HelpDesk
What Is HelpDesk?
Handle all types of support requests from questions to solutions, in one tool. Easily set up the workflows that best suit your organisation with the many settings and plug-ins of Artologik HelpDesk. Compile your own reports for following up and improving your products and services.
We are here for you if questions arise. Get fast solutions with the help of our competent and committed support team.
Who Uses HelpDesk?
Our clients use HelpDesk for product support, customer support, IT support, HR support and much more. This tool fits organisations of all sizes and can be customised according to your needs!
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Reviews of HelpDesk
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Josh
Assistance for easy customer support!
Comments: I tested helpdesk some time ago, and got a lot of feedback from partners. Helpdesk was more of an opportunity for me to see a real customer service platform, but it is not a useful product for my current situation.
Pros:
Allows for very good management of customer communications, it's quick and easy. There are useful filters and the possibility to have several users working on a problem. Simple, effective!
Cons:
HelpDesk is a bit expensive for its content, it is a tool for medium and large companies, it lacks a bit of customization on redirects and the templates are too light which limits customization.
Artisan Global Media Response
10 months ago
Dear Josh B Many thanks for the kind words about Artologik HelpDesk! We are happy to hear that you found our tool simple and effective. For information: we have recently released a new web form engine for HelpDesk, which lets you create your own ticket forms with your own design. You can post the forms wherever you need them, for example on your website, to guide your customers in their communication with you. This tool together with the plugin HD-Advanced gives you vast configuration possibilities. Please feel free to contact us if you would like to learn more about these features of if you have any questions, we are happy to help. Kind regards, Linda Braunias CEO Artologik software - Artisan Global Media
