Who Uses This Software?

ServiceLedger is a service management solution designed for any field service company requiring strong scheduling, dispatching and invoicing functionality.

Average Ratings

7 reviews
  • Overall 4 / 5
  • Ease of Use 4 / 5
  • Customer Service 3.5 / 5
  • Features 1 / 5
  • Value for Money 1 / 5

Product Details

  • Starting Price US$1,995.00/one-time
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Windows
  • Training Live Online
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • ServiceLedger
  • http://www.serviceledger.com
  • Founded 1998

About ServiceLedger

ServiceLedger Software is designed for field service organizations requiring powerful service tracking, scheduling, dispatching and invoicing functionality. ServiceLedger is focused on your success and provides measurable results that you can easily identify and realize. ServiceLedger is primarily designed for U.S., Canadian and Australian markets, however can be used in other markets.

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ServiceLedger Features

  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • IT Asset Management
  • Incident Management
  • Knowledge Management
  • Release Management
  • Self Service Portal
  • Service Catalogue
  • Service Reporting
  • Ticket Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management
  • Billing & Invoicing
  • Customer Management
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Quotes / Estimates
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Call Centre Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
Vendor has not completed this information.

ServiceLedger Most Helpful Reviews

Not worth it

Reviewed on 9/9/2019
Cheri E.
Business Manager
Mechanical or Industrial Engineering, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: This system is incorrect a lot of the time, we find it takes years to resolve small issues that shouldn't be issues, support team refuses to respond to females, in four years I have never received a response from their team and only receive a response after I have a man contact them, the sexist attitude is not appreciated or well received, it's actually very disgusting and disturbing to see take place in a professional setting in the year 2019.

Pros: The software has a mobile app that technicians can use to enter time entries.

Cons: Not capable of keeping accurate records
Extremely time consuming for the administrator as EVERYTHING needs to be manually checked ALWAYS
Zero customer service
Very long wait times for required updates and fixes
No response to complaints or concerns..... ever.

Great Product & Support

Reviewed on 31/1/2014
Tammy K.
COO
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: Our business is in-home furniture repair. Over the last couple years, we have grown exponentially and needed service management software that would grow with us. We outgrew our previous Access-based program. We did a tremendous amount of research before deciding to go with ServiceLedger. We implemented the program on 11/11/13 and have been very happy with the support staff and the program in general. We had to do some customizing to fit our business, but they have been right there with us.
We would highly recommend ServiceLedger.

We have it. We love it. Saves us time and money.

Reviewed on 20/9/2011
Blake E.
owner
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: A software package that is very much worth the price and allows us to track technician time for accurate billing. I would buy it again. Tried Wintac before for my company but Service Ledger software is MUCH better and has a better user interface.

Pros: Totally easy to implement. Didn't take much of my time as an owner. Inexpensive but does all we need it to. Software support is excellent.

Cons: Wish it was free. :-)

great software needs better customer service

Reviewed on 9/7/2014
Jaime G.
president
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
Features & Functionality
3 / 5
Customer Support
Value for Money

Comments: I have been using this software for almost a year. It was customed to my businesz. Initial support was very good but later it became a hastle. The IT response is quick but the sales response is horrible! I have requested customization multiple times, this is something i am more than willing to pay for. I got tired of requesting quotes.

don't know about hvac but GREAT tracking landscaping hours.

Reviewed on 20/9/2011
Kathy J.
president
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
Value for Money

Comments: A+ Was trying to do it in excel. This is easier and a VAST improvement.

Pros: relatively inexpensive, easy to use, feature rich. We have a recent version. Perhaps earlier versions were less easy to use.

Cons: would love a version in Spanish.

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