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Lightspeed Restaurant
What Is Lightspeed Restaurant?
Future-proof your business with Lightspeed Restaurant and its features like delivery, contactless payment & customizable floor plans for social distancing. With Lightspeed powering your bakery, you can focus less on operations and more on personalizing your service to increase customer satisfaction. Always ensure order accuracy during busy mornings with a customer facing display and cut down on line-ups with a self-order kiosk directly connected to your POS.
Who Uses Lightspeed Restaurant?
Lightspeed's functionalities are aligned with restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience.
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Reviews of Lightspeed Restaurant
Great Product
Pros:
Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease. The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.
Cons:
Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.
!!SMALL BUSINESS WARNING!! NOT FAIR
Comments:
!!WARNING!!! THIS COMPANY IS NOT FAIR!
They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they won't actual share the recording though). We have no need for this extra program at the moment, have not used it and do not plan to use it at this time as our business volume has a ceiling and the margins do not support it at this time. We understand the value in the loyalty program by cannot presently justify it.
I have not worked for or worked with a company that does not work fairly with their customers.
I do not recommend LightSpeed and am stuck with them for another 11 months and plan to find a better POS partner.
Pros:
The software is comprehensive. Many add-ons are available at high costs.
Cons:
It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.
Lightspeed Response
5 years ago
Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS
Definitely would not recommend. Over priced and impossible to cancel.
Pros:
Easy to use but when compared to competitors like square, extremely over priced.
Cons:
I would be very careful signing up, we have been trying to cancel for weeks now but have been given the run around. The sales team is supposed to reach out but we have been waiting. Now our next months payment has just come out. They are extremely difficult to deal with. Other companies have call centers based in the states but it does not seem as though lightspeed does.
Lightspeed Response
last year
Hi Gurjinder, We would like to sincerely apologize for your recent experience with Lightspeed. We value all feedback and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at [email protected]. The Customer Success Team Lightspeed
Alternatives Considered:
Lightspeed POS for Restaurant
Comments: Overall, our experience has been great, but no software is perfect. Their rates are comparable, but the customer support is phenomenal.
Pros:
Lightspeed is sleek, very professional look and feel. Although it does take a number of buttons to run through a transaction, it's definitely an upgrade to what he had prior. The loyalty program integration is amazing, as customers earn points on the spot without any manual entry.
Cons:
Although not directly related to POS, their payment processing dose not allow partial refunds which causes us headaches at times.
Makes Perfect Sense!
Comments: We have been using Lightspeed for 2+ years now and absolutely love it! We are able to utilize many of their components to assist us not only in the basics (inventory, sales) but analytics and E-Comm. LS staff are very knowledgeable, friendly and quick to respond to our needs.
Pros:
We are able to customize according to our needs. We utilize many of the components and are constantly learning.
Cons:
Sometimes we have recommendations and submit them.
