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Serviceware Processes

Serviceware Processes

What Is Serviceware Processes?

Serviceware Processes (formerly helpLine) helps IT organizations to plan, control and automate service processes. The solution offers a comprehensive, ITIL 4-compliant process portfolio and uses AI technologies to accelerate processes. In addition to operational support for service delivery in service desk and incident management, Serviceware Processes offers functions for service portfolio management, knowledge management, change and release management.

Who Uses Serviceware Processes?

IT departments in all verticals requiring an integrated service model, comprehensive ITSM functionalities including service catalogue and an excellent service experience choose Serviceware Processes.

Serviceware Processes Software - Overview of upcoming ITSM tasks, requests and priorities
Serviceware Processes Software - Transparent services in the service catalog
Serviceware Processes Software - Convenient use on any device
Serviceware Processes Software - Intuitive design of digital processes
Serviceware Processes Software - Trends and analyses of service performance

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Serviceware Processes

Serviceware Processes

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