback Michelle. I'm sorry you had such a painful experience. Respectfully, there are a few points that I would like to clarify. First, you mentioned that documentation can be confusing and clunky. It's true that BestNotes is customizable to a fault and we've taken some significant steps to make things easier. We hired a clinical director and after 3 years of Research/Development, we've released an entire set of behavioral health and addiction treatment focused documentation (from Admission to Discharge) that considers Joint Commission, CARF, Payer and common State/County regulations. The best part is that we keep this documentation updated for you. As regulations change, so does your documentation one less thing to worry about!
Unfortunately, Capterra only have gives us 1000 characters to reply to your feedback. Quickly, BestNotes is entirely web-based, includes a lot of internal billing tools and we haven't stopped developing our current version.

  • Reviewer Source 
  • Reviewed on 5/6/2019
Yosune F.
Owner; Counselor
Human Resources, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 2/6/2021

"Yosune Review"

Comments: BestNotes has been great overall. It allows for easy use for us and our clients.

Pros: I like that it is easy to use, you can customize the settings to make it more personable, and it allows for information to be easily stored and accessible.

Cons: Learning the coding and billing side of things has been the most challenging.

  • Reviewer Source 
  • Reviewed on 2/6/2021