What Is Constant Contact?

Constant Contact delivers for small businesses and nonprofits with powerful tools that simplify and amplify digital marketing. Whether it's driving sales, growing a customer base or engaging an audience, we deliver the performance and guidance to build strong connections and generate powerful results. For more information, visit www.constantcontact.com.

Who Uses Constant Contact?

Our expanded online marketing platform is designed to help small business owners, side-hustlers, nonprofits and individuals do more and grow more than ever before.

Where can Constant Contact be deployed?

Cloud-based
On-premise

About the vendor

  • Constant Contact
  • Located in Waltham, US
  • Founded in 1998

Constant Contact support

  • Phone Support
  • Chat

Countries available

Afghanistan, Australia, Brazil, British Virgin Islands, Canada and 124 others

Languages

Danish, Dutch, English, French, German and 5 others

About the vendor

  • Constant Contact
  • Located in Waltham, US
  • Founded in 1998

Constant Contact support

  • Phone Support
  • Chat

Countries available

Afghanistan, Australia, Brazil, British Virgin Islands, Canada and 124 others

Languages

Danish, Dutch, English, French, German and 5 others

Constant Contact videos and images

Constant Contact Software - Choose from hundreds of email templates with our easy-to-use drag and drop email editor.
Constant Contact Software - Online Marketing platform — Email, SMS marketing, Google ads, social ads, automation, events and more.
Constant Contact Software - Watch your sends, opens, clicks and more. In-depth reporting allows you to watch the performance of your campaigns over time and see who is engaging and who isn't.
Constant Contact Software - Constant Contact integrates with 1000s of the leading applications. Discover how our partners can help you do more.
View 5 more
Constant Contact video
Constant Contact Software - Choose from hundreds of email templates with our easy-to-use drag and drop email editor.
Constant Contact Software - Online Marketing platform — Email, SMS marketing, Google ads, social ads, automation, events and more.
Constant Contact Software - Watch your sends, opens, clicks and more. In-depth reporting allows you to watch the performance of your campaigns over time and see who is engaging and who isn't.
Constant Contact Software - Constant Contact integrates with 1000s of the leading applications. Discover how our partners can help you do more.

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Features of Constant Contact

  • AB Testing
  • API
  • Alerts/Notifications
  • Auto Update
  • Auto-Responders
  • Automated Publishing
  • CAN SPAM Compliance
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Cataloguing/Categorisation
  • Click Tracking
  • Contact Database
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Segmentation
  • Customisable Branding
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Design Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Event Triggered Actions
  • Inventory Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Management
  • Lead Qualification
  • List Management
  • Marketing Automation
  • Media Library
  • Message Personalisation
  • Mobile Access
  • Mobile Optimised Emails
  • Multi-Account Management
  • Multi-Channel Marketing
  • Order Management
  • Post Scheduling
  • Pre-built Templates
  • Preview Functionality
  • Publishing Options
  • Question Branching
  • ROI Tracking
  • Randomisation
  • Real Time Notifications
  • Reporting/Analytics
  • Response Management
  • SEO Management
  • Segmentation
  • Shipping Management
  • Shopping Cart
  • Skip Logic
  • Social Marketing
  • Social Media Monitoring
  • Subscriber Management
  • Survey Builder
  • Tagging
  • Team Management
  • Template Management
  • Third Party Integrations
  • URL Customisation
  • WYSIWYG Editor
  • Website Management
  • Website Visitor Tracking

Constant Contact Alternatives

Campaign Monitor is an email marketing tool that enables anyone to send beautiful, targeted, and effective email campaigns.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Ecommerce marketing automation for smart sales-driven marketers that have outgrown the generic email marketing platforms. Learn more about Omnisend
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
GetResponse is a powerful marketing automation software that helps grow your audience, engage with customers, and boost online sales. Learn more about GetResponse
Pepipost - World's only ESP that doesn't charge you for emails opened. Sign up and get 30,000 email credits free.
Web based solution made to design and send a newsletter from Gmail.
The most powerful HTML email marketing software products on the net, backed by ten years of R&D and a 100% satisfaction guarantee!
Marketing automation technology that builds & maintains fruitful, long-lasting relationships between marketers, fee-earners & clients.
Cloud-based solution that enables businesses to convert pictures, documents, and whiteboard content into PDF, Word & PowerPoint files.
Email newsletter creation tool that helps with newsletter templates, custom interface, style-design approach and more.
Email Marketing Services, List Hygiene, Full-Service Outsourced Sending, Database Integration, Dynamic Content, Split Testing, more.

Reviews of Constant Contact

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.2
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Miranda
Miranda
Account Executive in US
Verified LinkedIn User
Marketing & Advertising, 1,001-5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Perfect for Professional Marketing Campaigns

5.0 5 days ago New

Pros:

I work at a major advertising company for wedding vendors and we love using Constant Contact to design and personalize email campaigns to our various types of vendors (makeup artists, salons, DJs, etc.). I love how customizable everything is and how with a few clicks, automation is made easy.

Cons:

We've had a couple of bugs across our team and it can be a pain to get in touch with a customer service rep, but usually once we do, they're an easy fix.

David
Director of Communications and Marketing in US
Education Management, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Clean, responsive design and intuitive list management

4.0 2 months ago New

Comments: Customer service has always been helpful, especially when trying to figure out why specific customers are not receiving messages. There is strong automation capability, but we haven't utilized it to its potential.

Pros:

Responsive design and ability to create multiple, clean, attractive templates with varying brand elements. Simple, intuitive drag-and-drop interface. List management is user-friendly and customizable.

Cons:

Formatting of text styles is clunky and time consuming. There is the ability to apply headline and body text styles to some elements, but it is not intuitive at all. Management of bounced/suspended email addresses is not intuitive or informative.

Jennifer
Director of Marketing in US
Nonprofit Organisation Management, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

A middle of the road product that gets the job done

3.0 2 months ago New

Comments: Overall, it delivers your emails, it organizes different contact lists and you can segment them. You can schedule your emails and even add in social campaigns. It does what it should, however, creating the email is actually more complicated than it needs to be and it feels like you are designing in 2001 software with tables. Its a big disjointed and clunky. You don't' have the design freedom that is otherwise available in other products. It is more complicated to learn and create than others. It's missing the bells and whistles, so if you are more of a programmer than designer, than this would work great for you.

Pros:

The deliverability is good, the easy to view statistics are a nice feature.

Cons:

It lacks design functionality, and an intuition that users are now dependent on when creating an email quickly. The biggest issue I have with this is that if a user unsubscribes it takes a whole lot of work to get them back into the system. Some people unsubscribe to one email not realizing that it removes them completely and to get back on the list, they have to fill out a form (that you have to create) and can take a week or so to get them back in. So, it took LOTS of time to even figure that was happening and then had to create the form and wait a week etc etc. I understand there is a need for compliance but there has to be a better way...

Verified Reviewer
Director of Marketing in US
Verified LinkedIn User
Higher Education, 201-500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Efficient but Limited

4.0 4 months ago

Pros:

I like that I am able to import templates I build in BEE Pro's email builder. Maintaining customer lists is easy. The company is well-known enough to have extensive plug-ins for both WordPress and WIX sites.

Cons:

Their things make their email campaign builder limited: no mobile design front-end editor, no ability to customize email width, or easily affect padding and margins. Also, it is weird that you have to contact their customer service to remove their logo at the bottom of the email - even if you pay for the pro plans.

Hylda
Business Manager in US
Publishing, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Reliable but a Little Costly

4.0 2 weeks ago New

Comments: Overall, Constant Contact is a reliable.

Pros:

We send out weekly newsletters, so I like that I can just copy the previous week's and change out the content, which saves a tremendous amount of time.

Cons:

The app still seems somewhat limited in terms for text formatting and the custom HTML code feature isn't or doesn't seem to be available to us anymore.