---
description: Learn more about Feed It Back price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Feed It Back Pricing, Cost & Reviews - Capterra Ireland 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Feed It Back](/software/213501/feed-it-back)

# Feed It Back

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> The customer experience dashboard for hospitality operators.
www.feeditback.com
> 
> Verdict: Rated **4.9/5** by 81 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Feed It Back?

We are the UK's leading total reputation solution for the Hospitality sector

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 81 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Feed It Back

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: Dutch, English, German, Italian, Spanish
- **Available Countries**: Australia, Austria, Belgium, France, Germany, Greece, Guernsey, Ireland, Isle of Man, Italy, Jersey, Malta, Monaco, Netherlands, Portugal, San Marino, Spain, United Kingdom, United States, Vatican City and 1 more

## Features

- Customer Experience Management
- Engagement Tracking
- Response Management
- Review Request
- Review Sharing
- SEO Management
- Sentiment Analysis
- Social Media Integration

## Integrations (14 total)

- AccessPaaS
- Airship
- Fishbowl
- Google One
- Instagram
- OpenTable
- ResDiary
- TOGGLE
- Trail
- Trustpilot
- Twitter/X
- Yapster
- Yext
- Zonal

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [Reputation Management Software](https://www.capterra.ie/directory/30750/reputation-management/software)

## Alternatives

1. [Brand24](https://www.capterra.ie/software/149054/brand24) — 4.7/5 (254 reviews)
2. [Trustpilot](https://www.capterra.ie/software/169618/trustpilot) — 4.5/5 (1202 reviews)
3. [rater8](https://www.capterra.ie/software/177794/rater8) — 5.0/5 (181 reviews)
4. [Birdeye](https://www.capterra.ie/software/152997/birdeye) — 4.7/5 (702 reviews)
5. [TrueReview](https://www.capterra.ie/software/210085/truereview) — 5.0/5 (150 reviews)

## Reviews

### "Great system & Team\!" — 5.0/5

> **Reece** | *28 June 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: i love that feed it back helps me keep connected with all of our customers across the UK, it gives me the power to have a great impact with our customers and build relationships and keep track of progress. having \[sensitive content hidden\] on hand for support is always great, she gets back to me ASAP with any updates and is a pleasure to speak with\!
> 
> **Cons**: N/A its a great system, at this moment i do not have any cons\!
> 
> Overall the feed-it-back system has allowed my to have a greater impact in the business, allowing me to share both positive and improvement points directly with the teams across the UK. I love that we have a dedicated manager to contact for any questions or concerns. We have regular catch up calls which is always interesting as is gives us the time to go through points that need to be looked into.

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### "Great customer insight / feedback platform" — 5.0/5

> **Bryan** | *2 May 2024* | Hospitality | Recommendation rating: 9.0/10
> 
> **Pros**: Being able to see customers' comments, reviews, and feedback from a variety of different platforms, all in one place.

Great analytics and reports - especially the new Reports Centre.

Our account manager, \[sensitive content hidden\], is also extremely helpful and always super quick to support and action any requests. It's a pleasure working with her. She helped me test new surveys, which drove a considerable increase of survey responses and NPS score.
> 
> **Cons**: For a while survey types \& templates was a little confusing as our whole survey set-up wasn't the best, however after a couple of calls with our account manager it all made sense.

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### "Fab Product and Service" — 5.0/5

> **Lisa** | *18 January 2021* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: Integration with our EPOS system., richness of data and reporting, ease of use, instant feedback.
> 
> **Cons**: The reports wizard wasn't the easiest for me personally but I had amazing support from  \[SENSITIVE CONTENT HIDDEN\] so never went without the reporting I needed
> 
> I found my experience overall with Feed it Back to be great, from first conversations to implementation and support, there was always someone there to help and make the process smooth which has resulted in us agreeing to roll out across all sites following a trial on 7 last year.

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### "Invaluable with clear development insights" — 5.0/5

> **Jamie** | *24 October 2022* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Having the ability in real-time to collate all reviews from applicable channels not only makes our operation more efficient, it has allowed us to pivot when required to ensure our guest opinion score remains strong. The dashboard facility gives clear indication of not only individual restaurant training and development needs but brand level decisions which we now base on fact not feeling. The integration possibilities with other suppliers has made our 360 tech stack quite impressive, all of this married absolutely perfectly with great account and success management/training. Thank you FIB team.
> 
> **Cons**: Nothing stands out as a con. The system is easy to use and completely data driven.
> 
> Seamless, extremely  efficient, clear, concise and effective as soon as you go live.

-----

### "Feed It Back Review" — 4.0/5

> **Laura** | *23 July 2023* | Hospitality | Recommendation rating: 7.0/10
> 
> **Pros**: Excellent Customer Service, integrations, easy to use day to day, reasonably priced and good monthly insights.
> 
> **Cons**: More flexibility needed on report generation, dashboard could be more engaging for end users.

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Next: [Next page](https://www.capterra.ie/software/213501/feed-it-back?page=2)

## Links

- [View on Capterra](https://www.capterra.ie/software/213501/feed-it-back)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/213501/Feed-It-Back/> |
| en-AE | <https://www.capterra.ae/software/213501/feed-it-back> |
| en-AU | <https://www.capterra.com.au/software/213501/feed-it-back> |
| en-CA | <https://www.capterra.ca/software/213501/feed-it-back> |
| en-GB | <https://www.capterra.co.uk/software/213501/feed-it-back> |
| en-IE | <https://www.capterra.ie/software/213501/feed-it-back> |
| en-IL | <https://www.capterra.co.il/software/213501/feed-it-back> |
| en-IN | <https://www.capterra.in/software/213501/feed-it-back> |
| en-NZ | <https://www.capterra.co.nz/software/213501/feed-it-back> |
| en-SG | <https://www.capterra.com.sg/software/213501/feed-it-back> |
| en-ZA | <https://www.capterra.co.za/software/213501/feed-it-back> |

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