--- description: Learn more about SugarCRM price, benefits, and disadvantages for businesses in Ireland. Read verified software reviews and discover tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SugarCRM Pricing, Cost & Reviews - Capterra Ireland 2026 --- Breadcrumb: [Home](/) > [CRM Systems](/directory/2/customer-relationship-management/software) > [SugarCRM](/software/20344/sugarcrm) # SugarCRM Canonical: https://www.capterra.ie/software/20344/sugarcrm Page: 1 / 18\ Next: [Next page](https://www.capterra.ie/software/20344/sugarcrm?page=2) > SugarCRM is one of the world's leading CRM solutions, ideal for organisations with between 50 to 5,000 employees across all industries. > > Verdict: Rated **3.8/5** by 412 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SugarCRM? Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 412 Reviews | | Ease of Use | 3.7/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: SugarCRM - **Location**: Cupertino, US - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Sugar Sell: $49 per user per month Sugar Serve: $80 per user per month Sugar Market: $1,000 for 10K users per month (billed annually) Sugar Enterprise: $85 per user per month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Japanese, Spanish, Traditional Chinese - **Available Countries**: Australia, Austria, Belgium, Canada, China, Finland, France, Germany, India, Ireland, Isle of Man, Italy, Liechtenstein, Luxembourg, Netherlands, New Zealand, Norway, Qatar, Romania, Saudi Arabia and 8 more ## Features - AI/Machine Learning - Activity Dashboard - Calendar Management - Calendar/Reminder System - Campaign Analytics - Campaign Management - Contact Database - Contact Management - Conversion Tracking - Customer Database - Customisable Reports - Dashboard - Data Enrichment - Data Import/Export - Document Storage - Drip Campaigns - Email Management - Email Marketing - Interaction Tracking - Knowledge Base Management - Landing Pages/Web Forms - Lead Capture - Lead Distribution - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Lead Segmentation - Marketing Automation - Multi-Channel Marketing - Performance Metrics - Pipeline Management - Predictive Analytics - Prioritisation - ROI Tracking - Reporting & Statistics - Sales Activity Management - Sales Forecasting - Sales Pipeline Management - Sales Reports - Search/Filter - Segmentation - Shared Contacts - Social Marketing - Social Media Monitoring - Task Management - Template Management - Third-Party Integrations - Website Visitor Tracking - Workflow Management ... and 16 more features ## Integrations (49 total) - 8x8 Cloud Communication Platform - Acuity Scheduling - Aircall - AmazingMail - Brevo - CData Arc - Campaign Monitor by Marigold - ChatGPT - CloudAgent - Constant Contact - DealHub - Docusign - Drift - Dropbox Business - Google Maps ... and 34 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Systems](https://www.capterra.ie/directory/2/customer-relationship-management/software) ## Related Categories - [CRM Systems](https://www.capterra.ie/directory/2/customer-relationship-management/software) - [Sales Force Automation Software](https://www.capterra.ie/directory/12/sales-force-automation/software) - [Contact Management Software](https://www.capterra.ie/directory/30016/contact-management/software) - [Lead Management Software](https://www.capterra.ie/directory/30017/lead-management/software) - [Online CRM Software](https://www.capterra.ie/directory/30072/online-crm/software) ## Alternatives 1. [HubSpot CRM](https://www.capterra.ie/software/152373/hubspot-crm) — 4.5/5 (4458 reviews) 2. [Zoho CRM](https://www.capterra.ie/software/155928/zoho-crm) — 4.3/5 (6972 reviews) 3. [Bigin by Zoho CRM](https://www.capterra.ie/software/204998/bigin-by-zoho-crm) — 4.7/5 (730 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.ie/software/61368/salesforce) — 4.4/5 (18777 reviews) 5. [Dynamics 365](https://www.capterra.ie/software/157279/dynamics-365) — 4.4/5 (5819 reviews) ## Reviews ### "Flexible as needs, but development overheads cause headaches" — 3.0/5 > **connor** | *18 April 2026* | Media Production | Recommendation rating: 3.0/10 > > **Pros**: sugarcrm is highly flexible and can be tailored to fit specific niche requirements; this makes the platform very appealing for teams that want to adapt the CRM to the business rather than shaping workflows and processes around the out-of-box functionality > > **Cons**: The heavy customisation as it's strength also serves as it's achiles heel; having so many custom modules means that long term maintenance and support is essential to keep everything functional after updates and major patches. Without this, operational risk is inherently exacerbated and makes staying ahead of version releases critical. > > Overall it can serve as a strong choice if flexibility is priority and you are prepared for careful, ongoing management. It serves organisations best when a dedicated support function and/or developers are available to ensure custom modules and integrations and updated and maintained in parallel. ----- ### "Good CRM Overall" — 4.0/5 > **Paris** | *27 April 2026* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based industry, it’s helpful that we can track things like service details, check-in times, photos, before-and-after pictures, and key contacts. I also like that we can pull different reports and use the mapping feature to see where customer locations are. > > **Cons**: The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected. Also, when updates happen, certain features may not work quite right at first and need some troubleshooting. > > Overall, my experience with SugarCRM has been good. It helps us manage customer information and service details pretty well, and I’d recommend it to other companies looking for a solid CRM. ----- ### "Best crm ever" — 5.0/5 > **Chiara** | *28 April 2025* | Industrial Automation | Recommendation rating: 10.0/10 > > **Pros**: I loved the high level of customizability > > **Cons**: The way my company used it without customizing it ----- ### "End User Adoption -Ease of Use" — 5.0/5 > **Ira** | *21 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Easy to learn \& adopt. Reporting is easy to build and profiles are simple to set up. Fast and easy to access. > > **Cons**: I did not find any cons, perhaps it is simply how it was set up. It would of been great to have recurring revenue and greenfield tracked seperately from pipeline perspective. > > Great, completely allowed for tracking and moving business along with reporting on the business to stakeholders. ----- ### "Sugar CRM is SWEET\!" — 5.0/5 > **Marvin** | *11 October 2024* | Design | Recommendation rating: 10.0/10 > > **Pros**: easy to use had a low cost open source version loved it loaded with crm features > > **Cons**: open source could be buggy this is the old drupal days lmao\! > > Positive - its a robust crm platform loaded with features ----- Page: 1 / 18\ Next: [Next page](https://www.capterra.ie/software/20344/sugarcrm?page=2) ## Links - [View on Capterra](https://www.capterra.ie/software/20344/sugarcrm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data