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Lightspeed Restaurant

Lightspeed Restaurant

What Is Lightspeed Restaurant?

Future-proof your business with Lightspeed Restaurant and its features like delivery, contactless payment & customizable floor plans for social distancing. With Lightspeed powering your bakery, you can focus less on operations and more on personalizing your service to increase customer satisfaction. Always ensure order accuracy during busy mornings with a customer facing display and cut down on line-ups with a self-order kiosk directly connected to your POS.

Who Uses Lightspeed Restaurant?

Lightspeed's functionalities are aligned with restaurateurs' priorities. It simplifies day-to-day tasks so you're free to focus on what matters: business growth and customer experience.

Lightspeed Restaurant Software - Lightspeed Restaurant (K Series)
Lightspeed Restaurant Software - Lightspeed Restaurant (K Series)
Lightspeed Restaurant Software - Lightspeed Restaurant (L Series)

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Reviews of Lightspeed Restaurant

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.3
Features
4.2
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ondrej
Ondrej
Software developer ; bike mechanic in Canada
Verified LinkedIn User
Sports, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best POS I've used

5.0 2 years ago

Comments: We wanted a simple to use, reliable and feature rich application and Lightspeed delivered, only wish we could write our own extensions a little easier.

Pros:

The ux is absolutely straightforward and intuitive, you hardly even need the manual from set up to production

Cons:

API behind a pay wall. As a software developer who casually wrenches and has set up lightspeed in multiple businesses, I'd have liked to get in deeper on the nerdy side. From a regular user perspective that's not an issue though.

Malcolm
GM in Canada
Restaurants, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Choose Lightspeed!

4.0 3 years ago

Comments: Lightspeed was, is, and will continue to be great for us.
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Pros:

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out a workaround. The ability to export raw data of every receipt item for every receipt entered has proven invaluable. With knowledge of Excel, data analytics have been insightful and highly beneficial. Since the pandemic began, Lightspeed has continued to innovate and has improved their product which has allowed us to create an online ordering site for pickup and delivery. And the best part is full integration with our online site, POS, accounting software, and scheduling software.

Cons:

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Rocco
Operation Manager in UK
Hospitality, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Good POS option

4.0 2 months ago

Pros:

Lightspeed is very easy to use and very intuitive for staff

Cons:

Inventory is limited and not suitable for businesses with a big listing of products

Lightspeed Response

2 months ago

Hi Rocco, Thank you for your feedback! We're glad to hear that you find Lightspeed easy to use and intuitive for your staff. We're constantly working to improve our inventory features to better accommodate businesses with larger product listings. Your input is valuable as we strive to make Lightspeed the best POS option for all types of businesses. The Lightspeed Team

Clif
Owner
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Not interested in much other than sales

1.0 7 years ago

Comments: Implementation was terrible. The salesman made onboarding sound very simple, but when I was putting my items into the system, it was no better than square to do. The company's idea of helping you seems to be to create videos for you to figure out their software so that they don't really have to help you. The few times I called to try to get help with items, the support staff was very short and seemed more interested in just getting you off the phone and moving on. Perhaps there performance reviews are based on quantity of clients "helped". I was very clear with the sales team about what I needed for my business. I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities. Also, I came to find out that their claim that none of the equipment that I already had with square would be compatible with lightspeed is completely false. They basically sent me the same star printers that I had with square and cash drawers that I could have used with my current printers as well. While the pricing online says the monthly fees, their salesman knew that I needed more registers than they sent me. Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake. They sent me the hardware and threw a bunch of additional software charges in the mix without even mentioning them. All charges were made before I even saw an invoice.
I confronted them about it and the initial response was "all sales are final". At that point, I told them that they had two weeks to get back to me on how would reconcile the mistakes made by their company to retain me as a customer and mend our relationship. I didn't hear from them at all during that time. When they finally got back to me, I told them that I did not want to continue my relationship with them anymore, and and that I understood that I'd incur some costs in severing the partnership, but I thought it should be fair. I'd eat all shipping costs and hardware from the first order, but I wanted a refund on the unauthorized charges and for software to be prorated to time elapsed only. I understood I would be out several thousand dollars. I was told "there is nothing we can do" by multiple managers. Finally, just today I received an invoice concerning my refund for the second order of hardware and the refund did not include any of the software as discussed with their managers, and they want to charge me a 20% restocking fee for hardware that never even made it to my place of business. The refund that they are supposedly giving me for absolutely no services rendered. This company is totally crooked. Do not make the same mistakes that I have. I will likely be perusing legal action against this company if they do not respond appropriately.

Pros:

I thought this product was going to be a great way to more easily keep my books up to date and get pricing and inventory dialed in as compared to square. It has a lot of functionality compared to a product like shop keep or square.

Cons:

Service - Limited concern for the customer's problems. No effort to actually work through and understand a client's business. Sales Team - Arrogant and dishonest Billing - Sly and deceitful. Invoices serve as contracts as they contain fine print at the bottom that refers a client to the company's actual contract and product terms that the client must hunt down for themselves. Management - No concern for clientele.

Gosia
Owner in Australia
Hospitality, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

0 Support

5.0 2 months ago

Pros:

Please note that I have subscribed to Kounta which at the time had good support in Australia. Since it has been taken over by Lightspeed support has gone down the drain. There is no knowledge and response time is unacceptable. Forget about using phone as the message clearly states if you don’t get connected to operator within 15minutes call will be disconnected.

Cons:

Really bad support. It absolutely frustrating to have to chase my payments which are short. Waiting for answers for like 20minutes. Requesting contact with my account manager repeatedly for last four weeks. As a business owner I don’t have time to chase it. Resolutions should be fast and easy. I dread every tine that I have to contact their support.

Lightspeed Response

2 months ago

Hi Gosia, We're sorry to hear about your recent support experience. We thank you for taking the time to share your feedback with us -- ensuring the satisfaction of our customers is paramount to us! Unfortunately, we are unable to locate your account in our system. We want to ensure that we address your concerns, so we highly encourage you to reach out to your Account Manager directly. We appreciate your time! The Lightspeed team