---
description: Learn more about Mobile Service Cloud price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Mobile Service Cloud Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Mobile Service Cloud](/software/218944/mobile-service-cloud)

# Mobile Service Cloud

Canonical: https://www.capterra.ie/software/218944/mobile-service-cloud

> Improve any customer interaction with Mobile Service Cloud. Easily manage live chat, email, WhatsApp and other channels in one inbox.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Mobile Service Cloud?

Customer service teams in small, medium, and large companies looking for an easy-to-use, scalable customer service solution. Proven success in eCommerce, travel, and insurance companies.

## About the vendor

- **Company**: CM.com
- **Location**: Los Angeles, Netherlands
- **Founded**: 1998

## Commercial Context

- **Starting Price**: €35.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Three pricing plans are available: Basic, Advanced, and Pro. 
Basic plan includes:
- Agent Inbox
- Predefined responses
- Basic statistics and reporting
- Scripted chatbot
- Support via email
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Brazilian Portuguese, Danish, Dutch, English, Finnish, French, German, Italian, Russian, Spanish, Turkish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Agent Interface
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Centre Management
- Chat/Messaging
- Chatbot
- Code-free Development
- Computer Telephony Integration
- Customer Database
- Customer History
- Customer Support
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Visualisation
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Multi-Channel Data Collection
- Personalisation
- Pre-Configured Bot
- Proactive Chat
- Quality Management
- Query Suggestions
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Transfers/Routing
- Workflow Management
- Workforce Management

## Integrations (10 total)

- BlueConic
- CM.com Communications Platform
- CM.com Payments Platform
- Mobile Marketing Cloud
- Salesforce Starter
- Segment
- Shopify
- Shopware
- Spotler Activate
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.capterra.ie/directory/22/customer-service/software)
- [Customer Experience Software](https://www.capterra.ie/directory/30671/customer-experience/software)
- [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software)
- [Customer Support Software](https://www.capterra.ie/directory/32315/customer-support/software)
- [Customer Communications Management Software](https://www.capterra.ie/directory/31002/customer-communications-management/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.ie/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.ie/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Kustomer](https://www.capterra.ie/software/158128/kustomer) — 4.6/5 (79 reviews)
4. [Gladly](https://www.capterra.ie/software/156723/gladly) — 4.8/5 (139 reviews)
5. [inconnect](https://www.capterra.ie/software/164772/omnichannel) — 3.9/5 (19 reviews)

## Links

- [View on Capterra](https://www.capterra.ie/software/218944/mobile-service-cloud)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/software/218944/mobile-service-cloud> |
| de | <https://www.capterra.com.de/software/218944/mobile-service-cloud> |
| de-AT | <https://www.capterra.at/software/218944/mobile-service-cloud> |
| de-CH | <https://www.capterra.ch/software/218944/mobile-service-cloud> |
| en | <https://www.capterra.com/p/218944/Mobile-Service-Cloud/> |
| en-AE | <https://www.capterra.ae/software/218944/mobile-service-cloud> |
| en-AU | <https://www.capterra.com.au/software/218944/mobile-service-cloud> |
| en-CA | <https://www.capterra.ca/software/218944/mobile-service-cloud> |
| en-GB | <https://www.capterra.co.uk/software/218944/mobile-service-cloud> |
| en-IE | <https://www.capterra.ie/software/218944/mobile-service-cloud> |
| en-IL | <https://www.capterra.co.il/software/218944/mobile-service-cloud> |
| en-IN | <https://www.capterra.in/software/218944/mobile-service-cloud> |
| en-NZ | <https://www.capterra.co.nz/software/218944/mobile-service-cloud> |
| en-SG | <https://www.capterra.com.sg/software/218944/mobile-service-cloud> |
| en-ZA | <https://www.capterra.co.za/software/218944/mobile-service-cloud> |
| es | <https://www.capterra.es/software/218944/mobile-service-cloud> |
| es-AR | <https://www.capterra.com.ar/software/218944/mobile-service-cloud> |
| es-CL | <https://www.capterra.cl/software/218944/mobile-service-cloud> |
| es-CO | <https://www.capterra.co/software/218944/mobile-service-cloud> |
| es-CR | <https://www.capterra.co.cr/software/218944/mobile-service-cloud> |
| es-DO | <https://www.capterra.do/software/218944/mobile-service-cloud> |
| es-EC | <https://www.capterra.ec/software/218944/mobile-service-cloud> |
| es-MX | <https://www.capterra.mx/software/218944/mobile-service-cloud> |
| es-PA | <https://www.capterra.com.pa/software/218944/mobile-service-cloud> |
| es-PE | <https://www.capterra.pe/software/218944/mobile-service-cloud> |
| fr | <https://www.capterra.fr/software/218944/mobile-service-cloud> |
| fr-BE | <https://fr.capterra.be/software/218944/mobile-service-cloud> |
| fr-CA | <https://fr.capterra.ca/software/218944/mobile-service-cloud> |
| fr-LU | <https://www.capterra.lu/software/218944/mobile-service-cloud> |
| it | <https://www.capterra.it/software/218944/mobile-service-cloud> |
| nl | <https://www.capterra.nl/software/218944/mobile-service-cloud> |
| nl-BE | <https://www.capterra.be/software/218944/mobile-service-cloud> |
| tr | <https://www.capterra.web.tr/software/218944/mobile-service-cloud> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Ireland","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"D","postalCode":"D02 NP94","streetAddress":"2 Park Place, 3rd Floor, Hatch St Dublin, D02 NP94 Ireland"},"description":"Capterra Ireland helps millions of people find the best business software. With software reviews, ratings, infographics and a comprehensive list of business software.","email":"info@capterra.ie","url":"https://www.capterra.ie/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.ie/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"Mobile Service Cloud","description":"Mobile Service Cloud is a customer service solution that empowers agents across industries to deliver personal customer service experiences. Make interactions as easy as possible for both customers and employees. Use the Agent Inbox to interact with your customers through their preferred channels such as WhatsApp, Live Chat, Instagram Messaging, Apple Business Messaging, or Voice. Mobile Service Cloud also includes a chatbot to automate your conversations with a seamless handover to an agent.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ffea14ec-a129-4346-a713-7509c132b9ed.png","url":"https://www.capterra.ie/software/218944/mobile-service-cloud","@type":"SoftwareApplication","@id":"https://www.capterra.ie/software/218944/mobile-service-cloud#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.ie/#organization"},"offers":{"price":"35","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.ie/software/218944/mobile-service-cloud#faqs","mainEntity":[{"name":"What Is Mobile Service Cloud?","@type":"Question","acceptedAnswer":{"text":"Mobile Service Cloud is a customer service solution that empowers agents across industries to deliver personal customer service experiences. Make interactions as easy as possible for both customers and employees. Use the Agent Inbox to interact with your customers through their preferred channels such as WhatsApp, Live Chat, Instagram Messaging, Apple Business Messaging, or Voice. Mobile Service Cloud also includes a chatbot to automate your conversations with a seamless handover to an agent.","@type":"Answer"}},{"name":"Who Uses Mobile Service Cloud?","@type":"Question","acceptedAnswer":{"text":"Customer service teams in small, medium, and large companies looking for an easy-to-use, scalable customer service solution. Proven success in eCommerce, travel, and insurance companies.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Mobile Service Cloud","position":3,"item":"/software/218944/mobile-service-cloud","@type":"ListItem"}],"@id":"https://www.capterra.ie/software/218944/mobile-service-cloud#breadcrumblist"}]}
</script>