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What Is Salesforce Sales Cloud?

Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.

Who Uses Salesforce Sales Cloud?

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Where can Salesforce Sales Cloud be deployed?

Cloud-based
On-premise

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • No free version

Salesforce Sales Cloud does not have a free version but does offer a free trial.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003

Salesforce Sales Cloud support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belgium, Canada, China and 26 others

Languages

English, French, German, Italian, Russian and 2 others

Salesforce Sales Cloud videos and images

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Salesforce Sales Cloud video
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Features of Salesforce Sales Cloud

  • AI/Machine Learning
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Auto-Dialer
  • Batch Processing
  • Bid Management
  • Budgeting/Forecasting
  • CRM
  • CRM Integration
  • Calendar/Reminder System
  • Call Centre Management
  • Call List Management
  • Campaign Management
  • Cataloguing/Categorisation
  • Change Order Management
  • Channel Management
  • Client Management
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Social Profiles
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Engagement Tracking
  • Estimating
  • Financial Management
  • For AEC Industry
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Inbox Management
  • Interaction Tracking
  • Job Scheduling
  • Key Performance Indicators
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Listing Management
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Opportunity Management
  • Patient Communications
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Predictive Analytics
  • Prioritisation
  • Project Management
  • Project Tracking
  • Prospecting Tools
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Subcontractor Management
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management

Salesforce Sales Cloud Alternatives

We deliver the tools to simplify and amplify digital marketing and drive results for your business.
Azure is a comprehensive computing platform, providing cloud infrastructure, services, developer tools, and innovations in data and AI.
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Business management solution that includes features for financial forecasting, supply chain optimization, and project planning.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Over 100,000 customers in more than 120 countries use HubSpot's award-winning software to attract, engage and delight their customers. Learn more about HubSpot Marketing Hub
Increase control over your small or midsize business with SAP Business one - a software designed to grow with you.
Zoho Expense helps businesses streamline corporate travel, automate expense reporting, and gain complete control over spend. Learn more about Zoho Expense

Reviews of Salesforce Sales Cloud

Average score

Overall
4.4
Ease of Use
4.0
Customer Service
4.1
Features
4.4
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nick
Nick
Sales Engineer in UK
Verified LinkedIn User
Computer Software, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Sales ops made easy

5.0 3 weeks ago New

Pros:

Salesforce user interface is easy to work with and makes it easy to track and update opportunities.

Cons:

Sometimes the UI can get overwhelming tabs inside tabs can get difficult to know where you are.

Amanda
Amanda
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

For sales it is an excellent CRM tool

4.0 last month New

Comments: I've found it to be quite useful for prospecting, and I imagine that eventually every salesperson will be seeking for a platform as user- and maintenance-friendly as this one. The biggest issue that salesforce has helped me with is keeping track of and documenting all of the potential clients that are interested in purchasing our goods.

Pros:

I enjoy how Salesforce Sales cloud shows me the status of every deal in progress. Potentially lucrative transactions can be monitored and sorted by me. I can enter work and then generate unique reports.

Cons:

It ended up costing our company a lot of money. that was the main cause for alarm. However, it had excellent functionality. Data entry can be a burden at times.

Justin
Sales support in US
Medical Devices, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Sloppy, sloppy, sloppy

2.0 last month New

Comments: It's bad. Everything I do, whether it be referencing info, adding info, starting a case, working a case, even closing a case now takes about twice a long. I can't beleive whatever salesmen have managed to sell this straight up,poorly made program to any company let alone all of them but it's a bad product made by people who seem to have never had a job before or done any administrative work before. Outlook is also a terrible program but can do anything Salesforce can do and better.

Pros:

Probably good for management as so much data is recorded but daily users productivity will fall dramatically as most of that data must still be recorded manually and this sloppy system does not make it easy to do.

Cons:

It really can't handle emails in an organized manner so if you use emails it will slow the process to a crawl. Simple things like reading an email takes multiple extra steps, the email is printed as all one text in a tiny window on the side, (no seperation of separate responses) double clicking text to highlight or copy will completely throw the system into chaos and CANNOT be done (indicative of poorly planned and coded system right there. Particularly one made for data collection) so never do that, the first line of an email often needs to be scrolled down to beyond a full page down only to scroll pages back up to add info needed from email to details section.Never seen or used a more sloppy and user unfriendly system I can't think of one thing in my day to day job that Salesforce hasn't made harder to access and more difficult to process. Generally speaking it is very sloppy, not user friendly, difficult to read and use compared to all other programs. Downright sloppy and slow

Catherine
Catherine
Game Developer in US
Verified LinkedIn User
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce helps us bring potential customers together in one convenient place

4.0 2 months ago New

Comments: Salesforce's Sales Cloud integrates my sales. If a customer needs more time to think about whether or not to purchase our services, I can save time by returning to the previous order I put in Salesforce Sales Cloud rather than creating a new opportunity.

Pros:

I like that it can help us get our sales department more organized, that it's easy to use, and that I can save all of my leads in one place. Furthermore, because to Salesforce's popularity and scale, virtually every other tool or piece of software exists or is in the process of developing an integration with Salesforce.

Cons:

There is a steep learning curve associated with using Salesforce Sales Cloud, as it is not intuitive to novice users. Salesforce Sales Cloud's pricing structure may be out of reach for startups and other small organizations.

Alyssa
Alyssa
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Salesforce is one of the best and most reliable CRM system

4.0 last month New

Comments: Using triggers, workflow rules, and approval processes, this software streamlines otherwise time-consuming activities for its users. It's also a fantastic hub for efficient data administration.

Pros:

Customers' inquiries and purchases can be monitored in real time. Users may efficiently manage their own or their company's unique perspectives by creating custom fields, processes, validation rules, etc. I doubt that I could be as productive as I am now without Salesforce. If you want to target the right people at the right time, you need a system that lets you stay on top of things and see things from your prospects' points of view.

Cons:

However, its complex price structure and the fact that businesses need modification and integerations make it too expensive for start-ups and smaller enterprises.