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What Is PestPac?

PestPac by WorkWave is the one true pest control software, providing robust, innovative features and empowering pest control operators to grow their business, service their customers and maximize their money. As a true all-in-one solution, PestPac enables users to reduce paperwork, operate more efficiently, generate leads, close more sales and keep customers. With 40 years of experience, PestPac offers unique expertise in developing solutions built specifically for pest control operators.

Who Uses PestPac?

Residential and commercial small to enterprise-level pest control companies.

PestPac Software - The Multi-Unit module provides the flexibility, efficiency, and service quality needed to handle larger properties, such as condo associations and apartment complexes.
PestPac Software - Visual insights into the data you need to evaluate your business and make decisions that can significantly improve sales, increase customer satisfaction, and boost employee productivity immediately!
PestPac Software - Manage and close new leads to grow your business and improve the quality and consistency of your relationships with customers for improved profitability and more closed sales.
PestPac Software - Using an industry-leading, proprietary algorithm, RouteOp increases operational efficiencies through scheduling algorithms that ensure customers are serviced promptly and that techs are dispatched efficiently.
PestPac Software - Centralize communication across different channels, personalize customer interactions with easy access to account details and eliminate repetitive manual processes for your team by providing them with a single access point for customer communication.

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Reviews of PestPac

Average score

Overall
3.9
Ease of Use
3.6
Customer Service
3.9
Features
3.9
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Richard
Richard
US
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

PestPac - Great software for independent pest control owners/operators!

5.0 6 years ago

Pros:

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons:

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Laura
Office Manager in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Great Software for Pest Control Company!

4.0 5 years ago

Pros:

This software is fairly easy to use once you learn the basics. I really like that it's functions are customizable to meet the needs of the company using it. It's great for retaining customer information and keeping up with service history and future service needs.

Cons:

I've used a different software that had a better plan for mapping and scheduling, but lacked greatly in other areas. Adding better routing and mapping functionality is available, but adding it costs more. I don't know if adding it will do what I would like. It would be nice to see all customers with service due this month on the map at the same time. This would allow better customization of the routes each month.

WorkWave Response

5 years ago

Hi Laura - Thank you for the review! We are so glad you are finding success with our software, and we really appreciate the valuable feedback.

james
president in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

bad customer service

4.0 4 weeks ago New

Comments: hit and misssssssssssssssssssssssssssssssssssssssssssssss

Pros:

functionality is great for routing but customer service is terrible

Cons:

financial departments lack of customer service

WorkWave Response

3 weeks ago

Hello and thank you for sharing your experiences with WorkWave. We've taken note of your comments and encourage you to contact Support directly at (800) 762-0301 to ensure prompt customer service. Thank you, WorkWave

Shannon
Marketing Coordinator in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Modules on top of modules

2.0 5 years ago

Comments: My company has used PestPac since 1997 (before it was PestPac) though I've only used it for 3 and a half years. My entire experience as a PestPac user has been sorely dismal, dismaying, and disheartening. During this time we've had extensive issues with technician schedules missing stops (even refreshing the mobile app every day), customer communications randomly stopping, a serious lack of reports to determine top revenue-generating Bill-tos, and more. Due to the huge amount of data PestPac stores (and our data goes way back), Service Setups are often popluated with phantom arrival times and PestPac support seems unable to tell from where the data is coming and therefore can do nothing to fix it. The software is module-based, which means you pay extra for every little module, and modules don't always get along with the base platform and other modules without an extensive amount of setup work (and even then it's likely to go awry). Their support is very slow to repond to inquiries (like weeks), though if you need to add a license or inquire about adding on a module, sales gets back to you within the hour. At one point, we tried to use their Route Optimizer, only to find out 8 months into "onboarding" that our scheduling process won't even work with Route Ops. We were never able to even implement one day of Route Ops, but we were still charged for every month past our 3 months of onboarding time. It's unfortunate there is little else out there.

Pros:

I like that there is huge potential for an all-encompassing pest control business software including dispatch, route optimization, fleet tracking, technician reviews, CRM, email marketing, Executive Dashboard, etc.

Cons:

Pretty much everything, but mostly the fact that technician schedules are sometimes missing stops, and checkboxes associated with customer communications and reports are often unchecked randomly so customers suddenly stop receiving their Invoices and Inspection Reports.

WorkWave Response

5 years ago

Hi Shannon - Thanks for the review, and we are sorry to hear about your frustrating experience with PestPac. We will be passing this feedback along to our product team!

Jennifer
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Excellent Service Every Time

5.0 5 years ago

Comments: It powers our business. I am so grateful to have found Pest Pac back when we started in 2002. It has made all the difference in our ability to provide the best customer service experience possible. They are the best company I have every worked with in terms of professionalism, friendliness, reliability, and quality of product.

Pros:

It is easy to use and the customer. It is full of features and options which can make it complex at times, but this is a good thing and Customer Service is always available to help you learn and understand features as you are ready to use them or new ones become available.

Cons:

I honestly can't think of anything. Any issues are quickly resolved and they are consistently working on improvements and listen to customer feedback.

WorkWave Response

5 years ago

Hi Jennifer - Thank you so much for the 5 star review! We are so glad to hear you are finding success with our software.