GoFrugal
What Is GoFrugal?
GOFRUGAL Technologies have been providing Point of Sale Software for Retail. Restaurant and Distribution businesses since 2004, in the form of complete business automation solutions paired with mobile apps and cloud solutions. Headquartered in Chennai, India, our technological footprint has grown to benefit of 25,000+ retail businesses across 50+ countries.
Our key focus is on providing a great customer experience with our digital solutions
Who Uses GoFrugal?
Serving digital retailers & restaurateurs across US, UK, CA, India, Australia and over 60+ countries
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Reviews of GoFrugal
Safraz
Bang for your buck!
Comments: Very satisfied with the company, support and follow ups. Excellwnt product, definitely needs more exposure on the market.
Pros:
The ability to connect across mutlipe platforms, windows and mobile solutions. Easy to use, implement and deploy from a small business to a large organisation. Simply add the devices and clients and enjoy the reach over wireless networks, or data on the go.
Cons:
No cons so far. However I have to populate this field.
GOFRUGAL Technologies Response
2 years ago
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Sorabh
Alternatives Considered:
GoFrugal is the Best
Comments: Product is good, but as i mention RPOS ticket management needs to be less annoying for customer. Please assign a single support agent or atleast capture history of issue for the new agent to review and then connect with customer. Example softwares like sales force, Freshworks capture history of customer issue properly and be it any agent they all talk to customer from last communication thread. RPOS is used by NON IT people with basic IT knowledge, hence things should be made easier for trouble shooting issues at POS.
Pros:
There are a lot of features which i like about the software. The best one which i like is Go Sure App for Stock Taking and Audit. I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues. SPECIAL THANKS to [SENSITIVE CONTENT HIDDEN] for their best support.
Cons:
I think every thing is fine. Issue Management of RPOS with RPOS Support Team could be improved. My Experience is that i have to explain the whole issue again to the support team as the support agent changes every time.
junaise
Alternatives Considered:
genuine reviews
Comments: Your product is ok but service is pathetic
Pros:
Reports and it’s a user friendly software
Cons:
Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side
GOFRUGAL Technologies Response
2 years ago
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
Vikas
Best software for retail
Comments: User friendly , fast working and easy learn and best to train any one
Pros:
Billing easy to do , inventory management is very good and User friendly
Cons:
Gosecure due to multi data- base so I am unable to use
Verified Reviewer
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Fast updates on government mandates and custom requirements.
Comments: Safe and Good.
Pros:
Easy to use and good overall features, satisfying our large format Pharmacy Chain use.
Cons:
When need to fix issues or change settings ,getting the right Support agent who sepecilises in the particular issue takes time. Need to patiently explain whole thing to newbie support agent (who will know nothing) till they connect to senior staffs who will solve in minutes. It will be better if they route to senior experts immediately by issue area.
GOFRUGAL Technologies Response
2 years ago
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
