--- description: Learn more about Cisco Unified Contact Center Express price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Cisco Unified Contact Center Express Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Cisco Unified Contact Center Express](/software/212123/cisco-unified-contact-center-express) # Cisco Unified Contact Center Express Canonical: https://www.capterra.ie/software/212123/cisco-unified-contact-center-express > Cisco Unified Contact Center Express provides an interactive voice response (IVR) ports that is easy to deploy and manage. > > Verdict: Rated **4.4/5** by 5 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 3.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cisco - **Founded**: 2010 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: 2–10, 11–50, 51–200 - **Deployment & Platforms**: Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Agent Interface - Automated Routing - Call Recording - Call Routing - Computer Telephony Integration - Customer Experience Management - Employee Scheduling - File Sharing - For Call Centres - Labor Forecasting - Multi-Channel Communication - Multi-User Collaboration - Performance Metrics - Queue Management - Reporting/Analytics ## Category - [Unified Communications Software](https://www.capterra.ie/directory/31035/unified-communications/software) ## Related Categories - [Unified Communications Software](https://www.capterra.ie/directory/31035/unified-communications/software) - [Contact Centre Software](https://www.capterra.ie/directory/32035/contact-center/software) - [Call Center Workforce Management Software](https://www.capterra.ie/directory/32607/call-center-workforce-management/software) ## Alternatives 1. [Bitrix24](https://www.capterra.ie/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [RingCX](https://www.capterra.ie/software/154951/ringcentral-contact-center) — 4.2/5 (253 reviews) 3. [8x8 Contact Center](https://www.capterra.ie/software/161523/contactnow) — 4.3/5 (47 reviews) 4. [Genesys Cloud CX](https://www.capterra.ie/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 5. [Five9](https://www.capterra.ie/software/132405/five9) — 4.2/5 (481 reviews) ## Reviews ### "Feature-Rich" — 4.0/5 > **Verified Reviewer** | *25 May 2023* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: This product seamlessly integrates with other Cisco products and solutions, such as Cisco Unified Communications Manager (CUCM), Cisco IP phones, and Cisco collaboration tools. > > **Cons**: Implementing and managing this product can be complex, especially for organizations without prior experience with Cisco contact center solutions. ----- ### "Better than most and ahead of the curve\!" — 5.0/5 > **Jacqueline** | *15 June 2017* | Recommendation rating: 10.0/10 > > **Pros**: Cisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda. > > **Cons**: There are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future. > > I left the company using this service six months ago. I miss it already. ----- ### "Easy enough" — 4.0/5 > **Aimee** | *13 March 2018* | Computer Software | Recommendation rating: 6.0/10 > > **Pros**: The ability to make conference calls with multiple customers has never been easier with any other system\! > > Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco ----- ### "Video collaboration solutions" — 5.0/5 > **Shantanu** | *17 April 2018* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available. > > **Cons**: Annoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser. ----- ### "Helpful Calling Company" — 4.0/5 > **Megan** | *21 November 2016* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Easy to use for anyone. > > **Cons**: There are some lines that don't connect with cisco, making the calls go automatically to a busy line. > > Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use. ## Links - [View on Capterra](https://www.capterra.ie/software/212123/cisco-unified-contact-center-express) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data