ServiceLedger

ServiceLedger

by ServiceLedger

Who Uses ServiceLedger?

ServiceLedger is a service management solution designed for any field service company requiring strong scheduling, dispatching and invoicing functionality.

What Is ServiceLedger?

ServiceLedger Software is designed for field service organizations requiring powerful service tracking, scheduling, dispatching and invoicing functionality. ServiceLedger is focused on your success and provides measurable results that you can easily identify and realize. ServiceLedger is primarily designed for U.S., Canadian and Australian markets, however can be used in other markets.

ServiceLedger Details

ServiceLedger

http://www.serviceledger.com

Founded 1998

ServiceLedger Pricing Overview

ServiceLedger does not have a free version but does offer a free trial. ServiceLedger paid version starts at US$1,995.00/one-time.

Starting Price

US$1,995.00/one-time

Free Version

No

Free Trial

Yes

Deployment

Installed - Windows

Training

Live Online

Documentation

Support

Business Hours

Online

ServiceLedger Features

Facility Management Software
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalogue
Service Reporting
Ticket Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Management
Job Management
Mobile App
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Billing & Invoicing
Customer Management
Document Imaging
Inventory Management
Job Costing
Lead Management
Quotes / Estimates
Scheduling
Work Order Management
Billing & Invoicing
Contract Management
Customer Database
Inventory Control
Job Management
Mobile Access
Routing
Self Service Portal
Service History Tracking
Technician Management
Work Order Management

Vendor has not completed this information.

ServiceLedger Reviews

Showing 5 of 7 reviews

Overall
3.9/5
Ease of Use
4/5
Customer Service
3.6/5
Features
1/5
Value for Money
1/5
Blake E.
owner
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 20/9/2011

"We have it. We love it. Saves us time and money."

Comments: A software package that is very much worth the price and allows us to track technician time for accurate billing. I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface.

Pros: Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to. Software support is excellent.

Cons: Wish it was free. :-)

  • Reviewer Source 
  • Reviewed on 20/9/2011
Tammy K.
COO
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 31/1/2014

"Great Product & Support"

Comments: Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us.
We would highly recommend ServiceLedger.

  • Reviewer Source 
  • Reviewed on 31/1/2014
Cheri E.
Business Manager
Mechanical or Industrial Engineering, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    2/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 9/9/2019

"Not worth it"

Comments: This system is incorrect a lot of the time, we find it takes years to resolve small issues that shouldn't be issues, support team refuses to respond to females, in four years I have never received a response from their team and only receive a response after I have a man contact them, the sexist attitude is not appreciated or well received, it's actually very disgusting and disturbing to see take place in a professional setting in the year 2019.

Pros: The software has a mobile app that technicians can use to enter time entries.

Cons: Not capable of keeping accurate records
Extremely time consuming for the administrator as EVERYTHING needs to be manually checked ALWAYS
Zero customer service
Very long wait times for required updates and fixes
No response to complaints or concerns..... ever.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 9/9/2019
Jaime G.
president
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    Unrated
  • Customer Support
    3/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 9/7/2014

"great software needs better customer service"

Comments: I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes.

  • Reviewer Source 
  • Reviewed on 9/7/2014
Kathy J.
president
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    Unrated
  • Customer Support
    5/5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 20/9/2011

"don't know about hvac but GREAT tracking landscaping hours."

Comments: A+ Was trying to do it in excel. This is easier and a VAST improvement.

Pros: relatively inexpensive, easy to use, feature rich. We have a recent version. Perhaps earlier versions were less easy to use.

Cons: would love a version in Spanish.

  • Reviewer Source 
  • Reviewed on 20/9/2011