What Is UKG Pro?

UKG Pro delivers unique, culture-driven solutions for midsize to large enterprise companies to support their people through the major and everyday moments they experience while a part of your organization. From paying your people to supporting them, connecting to developing them, and everything in between, UKG Pro is the powerful HCM suite you need to grow and champion meaningful experiences for your people across the globe.

Who Uses UKG Pro?

From payroll to performance, to HR service delivery to employee voices and beyond, transform the way your people work thanks to complete insights and proactively delivered guidance.

Where can UKG Pro be deployed?

Cloud-based
On-premise

About the vendor

  • UKG
  • Located in Lowell, US
  • Founded in 1977

UKG Pro support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Danish, English, French, German, Italian and 3 others

About the vendor

  • UKG
  • Located in Lowell, US
  • Founded in 1977

UKG Pro support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Danish, English, French, German, Italian and 3 others

UKG Pro videos and images

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UKG Pro

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Features of UKG Pro

  • 360 Degree Feedback
  • API
  • Applicant Tracking
  • Approval Process Control
  • Assessment Management
  • Benchmarking
  • Benefits Dashboard
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Candidate Management
  • Career Development
  • Check Printing
  • Collaboration Tools
  • Compensation Management
  • Competency Management
  • Compliance Management
  • Compliance Tracking
  • Direct Deposit
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Employee Database
  • Employee Handbook
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Profiles
  • Employee Scheduling
  • For Accountants
  • Goal Management
  • Goal Setting / Tracking
  • Individual Development Plans
  • Interview Management
  • Job Posting
  • Labor Forecasting
  • Mobile Access
  • Onboarding
  • Online Benefits Enrollment
  • Online Time Clock
  • Organisational Charting
  • Orientation Workflow Management
  • Payroll Management
  • Payroll Reporting
  • Performance Management
  • Performance Metrics
  • Progress Tracking
  • Pulse Surveys
  • Recruitment Management
  • Reporting/Analytics
  • Resume Parsing
  • Resume Search
  • Self Service Portal
  • Skills Tracking
  • Succession Management
  • Succession Planning
  • Task Management
  • Tax Compliance
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Training Management
  • Vacation/Leave Tracking
  • W-2 Preparation
  • Workflow Management

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Reviews of UKG Pro

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
3.9
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ashley
Ashley
HRIS Administrator in US
Verified LinkedIn User
Health, Wellness & Fitness, 501-1,000 Employees
Used the Software for: 2+ years
Reviewer Source

What's not to love here?

5.0 3 years ago

Comments: I've been using UltiPro for nearly 8 years now and the service is amazing. I love the people and the tenure is long at this company. I like working with the same folks sometimes as we develop a friendship. They are open to feedback and are responsive and I really like how they take their time to help you understand your request is being met.

Pros:

I like the ease of use of the tool. It's user friendly and there's so much you can do in the software. UltiPro is always finding new ways of making their tool better and I love that part.

Cons:

What do I like least about this is that there's not an assigned payroll specialist to a company.. Even if the option is to pay extra per year to have one. If we have a payroll person who needs help or they resign and we are left payroll person-less, it would be nice to have a designated person to assist... Only other thing I didn't like the most is that the Performance Management module isn't as customizable as I'd like... would love the option to make all items editable and the option to remove/hide certain drop downs, etc..

Jeannette
HRIS Administrator in US
Automotive, 201-500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

AAA Human Resources Review of UKG Pro

4.0 last year

Comments: I am very happy with this product. We have added several additional UKG modules to the core system and they all work well together.

Pros:

The SSO feature, all the modules and the core system work around single sign on. So no multiple signing in.

Cons:

The benefit side of the system needs more work. We do not have Benefit Prime. We are using what was provided in the core system.

Isabelle
Talent Coordinator in Canada
Retail, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Recent Company Switch to UKG Pro

5.0 last month New

Comments: Overall UKG has cut down on some of the time it took our HR department to hire new employees on payroll, as the integration between onboarding, recruiting and PRO transfers that data. It is also an easier product for our end users to learn.

Pros:

We recently switched over to UKG PRO from our legacy system and legacy ATS. UKG provides the functionality that we need all in one place and decreases the additional work we had to do. The integration between PRO and recruiting allows candidates to easily enter the database. The onboarding feature is very clear and improves the candidate onboarding experience. Everything from the branding to the setup is very customizable and allows you to set up the product exactly how you want it. In switching to their product, you are also provided with lots of additional support from your setup team, which is great.

Cons:

There is some functionality missing from the recruiting module of UKG. At this moment, the texting feature is not available, which was a critical piece of our legacy ATS. There is also some other functionality, such as grouping questions together for a job posting that is not currently available. We have found we need to use external applications on top of UKG to be able to meet our recruiting and onboarding needs.

Lydia
Senior Graphic Designer in US
Environmental Services, 201-500 Employees
Used the Software for: 1-5 months
Reviewer Source

Not a fan of how this software is set up and designed

3.0 6 days ago New

Comments: Not a software I would have picked if I had say. It looks nice but is not user friendly with a lot of issues. Not a smooth enrollment.

Pros:

Looks nice and updated. Cleaner look and newer.

Cons:

It took me weeks to just get my self logged onto my account to do PTO. No one in customer service helped. They kept having issues with my email and password on their end. It was very frustrating with little to no help. Once I was actually logged in, every thing was incorrect, hours were missing, it was very difficult to use. Things are in places that you wouldn't expect. A lot of the set up didn't make a whole lot of sense. Our whole company had a long list of ongoing issues with the set up of this software for our payroll and HR. It's slowly getting better but the process has been painful and frustrating.

Chelsea
Director, HR in US
Biotechnology, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Over promise and under deliver

4.0 4 months ago

Comments: I expected better customer service, less limitation and a more seamless transition. We sent the employee demographic report to UKG and they left off multiple employees, messed up the ID#'s and etc. So be sure to double check their uploads. Their staff is either not properly trained or understaff based on the service we received from them. Note that once you've launched your module, you only have 30 days with your consultant before they ghost you. Once that time period lapses, you have to put in tickets to get any issue resolved. Even issues that were caused during the implementation by the consultant, they will not fix it.

Pros:

Great sales team. Some modules were easier to launch than others. Nice people. Definitely a software that is in demand so they have plenty of clients.

Cons:

As titled, probably the worst implementation I've ever rolled out. I've launched at least 3 different vendors in my career and never have I experienced such terrible customer service. Definitely not apart of UKG's goal. Wait time was obnoxiously long. We were told in [SENSITIVE CONTENT] that we could launch our Benefits module by [SENSITIVE CONTENT] We're in [SENITIVE CONTENT]and we've not launched all of our benefits module. Expect to add on 2-4 weeks to any wait time you have. Prepare to have multiple members on the employers side to help launch because you will have different UKG Consultants, Lead Integration, Account managers and etc. The initial calls you have with the consultants for the modules are a waste of time. They call just to introduce themselves and tell you how long the process is and then they schedule additional calls for implementation. I rather just skip to the implementation since you can also do the introduction during that call. You do not get fully trained on every module, they expect you to watch trainings or go to their UKG Community and see how other clients solve their questions/problems. So if you have a small team, steer clear from choosing UKG. Mobile app is very limited. This is also the ONLY way an employee can upload a photo. You cannot upload photos via the web, unless an Admin or HR uploads every employees photo. Mobile app is super archaic. The Time keeping system is in a different app called UKG READY but everything HR data is in the UKG Pro app.