---
description: Learn more about IT2M price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: IT2M Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [IT2M](/software/220031/it2m)

# IT2M

Canonical: https://www.capterra.ie/software/220031/it2m

> IT2M is a complete solution for managing IT services (ITSM) and corporate services areas (ESM).
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses IT2M?

IT2M was designed to serve the IT and shared services of small, medium and large companies. It is also ideal for outsourcing companies.

## About the vendor

- **Company**: IT2M

## Commercial Context

- **Starting Price**: R$20.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: The price is for subscription licenses without a host fee. (host fee must be calculated as an additional cost).
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, Portuguese, Spanish
- **Available Countries**: Brazil

## Features

- Alerts/Notifications
- Analytics
- CMDB
- Change Management
- Customer Support
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Service Level Agreement (SLA) Management

## Integrations (2 total)

- LDAP Manager
- SOTI MobiControl

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Service Desk Software](https://www.capterra.ie/directory/31027/service-desk/software)

## Alternatives

1. [Freshservice](https://www.capterra.ie/software/132997/freshservice) — 4.5/5 (685 reviews)
2. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
3. [Atera](https://www.capterra.ie/software/144309/atera) — 4.5/5 (446 reviews)
4. [Desk Manager](https://www.capterra.ie/software/173025/help-desk-software) — 4.8/5 (106 reviews)
5. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Links

- [View on Capterra](https://www.capterra.ie/software/220031/it2m)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/220031/IT2M/> |
| en-AE | <https://www.capterra.ae/software/220031/it2m> |
| en-AU | <https://www.capterra.com.au/software/220031/it2m> |
| en-CA | <https://www.capterra.ca/software/220031/it2m> |
| en-GB | <https://www.capterra.co.uk/software/220031/it2m> |
| en-IE | <https://www.capterra.ie/software/220031/it2m> |
| en-IL | <https://www.capterra.co.il/software/220031/it2m> |
| en-IN | <https://www.capterra.in/software/220031/it2m> |
| en-NZ | <https://www.capterra.co.nz/software/220031/it2m> |
| en-SG | <https://www.capterra.com.sg/software/220031/it2m> |
| en-ZA | <https://www.capterra.co.za/software/220031/it2m> |
| pt | <https://www.capterra.com.br/software/220031/it2m> |
| pt-PT | <https://www.capterra.pt/software/220031/it2m> |

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