Who Uses SuperOffice CRM?

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.

What Is SuperOffice CRM?

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution ensures you work more productively. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.

SuperOffice CRM Details

SuperOffice

https://www.superoffice.com

Founded 1990

SuperOffice CRM video
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SuperOffice CRM pricing overview

See pricing plans

SuperOffice CRM does not have a free version but does offer a free trial. SuperOffice CRM paid version starts at €45.00/month.


Starting Price

€45.00/month See pricing details

Pricing Details

Standard CRM: €45/user/month, billed annually. Marketing: €56/user/month, billed annually. Sales: €56/user/month, billed annually. Service: €56/user/month, billed annually. Complete CRM: €66/user/month, billed annually.

Free Version

No

Free Trial

SuperOffice CRM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Webinars
  • Documentation
  • Videos

SuperOffice CRM Features

  • API
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Campaign Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Pipeline Management
  • Projections
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • Third Party Integrations
  • Workflow Management

View full list of CRM Systems

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Appointment Management
  • Auto-Responders
  • Calendar Management
  • Call Centre Management
  • Call Routing
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customisable Forms
  • Customisable Templates
  • Data Import/Export
  • Drag & Drop
  • Email Management
  • Employee Management
  • Engagement Analytics
  • Event Triggered Actions
  • Inbox Management
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multiple User Accounts
  • Performance Management
  • Performance Metrics
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Rules-Based Workflow
  • SMS Messaging
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Virtual Assistant
  • Voice Mail
  • Workflow Management

View full list of Customer Service Software

SuperOffice CRM Alternatives

More SuperOffice CRM alternatives

SuperOffice CRM Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.2
Customer Service 4.2
Features 4.1
Value for Money 4.1

Review software

Share your experiences with other software buyers.

Write a Review!
Marcel S.
Co Founder
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/7/2018

"It really is the most user friendly CRM that you can imagine."

Comments: Insight and overview in all processes, pre-sales and after-sales. Better and more personal communication with prospects and customers.

Pros: User interface is great. Very easy to use and administer. Users can work with the CRM functions within a few hours.
Integration with Office applications and Office 365 is more than perfect. You can use Outlook like you always did and still your emails are stored in CRM linked to the right customer and project.
I love the fact that you never really have to search for anything. All parts of the application are never more than two clicks away.

Cons: Only one thing that bothers me using SuperOffice: the standard reports are very basic. We use the dashboards a lot -they are great- and there are some Apps in their own app store that allow us to generate the reports we need.

  • Reviewer Source 
  • Reviewed on 16/7/2018
Matt C.
Managing Director
Events Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 27/4/2020

"You can almost say it 'runs the company'!"

Comments: We run the business on SuperOffice, dealing with customer communications (incoming and outgoing) and sales pipeline management, but most importantly the event management using the projects area.

Pros: I like the fact that we can out every process in to the CRM, from sales to event management, data capture and enquiry management.

Cons: The Community needs a bit of work adding more complex resources in, but as a starter guide is useful and support do assist.

  • Reviewer Source 
  • Reviewed on 27/4/2020
Maria H.
Product manager
Industrial Automation, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    2 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 8/4/2019

"Super Office My Experience"

Pros: I like the layout, it is easy to read from the screen, and you get a good overview.
The program has a lot of useful functions, if you get some help to find them! I have used the support a lot and they are very helpful.

Cons: It is diffucult to navigate in the programme. Some functions are hard to find. I miss some kind of file system for documents. I have had a lot of issues with editing documents, the function for check in and check out does not complete working.

  • Reviewer Source 
  • Reviewed on 8/4/2019
Paolo P.
Software Engineer
Electrical/Electronic Manufacturing, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 11/2/2021

"CRM for different business realities"

Comments: On average, the experience we had with Superoffice is positive. it allowed colleagues to work more as a team by sharing the information entered in the CRM for the good of the company.

Pros: Superoffice has been the reference point for us as CRM for at least a couple of years. Its ease of use and integration with the e-mail client has allowed the sales department to perform various activities on customers thanks to the information collected and available in an optimal way.
It is the first CRM that allowed us to integrate the data of our management program.

Cons: In some cases the integration with the mail did not work correctly, this is one of the aspects that led us to evaluate other CRMs.

  • Reviewer Source 
  • Reviewed on 11/2/2021
Eva Y.
Business Process Developer
Education Management, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 8/4/2020

"Stellar CRM"

Comments: SuperOffice has been a great hub for collecting, organizing and making sense of valuable contact data and insights, whilst providing all the features and tools needed to manage information about people, projects, relations and other aspects that are important to our line of business.

Pros: It is reliable, easy to implement and use and optimizes all our contacts, relationships, projects, tasks etc.

Cons: Perhaps the marketing module should be included in the base package.

  • Reviewer Source 
  • Reviewed on 8/4/2020