DuxWare

DuxWare

by Medical Practice Software

Who Uses DuxWare?

Our clients vary from single and multi provider clinics to billing services with hundreds of providers. All of our medical practice clients receive the same level of attention regardless of size.

What Is DuxWare?

DuxWare, Cloud Based Practice Management, EHR and RCM. Our users have grown with us for over 28 years enabling us to make DuxWare perfect for their practices. Perfect because DuxWare allows them to move efficiently through their daily routine in clinics large and small. Perfect because, at the end of the day, the PROVIDERS GET PAID. Why? DuxWare gets it right and our support team has been in your shoes. Call us to become part of the DuxWare family today!

DuxWare Details

Medical Practice Software

http://www.duxware.com

Founded 1991

DuxWare Pricing Overview

DuxWare does not have a free version and does not offer a free trial. See additional pricing details for DuxWare below.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Documentation

Support

Business Hours

Online

DuxWare Features

Claims Processing Software
Adjustor Management
Case Management
Claim Resolution Tracking
Co-Pay & Deductible Tracking
Compliance Management
Customer Management
Electronic Claims
Forms Management
Paper-Based Claims
Payor Management
Policy Administration
Claims Processing
Claims Scrubbing
Code & Charge Entry
Compliance Tracking
Customisable Dashboard
Dunning Management
Insurance Verification
Invoice History
Practice Management
Quotes/Estimates
Remittance Advice
Claims Management
E-Prescribing
EMR / EHR
HIPAA Compliant
Insurance Eligibility Verification
Inventory Management
Multi-Office
Multi-Physician
Patient Billing
Patient Portal
Patient Records
Patient Registration
Patient Scheduling
Physician Scheduling

DuxWare Reviews

Showing 5 of 68 reviews

Overall
4.9/5
Ease of Use
4.8/5
Customer Service
4.9/5
Features
4.7/5
Value for Money
4.8/5

Excellent customer service and product

Reviewed on 16/10/2017
Mary B.
Office Manager
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Ease of use and our AR has improved significantly. Compatibility with our EMR system since we started with them in 2009 at the same time. They built the bridge between them and we have had little to no issues

Pros: Ease of use, most information in one window. Customer service is excellent. The support team has been there since we first signed on in 2009. Everyone is very knowledgeable of the product. Updates are pretty seamless.

Cons: I guess the only con I would have is that sometimes we would like to separate out charges that have been paid from those not that we are working on getting paid.

Vendor Response

by Medical Practice Software on 24/10/2017

Mary,
Thanks for your review. We are happy that you like the update we have done.
We are working on some new update, now that I am sure you will love.

Best system we have used

Reviewed on 8/3/2017
Mary B.
Billing Manger
Medical Practice, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We changed in 2009 from a no-customer service product to Duxware. The excellent customer service is what keeps me using this excellent product. The ease of use is another reason we keep using it.

Pros: Ease of use and the interface with our EMR system are almost seamless. I would and do recommend this system highly. Also the excellent customer support from the same people who were there when we implemented in August 2009. They worked with our EMR system to build a bridge and they continue to work together to make it as seamless as possible.

Cons: Some of the reports could be better, but other than that nothing.

Vendor Response

by Medical Practice Software on 17/3/2017

Thanks for the review!! We are always happy to help in any way we can!

Beaches Eye Center

Reviewed on 8/3/2017
Catherine T.
Billing Specialist
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Awesome customer service, ready to answer any and all questions that we have regarding billing issues and technical support? We have spoken to always have a great disposition when helping us which makes our job easier and more productive. We appreciate the opportunity to work with them.

Pros: User friendly

Cons: Would like to be able to customize face sheet (add pcp name, be able to add under (other changes) medications/allergies
Would like a box for coinsurance
Delete the defaulted G initial that prints up next to email on face sheet

Vendor Response

by Medical Practice Software on 17/3/2017

Thanks for the review! We love working with your office too!

2017 BARA Review

Reviewed on 8/3/2017
Laura O.
Practice Administrator
Health, Wellness & Fitness, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Rep and the team are great. Wish we could find some shortcuts in the system to save some time with the billers,

Pros: Ease of use

Cons: More items could be automated like appointment verifications, authorizations and payment posting.

Vendor Response

by Medical Practice Software on 22/5/2017

Thanks for the review! We are always happy to help in anyway we can!
Be sure to contact us about your questions, DuxWare automates Eligibility Requests as well as eClaims, eRemits and auto-posting of payments.

duxware review

Reviewed on 16/3/2017
Lucille H.
office manager
Medical Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My experiences with support have been very good. The employees are friendly and helpful. It feels like I'm talking to a co-worker. (Especially Lisa)

Pros: ease of use

Cons: The patient statements do not offset a debit when there is a credit on another date of service.

Vendor Response

by Medical Practice Software on 22/5/2017

Thanks so much for the review. We are always happy to help in anyway we can!
Give our support team a call about your statement questions. I bet we can help!