Salesforce Sales Cloud
What Is Salesforce Sales Cloud?
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.
Who Uses Salesforce Sales Cloud?
With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.
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Reviews of Salesforce Sales Cloud
Avash
Full Fledged CRM for Every Business
Comments: My overall experience with Salesforce Sales Cloud has been exceptional. It's easy to implement, maintain and teach others to use it. The functions and flows are intuitive and easy to navigate once we get some experience. I highly recommend Salesforce Sales Cloud to every business as it can be used by businesses of any size.
Pros:
While there is a bit of a learning curve - Salesforce has exceptionally good and intuitive flows we get used to it. Another thing I like very much about Salesforce Sales Cloud is its scalability. Any business size can use it and scale it as the business grows which is rare in other CRMs as most are dedicated to certain business sizes. It is also flexible and customizable. I have set it up for a few clients of mine with little deviation in usage requirements and it worked perfectly with all of them. There is also a lot of automation that we can directly use - also we can take benefits of easy integrations available with other service providers. Also, it generally has more functions than we need so we don't need to worry much if the software is enough for a company. Maintaining it is also easy as every cloud service. Also, as with every cloud service - we can access it from different kinds of devices which is a added bonus.
Cons:
I don't think there is much to dislike about Salesforce Sales Cloud - I think the pricing for small businesses can be better. Also, there is a bit of a learning curve but that's okay as of all CRM I have used to date - Salesforce was relatively easier to learn.
Noam
Incredible Benefits of Salesforce Sales Cloud
Comments: Overall, we have had a great experience using Salesforce Sales Cloud. It has allowed us to better understand our customer base, which in turn has enabled us to provide better customer service.
Pros:
Salesforce Sales Cloud is an incredibly powerful and comprehensive CRM tool. Its user interface is easy to use and the workflow is intuitive. The reporting capabilities are also robust and allow us to get a better understanding of our customer base.
Cons:
The cost of Salesforce Sales Cloud is quite high, and there are some features that are not included in the basic package. Also, some of the more advanced features can be complicated to setup and use.
Jay
Save your time and money!
Comments: We signed a Salesforce contract for Lightening Cloud Enterprise edition at $1500 per seat almost three years ago. We get SOME value out of it. However it is like being a non-pilot and being plunked into the cockpit of a 747. Yikes. Seriously. And we have consistent duplicate contact issues that SF wants to charge us to fix. Really? The sales person who sold us Enterprise laughed all the way to cash her commission check. We have five seats...so not a big fish for them. We foolishly paid for "Premier Support" at $187 / mo. Even with Premier, you have to submit a ticket and then wait (usually within 24 hours) to get a call back. Tough if you have a 911 issue. Then we added insult to injury: we bought a Pardot license almost two years ago. If you are reading this and considering Pardot, SAVE YOUR MONEY. Unless of course you have a full in-house development staff that can run it. We use Drip now for a fraction the cost, it has all the functionality, is easy to use (point and click mostly - no developers) and it integrated with our Magento store without a sophisticated API. To be fair SF helped us reinvigorate our retail sales effort (we were WS primarily). But at great cost and with limited functionality. SF could be OK, but be warned it requires a lot of training and / or technical expertise to leverage it fully. It is a legacy platform and cannot adapt easily. Pardot was a complete waste of time and money. As stated we've already moved off Pardot. We will be leaving SF as soon a
Pros:
Salesforce has good functionality (if your team has a developer or VERY tech savvy person). Salesforce Pardot - nothing.
Cons:
Salesforce is a legacy platform: EXPENSIVE, complicated, not easy to learn or fully leverage. Pardot same - it requires a developer or "Salesforce Pardot Partner" to actually create (more properly code) your campaigns.
Bernardo
Grow Your Sales with Salesforce Sales Cloud!
Comments: Overall, my experience with Salesforce Sales Cloud has been positive. The software is easy to use and provides a lot of features, which makes it ideal for managing customer relationships and tracking sales activities. The integration with other software is also great, and the cost is manageable for many businesses.
Pros:
I like that Salesforce Sales Cloud software has an intuitive user interface that makes it easy to use and customize, and provides a wide range of features for managing customer relationships and tracking sales activities. I also appreciate the ability to integrate with other software, like email and CRM systems, to make data-driven decisions.
Cons:
I don't like that Salesforce Sales Cloud can be a bit expensive for small businesses, and the setup process can be a bit frustrating. Additionally, the software can be a bit overwhelming at times, as it can be difficult to find the features you need when you don't know exactly where to look.
Nicholas
The Ultimate Business Weapon
Comments: Salesforce is a powerful CRM and cloud computing platform, providing a wide range of tools for businesses to effectively manage customer relationships and automating many of the processes and tasks related to customer service and sales. The platform is very user-friendly and easy to use, making it a great choice for companies of all sizes. The intuitive interface and straightforward navigation make it easy to access the features and functions that are necessary for managing customer relationships. The platform offers a wide variety of features and functions that are designed to help businesses streamline their operations. The Salesforce AppExchange provides an expansive library of apps from third-party developers that can be integrated with the platform, allowing companies to customize the platform to meet their specific needs. The platform also offers a robust analytics tool, which provides powerful insights into customer data, allowing businesses to identify trends and make informed decisions. The Salesforce platform is highly secure and reliable, making it a great choice for businesses that need a secure and reliable CRM system. The platform’s advanced security features and 24/7 customer service ensure that customer data is always protected. Additionally, the platform is regularly updated with the latest features and technologies, ensuring that businesses remain up-to-date with the latest advancements.
Pros:
1. Unparalleled Customization: Salesforce provides unparalleled customization capabilities that allow users to tailor the platform to meet their specific business needs.2. Automation: Salesforce enables users to automate key processes, such as lead capture and customer support, to save time and increase efficiency.3. Easy Integration: Salesforce has a platform-agnostic integration strategy that makes it easy to integrate with other cloud-based applications and systems.4. Data Security: Salesforce offers robust security features that protect customer data and ensure compliance with applicable regulations.5. Scalability: Businesses can scale their Salesforce usage as their needs change, allowing them to take advantage of new features and capabilities as they become available.6. Cost Savings: Salesforce offers a pay-as-you-go model, allowing businesses to benefit from cost savings over time.7. Mobile Access: Salesforce allows users to access the platform on their mobile devices, allowing them to work wherever they are.8. Custom Reporting: With Salesforce, users can build custom reports to get insights into their business operations and make informed decisions.9. Customer Support: Salesforce provides exceptional customer support, including online forums and a wide range of helpful resources.10. Community Connections: Salesforce's vibrant community of users and developers provide an invaluable resource for learning and collaborating.
Cons:
1. Cost: Salesforce can be expensive depending on the type of license you require.2. Limited Customization: Salesforce does offer a lot of features, but it can be limited when it comes to customization.3. Complexity: Salesforce can be complicated to understand and use, so it may require a lot of training for new users.
