Who Uses Web Tracks?

Small to mid-sized IT departments looking for a way to streamline help desk requests.

What Is Web Tracks?

Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests.

Simple Clean 100% Web Based Interface.

Web Tracks Details

Gritware

http://www.gritware.com

Founded 1998

Web Tracks Pricing Overview

Web Tracks has a free version and offers a free trial. Web Tracks paid version starts at US$295.00/one-time.

Starting Price

US$295.00/one-time

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Training

Documentation

Support

Business Hours

Online

Web Tracks Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management

Web Tracks Reviews

Showing 3 of 3 reviews

Overall
4.3/5
Ease of Use
4.7/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Luisana P.
System Engineer
Higher Education
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 6/4/2018

"I'm happy with the work"

Pros: I think the quality and effort that Web Tracks puts into working with their clients is something that is not overlooked, like its effectiveness, I'm happy with the work.

Cons: I really do not have any complaints to give, on the contrary, I fully recommend it. Excellent service And without doubt one of the best companies in the area of help desks. Recommended

  • Reviewer Source 
  • Reviewed on 6/4/2018
America C.
Web Designer
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/4/2018

"I think it's incredible"

Pros: I think it's incredible how Web Tracks understands its clients and how a really good company-client relationship develops, one of the best companies in terms of helpdesks, I'll definitely be back to continue working with them .

Cons: I really do not have any complaints, I'm fully satisfied and with a big smile on my face, excellent work. Keep in that way.

  • Reviewer Source 
  • Reviewed on 7/4/2018
Verified Reviewer
Principal Developer and Team Lead
Used the Software for: 1-5 months
  • Overall Rating
    3/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    5/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 4/4/2018

"Easy to use, but seems outdated and overpriced"

Pros: It's easy to get setup and installed. It supports modern browsers and every Windows machine we use in house.

Cons: The web interfaces leaves a lot to be desired. The pricing is pretty steep. You can get way more features for free with Spiceworks solution. Product website looks like it was designed in the 90's.

Vendor Response

by Gritware on 19/4/2018

Our product is not ad based like the one you mentioned. Many companies are against using such products as they can be counterproductive by distracting employees from the task at hand.

Our site has recently been upgraded to a responsive mobile friendly layout. These changes are also mirrored in our 2018 Web Tracks release (you reviewed 2017). Most of our clients find our software extremely intuitive with a clean and simple interface ¿ this leads to increased productivity!

Web Tracks offers a fully functional free version without ads. We are extremely competitive in our pricing. All purchases, including upgrades, do not expire, and include a year of free maintenance with outstanding support.

Thanks for taking the time to review Web Tracks.

  • Reviewer Source 
  • Reviewed on 4/4/2018