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Zeffy
What Is Zeffy?
Zeffy (formerly Simplyk) is the only zero-fee fundraising platform for nonprofits.
While other platforms take a portion of donations in fees, Zeffy gives 100% of all donations directly to nonprofits and relies entirely on voluntary contributions. Donors can have peace of mind that the entirety of their gift is going straight to the cause.
Online donations. Event ticketing. Peer-to-peer fundraising. Memberships. Donor management, Raffles & lotteries and more!
Who Uses Zeffy?
Zeffy is the only zero-fee fundraising platform for nonprofits. Best suited for small and medium nonprofit organizations. Serving over 10,000 nonprofits across North America.
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Reviews of Zeffy
Alternatives Considered:
A Fantastic Online Donation Service for Schools and Churches
Comments: It has been a real gift, allowing us to take donations from our school parents in an effortless but organized manner without fees!
Pros:
The best feature is allowing folks to give a donation in lieu of fees. That is a novel and wonderful idea.
Cons:
We love it! No complaints whatsoever. Zeffy is about as simple to use as one could ask, yet provides the detailed reports we need.
Great product that saves money
Comments: Using Simplyk has been a great experience, especially in saving us money but also in providing us with a great platform to do our fundraising. Their customer service team is one of the best I've ever dealt with, and I really appreciate having an account manager I can go to for assistance who is very quick to respond and do all they can to help us.
Pros:
The biggest selling feature of Simplyk for non-profits is that they cover the costs of all credit card transaction fees, which saves us a lot of money. On the user end, it's a very clean-looking website, and fairly simple to use. On the back end, setting up ticket pages and campaigns is straightforward and pulling reports is not very complicated. Integrating with Stripe was quick and easy - our accountant loves it!
Cons:
Since Simplyk seems to be a newer software, it is still missing some features that would be great to have and it's sometimes not as robust as we would like. It does not allow users (for us, people who are fundraising on our behalf) to be able to send emails to their sponsors in order to thank them for their donations. It would be nice to have more administrator control as well - there are some things I need to email to Simplyk team to do for me because I can't do them myself.
Zeffy Response
2 years ago
Thank you so much for your great review! We are always working on adding new features and are going to be adding some of the features you mentioned very soon. Thanks again, the Simplyk team
Beware - this company refunded [SENSITIVE CONTENT HIDDEN] dollars of event funding without any wrongdoing on our part.
Comments: Horrible. I am writing to express my disappointment and frustration with your credit card processing services for nonprofit organizations. As a nonprofit organization, we rely heavily on donations to fund our mission and were excited to learn about your promise of zero fees on credit card processing. However, our recent experience with your services has been incredibly frustrating and damaging to our organization. Recently, we received a significant donation of over [SENSITIVE CONTENT HIDDEN] from twelve different companies that were eager to support our cause. However, to our shock and dismay, we discovered that your company had assumed fraudulent activity on the part of one of the credit card users relating to one of the companies that donated. This led to your company striking our account and refunding the entire amount without reaching out to us to confirm the legitimacy of the charge. What makes this situation even more frustrating is that we had already confirmed with someone from your team via email that our account was not fraudulent. Additionally, we were able to move [SENSITIVE CONTENT HIDDEN] from the account into our bank account, which makes it even more confusing as to why the remaining [SENSITIVE CONTENT HIDDEN] was refunded. This lack of communication and transparency on your part has caused us significant financial and reputational harm. The companies that donated to our organization are now confused and need to restart the donation proceedings. Zeffy did not bother to do their due diligence and kept our funds….
Pros:
This company is a sham and suspended my account a week before our meeting.
Cons:
This company is dogmatic, inflexible and unable to retract their wrongdoing. Beware.
Zeffy Response
5 months ago
In these times of high cyber fraud, Zeffy does everything in its power to protect donors and organizations from fraudulent activity. Our fraud protection processes are rigorous and we sometimes face the difficult decision to close an account in the event of high suspected fraud risk activities. In this specific case, the account was flagged by our fraud protection automated system twice for suspicious large transaction amounts, and we have received reports from donors who did not recognize such charges on their statements. We have been unable to verify the legitimacy of the account, and have made the difficult decision to close the account and refund all payments processed to the donors, for their protection. Zeffy has not kept any funds, and has informed the account owner of the situation via email and calls. We are sorry that your organization could not continue using the platform, and we are always available to answer any further questions or concerns. Zeffy Support Team
Alternatives Considered:
Great platform for managing donation and fundraising.
Comments: Great platform to manage donors, for online donations, and to organize a fundraising event through the ticketing app.
Pros:
The fact that there are no transaction fees was a big plus for our nonprofit, and the platform is very easy to use.
Cons:
Automated email received about traffic activity and suggestions to reach ou to donors.
Zeffy is awesome
Pros:
It was extremely easy to set up our account with Zeffy and create different forms for different fundraising activities. Customer service has been terrific. The platforms ability to allow easy communication with donors has been especially helpful. It has exceeded my expectations.
Cons:
Merging our prior donor database with Zeffy has been a little challenging.
