15 years helping Irish businesses
choose better software

What Is LiveChat?

LiveChat is an easy-to-use platform that enables businesses to provide seamless customer service while reducing response times and increasing customer satisfaction. By integrating with other services, such as CRM systems and payment gateways, and providing powerful analytics capabilities, LiveChat helps businesses deliver a great customer experience while boosting sales. Thanks to the full customization of its widget, with just a few clicks, LiveChat becomes an integral part of any brand.

Who Uses LiveChat?

LiveChat is used worldwide by over 37,000 happy customers from every industry. Thanks to varied pricing plans, and feature customization options, LiveChat serves businesses of all sizes.

LiveChat Software - Chat Widget and Agent App
LiveChat Software - Customer Details in the LiveChat app
LiveChat Software - Traffic section
LiveChat Software - Reports
LiveChat Software - Messaging channels

Not sure about LiveChat? Compare with a popular alternative

LiveChat

LiveChat

4.6 (1,652)
US$24.00
month
Free version
Free trial
60
112
4.6 (1,652)
4.5 (1,652)
4.6 (1,652)
VS.
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
US$50.00
month
Free version
Free trial
85
103
4.4 (155)
4.3 (155)
4.6 (155)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to LiveChat

HubSpot Service Hub
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
Qualified
Top rated features
Online Tests
Skills Assessment
Test/Quiz Creation
Pure Chat
Top rated features
Real-time Consumer-facing Chat
Reporting/Analytics
Transcripts/Chat History
Tilde.AI
Top rated features
Chatbot
Live Chat
Reporting/Analytics
HappyFox Chat
Top rated features
Live Chat
Proactive Chat
Reporting/Analytics
JivoChat
Top rated features
Chat/Messaging
Mobile Access
Real-time Consumer-facing Chat
Intercom
Top rated features
Chat/Messaging
Live Chat
Real-time Consumer-facing Chat
Freshdesk
Top rated features
Real-time Consumer-facing Chat
Support Ticket Management
Ticket Management
TeamSupport Messaging & Live Chat
Top rated features
Live Chat
Multi-Channel Communication
Transcripts/Chat History

Reviews of LiveChat

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.6
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Patrik
Patrik
CEO in Slovakia
Verified LinkedIn User
Internet, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

LiveChat review

5.0 2 years ago

Comments: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Pros:

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Cons:

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Laura
Laura
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

It's simple and fast, so I can contact my teammates right away

4.0 last year

Comments: Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.

Pros:

The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.

Cons:

Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.

Clarke
Desktop Support Analyst in Israel
Farming, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

No More Phone Call Waiting with LiveChat

5.0 4 weeks ago New

Pros:

As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.

Cons:

Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.

iam
Trainee in India
Computer Hardware, Self Employed
Used the Software for: Free Trial
Reviewer Source

Get Live With Live chat

3.0 2 months ago New

Comments: As a user iam satisfied with the features and Services of Live chat

Pros:

I like all the features and Service they provides

Cons:

Net work connection is a problem that i faced in Live chat

Michele
Senior Customer Specialist in Mexico
Retail, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

A versatile App

5.0 4 months ago

Comments: It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat transcripts give an incredible peace of mind to the clients

Pros:

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent) It is also important to note that the messages have a layout that is similar to Facebook/messenger. the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel. Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

Cons:

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))