TheraPlatform

TheraPlatform

by TheraPlatform

What Is TheraPlatform?

HIPAA Compliant video conferencing and practice management software

TheraPlatform Details

TheraPlatform

https://www.theraplatform.com

TheraPlatform Pricing Overview

TheraPlatform does not have a free version but does offer a free trial. TheraPlatform paid version starts at US$20.00/month.

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Starting Price

US$20.00/month

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

TheraPlatform Reviews

Showing 5 of 18 reviews

Overall
3.7/5
Ease of Use
3.6/5
Customer Service
3.5/5
Features
3.6/5
Value for Money
3.7/5
Verified Reviewer
Psicóloga
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/4/2018

"Excellent, provide a secure and easy-to-use virtual office. Designed for private practice."

Comments: The benefits are diverse, icomplies with HIPAA, is accessible from anywhere, offers greater support to the session, the videos and audio are of high quality, favors the exchange of resources, the applications are interactive, provides integrated reports and among other things, allows to have unlimited client's staff.

Pros: I like the most is that it provides me with a secure and easy-to-use virtual office and that the software is designed for private practice. In addition to that, includes features adapted to the requirements of us psychologists, mental health providers, social workers, doctors, behavioral therapists, speech therapists, occupational therapists, physiotherapists and others. Is an excellent business solution aimed at school districts, recruitment agencies, universities and other institutions that seek to offer online therapy services.

Cons: I like the least is that you have to pay to use it, I wish there could be a downloadable application, I use the software recently, if the application exists, please excuse my comment.

Vendor Response

by TheraPlatform on 10/4/2018

Thank you for reviewing TheraPlatform!Our platform is web-based and therefore you don't need to download any application on your computer.

  • Reviewer Source 
  • Reviewed on 7/4/2018
Jazmin R.
Owner, Licensed Mental Health Counselor
Mental Health Care, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/6/2019

"Amazing affordable software for mental health providers everything you need all in one place. "

Comments: Customer service is amazing. If you email them they will respond quickly. If you have suggestions they take it into consideration. I know I have ask about certain features and within a few weeks it has been implemented. It seems like they are always working on the software to make it better at an affordable price. They have amazing quick videos to show you how to use software, they are willing to schedule an appointment to help you get started or if you just need that extra support. They also provide useful blogs.
I have tried many software and this has been best one I have liked because everything is in the platform.

Pros: This software is easy, clinician and client friendly. My clients love how easy it is to access telehealth services through the portal. The video conferencing is great and it done right from the portal. It is nice to have access to the whiteboard, share resources and complete notes right in sessions if one wants to. It has different unique features that other software currently does not offer.
The price is affordable for clinicians who are starting out as well as seasonal clinicians.

Cons: Creating your own forms can be troublesome at time, because if you forgot to add something you will have to move it where you want. If you created a yes or no or multi choice question you will have to create it again instead having the option to hit copy and change the question. It would also be nice to have a save button on top of the page and not only the bottom of the page.
For me this is minor, but thought I would share.
I would like if we were able to create waiting room not sure what the clients actually sees when they are waiting. (Some other programs offer that feature).

Vendor Response

by TheraPlatform on 14/6/2019

Thank you very much Jazmin for your review and feedback!! We highly appreciate your suggestions!! We do have a waiting room option and plan to add another feature that would allow you to customize it. Thank you again for taking your time to write this review!!!!

  • Reviewer Source 
  • Reviewed on 13/6/2019
Cathy B.
Speech Pathologist
E-Learning, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/6/2020

"TheraPlatform Features"

Comments: I needed an easy to use program that I could learn quickly. TheraPlatform responded immediately when I needed help. The ease of use and all the features were just what I needed.

Pros: When New York approved teletherapy for Preschool students I had to quickly learn how to do it. I ended up choosing TheraPlatform and loved it. It has articulation and language games built in that are so easy to use. It was easy to collect data with them. I was also able to screen share and use my Boom Learning cards. I loved the interactive white board and the fact that I could upload and store my own pdfs and You tube videos. It made switching to teletherapy very easy. Well worth the money.

Cons: I experienced some lag in sound that I had to learn to work around.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 19/6/2020
Verified Reviewer
Clinical Director
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    1/5
  • Ease of Use
    1/5
  • Features & Functionality
    1/5
  • Customer Support
    1/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 3/5/2020

"Great Software in Theory"

Comments: Overall, this company attempted to blame the lack of service on the pandemic and increased traffic, but in the FB group, there were former users who and they stated the product function described was no different than before COVID19. I won't even get into how users who were on their 30-day free trial were forced into subscriptions because Theraplatform limited their access to video calls to 2 and all woke up to messages saying they need to pay to continue. I had an issue which they stated they could not duplicate. I went back and duplicated it and video recorded it for them to see. Instead of troubleshooting, they told me to remove the PRIVATE video I shared with them only since their program is proprietary. There was no comment on why their program was not responding appropriately. Also, I paid my subscription immediately since that was the only way to access custom reminders. Two days later I got an email with a coupon from "Virtual Speech Center" which I later found out is a company owned by the makers of Theraplatform. The e-mail provided a referral link (https://www.theraplatform.com/freetrial/JooEr) and a discount to Theraplatform and was encouraging users to have other users join the platform. Here's the issue - when users contacted Theraplatform about the discount code, Theraplatform said the discount is non-existent. What's also troubling is they clearly had issues with their current volume of users. Until there are some major overhauls, I wouldn't waste time

Pros: Great concept! The thought of something that therapists need and the inclusion of apps is unique to a video conferencing product.

Cons: 1. While in sessions the video and audio would go in and out, though all internet connections on both end were adequate. The session would immediately be transferred to another software and everything worked just fine.
2. Email reminders were often sent at incorrect times and also included incorrect meeting information (i.e. It's Tuesday and you schedule a meeting for Thursday, the reminder would say the Tuesday date and a totally different time than what was scheduled -- though on your calendar the scheduled time appears correctly for Thursday).
3. The feature of the attendee clicking a link to join sessions is not accurate; it requires a log in each time.
4. Tech support is THE WORST! No matter the issue, it is always the users error, even when several users are all having the same problem at the same exact time. How do I know? There is a FB group for users created by a user.
5. My clients have reported logging into the session and me not being there, though when I attempt to log in they also are not there. This happened several times in one day so I switched to using another video conferencing completely.
6. Key features on the program do not work at full capacity (i.e. screen share with mouse control) for more than 15 seconds at a time.
7. The customer service is poor. They don't read emails completely and have canned responses which are usually eluding to the user doing something incorrectly.
8. Inconsistent.

  • Reviewer Source 
  • Reviewed on 3/5/2020
Barbara H.
Speech-Language Pathologist/owner
Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 7/4/2018

"I am THRILLED to be able to offer this secure, interactive service delivery option to my families! "

Comments: The convenience and flexibility it offers are wonderful. I work part-time and share an office with a psychologist, so teletherapy allows me to offer a very desirable therapy option to in-office therapy only. The parents love the convenience, and the kids love being able to do everything on the computer! I just love it and hope, in the not too distant future, to move my practice to teletherapy only!

Pros: The convenience is wonderful for clients and their families, as well as for myself. I am able to be more flexible in my scheduling and meet the requirements of after-school and after-work schedules because all I have to do is pop into my home office and here we go! It is SO cool and everyone loves it!

Cons: It seems to be VERY sensitive to the client's wifi strength. My signal is strong, but there is variability in the strength of my clients' signals and we sometimes lose the connection multiple times per session and/or the client can't see the apps, whiteboard, etc. on their side.

Vendor Response

by TheraPlatform on 10/4/2018

Thank you Barbara for your feedback! We recommend 3 Mbps internet connection speed but our platform runs on lower connections as well. It seems like your client might experience some interruptions to internet connection. I will ask our tech support to reach out to you to give you some tips.

  • Reviewer Source 
  • Reviewed on 7/4/2018