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What Is Gmail?

Gmail is a cloud-based solution that enables businesses and teams to send, receive, organize, and schedule emails across multiple user accounts. Gmail provides suggested actions such as Smart Reply, Smart Compose, grammar suggestions, and more. This solution can also help protect users from online threats by flagging spam, phishing, and malware.

Who Uses Gmail?

Designed for businesses of all types and sizes, it is a cloud-based email marketing solution that assists with creating custom professional email addresses, sending bulk emails, and more.

Gmail Software - Gmail inbox
Gmail Software - Custom email @yourcompany
Gmail Software - Robust integrations
Gmail Software - Smart suggestions
Gmail Software - Threat protection

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Reviews of Gmail

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.4
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Olden
Olden
CEO in Zambia
Verified LinkedIn User
Education Management, Self Employed
Used the Software for: 1+ year
Reviewer Source

Gmail: The most Ultimate Email platform for efficient and effective organization in the world

5.0 2 months ago New

Comments: My overall peak of experience about Gmail has been always affirmative because I find it's services to be reliable and user friendly email services that meets all the preferences of my needs as a user for Gmail for 40+ years now.

Pros:

What I did like most about Gmail is that, it has a clean and intuitive interface that makes it simple to navigate and to use always.

Cons:

I didn't like Gmail sometimes, due to lts ads intrusive which are distracting, to users.

Verified Reviewer
Verified LinkedIn User
E-Learning, Self Employed
Used the Software for: 2+ years
Reviewer Source

Gmail Is Good Overall - Needs Better Search Function

5.0 4 weeks ago New

Pros:

It's a straightforward, easy-to-use email management system, inside of a well-integrated Google ecosystem (Google Drive, Google Calendar, etc).

Cons:

The search function is not as efficient as it could be. I often type in a keyword that I KNOW is in an email, but that email doesn't pop up in the search. Sometimes I have to type in the name of the person I corresponded with, or change the capitalization of the keyword in order for the email to appear.

Grace
Advocate in US
Individual & Family Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Love for some key features & Less love for limits in customizing some other features!

3.0 last year

Comments: Overall I will say gmail has more pros than cons! I use it every single day for a wide range of tasks, both professionally and in my personal life as well. I appreciate the ability to access most basic functions for free. I'm pretty sure, I would struggle to find a replacement for each and every way I utilize google every single day. I do worry about the monopoly-ish-type attributes I see in google as a whole though...

Pros:

Hands down, in this moment in time, the most important & impactful feature of the gmail software is the ability to schedule send emails from both the mobile app and the desktop/web browser. My work provided email software does not make this feature available across platforms and this has impacted me negatively as a user. I suffer from attention deficits (as many of us do!) so if I am trying to send an email that has to be in at a certain time but its outside of the hours I want to be recorded sending it, then I may attempt to send it in the morning or later (depending on the situation) but I have then forgotten to do this at this later time! Gmail gets my vote for having this fully customizable feature to schedule send an email no matter how you are accessing your gmail account and has the feature easy to find every time!!! Thank you.

Cons:

I really struggle with the inbox categorization. I haven't figured out how to ensure I am seeing all of the emails I am wanting to see in my initial inbox window. I have missed a few emails because I was only seeing "priority" or "important" etc.. but I would need to scroll down to "everything else" or "All mail" in order to find the one I needed to see!

Israel
Israel
MSc. Bilingual Education in Ecuador
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail is still the best email marketing service

4.0 4 months ago

Comments: My experience with Gmail has been productive and I would recommend its use for business management.

Pros:

The ease of use is what I really like about Gmail because it is designed not only for young people but also for adults. Another feature that is remarkable about zoom is how fast you can find former emails by typing one word related to the information you are looking for.

Cons:

I consider that spam messages sometimes are annoying and they are not blocked appropriately. I have received many spam emails lately so I would suggest to apply strict filters not to receive this content anymore.

Sean
Client Lead in US
Information Technology & Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Gmail Usage

5.0 2 months ago New

Comments: Very positive. Don't think I'll ever use something else.

Pros:

I really like the ease of use across multiple platforms. I've used it for personal and professional needs and it always provides way to share and access information quickly.

Cons:

The "sign in with google" feature is really nice, but it's a great way to over subscribe your account and start getting blown up by an innumerable amount of emails.