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What Is SuperOffice CRM?

SuperOffice CRM has one goal; to help you find, catch and keep more customers. Our focus on creating a simple and user-friendly CRM solution helps you become more productive. SuperOffice CRM integrates with all Office applications and supports all leading technology platforms. Available on any device.

Who Uses SuperOffice CRM?

Medium sized companies looking for a user-friendly CRM system that enables you to track sales activities, nurture leads, send targeted email campaigns and respond quickly to customer support tickets.

Where can SuperOffice CRM be deployed?

Cloud-based
On-premise

About the vendor

  • SuperOffice
  • Located in Oslo, Norway
  • Founded in 1990

SuperOffice CRM support

  • Phone Support
  • Chat

Countries available

Austria, Denmark, Germany, Ireland, Netherlands and 4 others

Languages

Chinese, Czech, Danish, Dutch, English and 10 others

SuperOffice CRM pricing

Starting Price:

€55.00/month
  • No free trial
  • No free version

SuperOffice CRM does not have a free version and does not offer a free trial. SuperOffice CRM paid version starts at €55.00/month.

Pricing plans

About the vendor

  • SuperOffice
  • Located in Oslo, Norway
  • Founded in 1990

SuperOffice CRM support

  • Phone Support
  • Chat

Countries available

Austria, Denmark, Germany, Ireland, Netherlands and 4 others

Languages

Chinese, Czech, Danish, Dutch, English and 10 others

SuperOffice CRM videos and images

SuperOffice CRM Software - Dashboard: Lead, pipeline, revenue and service reporting.
SuperOffice CRM Software - Sales: Opportunity overview and associated entities.
SuperOffice CRM Software - Service with categorization and prioritization.
SuperOffice CRM Software - New! Copilot AI features. Let AI make you more efficient at what you do.
SuperOffice CRM Software - As your business grows, so do your needs. To match your increasing potential, we give you the tools to expand your SuperOffice CRM. Scale up and customize by adding apps, modules and integrations to improve productivity and win more customers.
View 6 more
SuperOffice CRM video
SuperOffice CRM Software - Dashboard: Lead, pipeline, revenue and service reporting.
SuperOffice CRM Software - Sales: Opportunity overview and associated entities.
SuperOffice CRM Software - Service with categorization and prioritization.
SuperOffice CRM Software - New! Copilot AI features. Let AI make you more efficient at what you do.
SuperOffice CRM Software - As your business grows, so do your needs. To match your increasing potential, we give you the tools to expand your SuperOffice CRM. Scale up and customize by adding apps, modules and integrations to improve productivity and win more customers.

Features of SuperOffice CRM

  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • CRM
  • Call Centre Management
  • Collaboration Tools
  • Contact Management
  • Customisable Reports
  • Customisable Templates
  • Data Import/Export
  • Document Storage
  • Email Management
  • Inbox Management
  • Incident Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Management
  • Lead Qualification
  • Mobile Access
  • Multi-Channel Communication
  • Prioritisation
  • Queue Management
  • Quotes/Estimates
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Pipeline Management
  • Segmentation
  • Self Service Portal
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Workflow Management

SuperOffice CRM Alternatives

Integrated business management solution that automates financial, customer relationship and supply chain processes.
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution. Learn more about Salesforce Sales Cloud
Membrain is the #1 sales effectiveness platform for teams working with complex b2b sales to gain competitive advantage.
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
CRM products from cobra for sales, marketing and service. Regardless of whether it is a start-up or a corporation.
SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries.
Zoho CRM empowers SMBs & enterprises with a 360º customer relationship lifecycle management solution built on an omnichannel platform. Learn more about Zoho CRM
LeadSquared is a no-code CRM that automatically captures leads without leakage, equipped with tracking, automation, and integrations.
India’s truly connected customer conversation platform lets you deliver the best CX. Become the brand that your customers love!

Reviews of SuperOffice CRM

Average score

Overall
4.2
Ease of Use
4.1
Customer Service
4.2
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
36%
4
54%
3
6%
2
5%
Sabrina
Sabrina
Marketing & Customer Sales Service in Netherlands
Verified LinkedIn User
Import & Export, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Userfriendly CRM

4.0 6 years ago

Comments: We had a lot of seperate lists at our office. it was a lot of work to adjust all of the listst, now, with SuperOffice, we only have to do it once.
Another Pro is that we, as marketing, are not the only one who is responsible for all the adjustments. Sales can do it to and we always have an up to date overview.

Pros:

It is really easy to use. A lot of information can be found on internet. A lot of possibilities (customizable). Pirce (if you use the standard version.

Cons:

customizable, but expensive and as marketeer I have to say that the marketing tool is limited

Verified Reviewer
Verified LinkedIn User
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Save time and increase overview

4.0 6 years ago

Comments: Good product, easy to use.

Pros:

Bus storing all the customer and supplier data in one user friendly CRM package we save a lot of searching time. Who sent when the message? As it is userfriendly even salesman work happy with it, not only office people.

Cons:

Some bugs are annoying and the repair information is slow and merely on the online software. On premesis takes longer or does not happen at all. Some features seem to be invented by software guys or girls but ptobably not first presented to a user panel.

Verified Reviewer
Verified LinkedIn User
Legal Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Expensive - make sure you need all the features

3.0 2 years ago

Pros:

It was fully functioning, I reckon we could have gotten more value out of it if we had used more features.

Cons:

It was rather expensive, it seemed hard to start with a “light” version and then add modules which would have been nice.

Verified Reviewer
Verified LinkedIn User
Pharmaceuticals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

SuperOffice: Easy to use, very good support

4.0 6 years ago

Comments: SuperOffice makes it very easy for me to manage my clients. It's also nice to see everyone's activity in my team. When there's some issue, SuperOffice support is very fast answering questions and solving problems. That's one of the things i admire most.

Pros:

The way you can arrange your variable information. It's easy to make a selection based on several factors. In that way we can perform well in several marketing activities

Cons:

The development; there are not so many new features introduced last year.

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great CRM that helps our company in different fields (finance-sales-marketing-support)

4.0 7 years ago

Pros:

The diversity of the different modules and the ease of use in general. SuperOffice helps our marketing, support, finance and sales departments to work close together and to have a beneficial CRM working to satisfy all these departments.

Cons:

That not all of my colleagues are using SuperOffice to the fullest extend, but we're working on this and hopefully soon to get the most our of SuperOffice.

Martin
Key Account Manager in Sweden
Verified LinkedIn User
Research, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

User-Friendly Interface with the core essentials

5.0 6 years ago

Comments: Been using other CRM-systems and to be honest SO is the one that has been easiest to work with. Navigation through companies, contacts and also the ease to search and find for information is the thing that makes me use the CRM. For a small company that needs a tool to make all company data visual and easy to access for their daily routines I will gladly recommend the SO application.

Pros:

User-friendly interface Integration with Microsoft Office 365 ERP integration

Cons:

Experience with web version compairing to core version Visual aspect could be improved

Michael
It manager in Sweden
Verified LinkedIn User
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Superoffice really good CRM

5.0 6 years ago

Comments: Really good and fast support if anything would fail

Pros:

We have used Superoffice for over 15 years and the Superoffice CRM online version is a really good product, easy to use and easy to connect on whatever platform you are on

Cons:

Really nothing to complain about works really good

drs. Moniek
Manager Transacties & Support in Netherlands
Verified LinkedIn User
Real Estate, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Client and project easily linked

4.0 6 years ago

Comments: I've worked with several CRM software, but this is by far the best.

Pros:

It is very easy to link a client to a project and reverse. Correspondence, data, information and documents can be stored and easily retrieved.

Cons:

The online support is a bit slow or the button doesn't work, so you have to email separately.

Lay San
Lay San
System Coordinator & Senior Customer Service Executive in Malaysia
Verified LinkedIn User
Automotive, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

One of the best CRM tools!

4.0 5 years ago

Comments: We will get reminder to return call for follow up. Its a great tool to improve customer satisfaction!

Pros:

Very easy to use, allow users to customize it to their preference. It helps me in my daily jobs, it saves me a lot of time, improve my time management as well.

Cons:

so far so good, maybe it could be better if able to integrate with other software?! The user interface is slightly outdated.

Björn
Key Account Manager in Sweden
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

User friendly CRM

5.0 6 years ago

Comments: I have all of my customer information and sales at one place and easy to se whenever i want to have a good overview of things to be done and things that i have archived. Ill never forget anything at my work so this is my best friend at the moment.

Pros:

Almost everything, especially that i always can remind my self about the next thing to do.

Cons:

Haven't discovered any not likeable things yet.

Andy
Founder and Managing Director in UK
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The CRM for SME business

5.0 5 years ago

Comments: Working in a manufacturing SME, I used SuperOffice for over 12-years and it was the backbone of the sales and marketing functions. I have since moved on and set my own business up and have continued using SuperOffice. The service and support is excellent and questions are answered very quickly. It’s the perfect solution for my business.

Pros:

The system is very intuitive and straight forward to use. Customisation is simple to administer yourself - there are also lots of really useful how-to guides and training videos available too. Aside of the ‘usual’ CRM bits, the stand out functionality for me is the document management side of SuperOffice. You are able to archive pretty much any format of document straight into the system against the individual contact; whether a phone call, quote, email, letter, spreadsheet, etc. You have full traceability of all customer and prospect contact.

Cons:

Mmm, I am genuinely struggling to find anything that I would consider to be a con of this system!

Johan
Sales Manager in Sweden
Electrical/Electronic Manufacturing, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Feedback review on SO

4.0 5 years ago

Comments: My overall experience is that it is getting better and better and to fully grasp all you can do you require someone to teach / train you. Thanks / Johan

Pros:

Easy to do selections of clients / create groups which has enabled us to work more efficiently with our newsletters, invitations and campaigns. WEB client is working well and offer increased flexibility as the intercation with outlook to direct upload and connect mails with listed persons or companies. The automatic GDPR handling is also an advantage an saves time.

Cons:

I still believe the search function can be improved allot since we often search for content in mails which been uploaded, not having this function force us to keep mails in double. In fact "searching" is by far the most used function which also would be improved by "tagging", so i.e. consulatancies can be tagged to end clients when involved in the same project etc. The design prompt of "Newsletters" could also be improved for easier and faster design, for example changing font or size now requires to open each section instead of mark all. etc.

Verified Reviewer
Verified LinkedIn User
Human Resources, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Have used SuperOffice on and off since 1995

4.0 6 years ago

Comments: Keep track of clients and candidates and setting a an easy "to do/reminder list"

Pros:

Very user friendly . Have also used other CRM products which are not that intuitive and easy to use. I ahve know put it in use in three different companies with anything with size from 2 - 15 users. No complaints so far.

Cons:

For some reason I loose the connection/Archiving between SuperOffice and Outlook - and have lost it on several occasions. Kind of hard to get it back in working order even if Help desk are helpful.

Norbert
Lease advisor in Netherlands
Automotive, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

CRM software in the car-leasing business

5.0 6 years ago

Pros:

The overall support from the supplier is great, with periodic trainings or workshops and a quick response to issues. The software itself is straightforward to use, with numerous possibilities and a proper link with other software, e.g. Outlook.

Cons:

The options and possibilities can be quite overwhelming to new users. Therefore, a new user needs to be properly introduced to SuperOffice.

Karolina
Booking manager in Sweden
Leisure, Travel & Tourism, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to use and fully linked CRM system

5.0 6 years ago

Pros:

The best thing about SuperOffice is that it is connected and linked in all directions. No matter where in the system you add information it automatically connects the information on all linked parts.

Cons:

Some reports can be tricky to costumize and layout may not be exactly how you want it. But it is flexible and you can build almost everything you wish.

Hanna
Inside Sales and Sale support in Sweden
Mechanical or Industrial Engineering, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy to adapt to your needs

5.0 6 years ago

Comments: SuperOffice is a tool you can use for so many different things, leads, orders, correspondence, e-mail send-outs, Sales.. and since I am am big fan of efficiency , this is what I like most, SuperOffice makes it easy to be efficent!

Pros:

Easy to use, easy to adapt to your own needs and set up for your type of business.

Cons:

Hard to say, maybe that the settings for import could be a bit more advanced.

Sanne
Marketing & communication in Netherlands
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Overall happy with SuperOffice

4.0 6 years ago

Pros:

It is userfriendly and support when needed is often quick and helpfull.

Cons:

For some wanted functions or if you want to expand your own system, you can buy apps. That means it cost extra and because there is a solution (provided by others) this will not be developed bij SuperOffice anymore .

Marjan
Commercieel manager in Netherlands
Furniture, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good choice

4.0 6 years ago

Comments: Every communication moment with a customer/ relation can be saved in the right dossier. Very easy!

Pros:

Easy way to save information and make it accessible for collegues.

Cons:

The mobile app doesn't work very good. You need to log in very often. While the app should be an easy way to use Super Office on the way.

Michelle
Sales and service in Denmark
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Review SuperOffice

4.0 6 years ago

Comments: Normally it is a very pleasant program to work with and I found all customer information really easy.

Pros:

When there are no disruptions, it is a very pleasant program to work with.

Cons:

The last time I sense a lot of problems in the national failures. These will really have to decrease.

Peter
Account Manager in Sweden
Business Supplies & Equipment, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

SuperOffice CRM

4.0 6 years ago

Comments: to keep on top of all buisiness is so easy wth SO. I follow simple steps everyday and the administration is no hassle. Great and simple. I like it

Pros:

Simple to get started and understand, very logically built.

Cons:

The onlineversion is slower than the App version on the computer.

Robb
IT Mgmt. in Netherlands
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Very usefull product

4.0 6 years ago

Comments: We use this product to help our customers for quick access to the informtion they need.

Pros:

The software is a complete CRM system which fitts our bussiness sue.

Cons:

It takes some time to adapt the working order of the product. This could be enhanced.

Camilla
Head of Administration in Sweden
Environmental Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Helps me keep track of customers, suppliers and projects

4.0 6 years ago

Comments: Helps me keep track of customers, suppliers and projects

Pros:

User friendly, easy to navigate, very nice layout

Cons:

The calendar cannot be linked to Outlook in the web interface and that you can not "free text" a booking

Åsa
Project manager in Sweden
Marketing & Advertising, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Good CRM system

4.0 6 years ago

Pros:

A lot of possibilities to store and search customer data in the system.

Cons:

That you can't make a selection of all customer activities and documents in the same selection.

Manon
Sale and purchase in Denmark
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The best CRM software ever!

5.0 6 years ago

Comments: User-friendly software!

Pros:

It is easy to use. All the information you need is together.

Cons:

There is nothing I don't like. All the information you need is together.

Trine
Contracting Specialist in Sweden
Management Consulting, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

.

3.0 5 years ago

Pros:

Statistics and easy to follow e-mail conversations

Cons:

Slow system and too many "clicks" to get into different boxes and get information