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What Is Gmail?

Gmail is a cloud-based solution that enables businesses and teams to send, receive, organize, and schedule emails across multiple user accounts. Gmail provides suggested actions such as Smart Reply, Smart Compose, grammar suggestions, and more. This solution can also help protect users from online threats by flagging spam, phishing, and malware.

Who Uses Gmail?

Designed for businesses of all types and sizes, it is a cloud-based email marketing solution that assists with creating custom professional email addresses, sending bulk emails, and more.

Gmail Software - Gmail inbox
Gmail Software - Custom email @yourcompany
Gmail Software - Robust integrations
Gmail Software - Smart suggestions
Gmail Software - Threat protection

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews of Gmail

Average score

Overall
4.8
Ease of Use
4.8
Customer Service
4.5
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jonathan
Jonathan
Director of KIE in UK
Verified LinkedIn User
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

The best out there - still not good enough

5.0 last month New

Comments: I think it has been a good experience overall, but I really hate the way they have things on offer (like space) and then they retract that and charge you for it when you get used to it.

Pros:

Spam blocker is better than anything else out there. The inbox look is clean, and emails tend to get through without outages and problems. Calendar management is great. Set up with own domain is exceptional. Great layout of Google One, personal administration space.

Cons:

The surveillance associated with Google, and intrusion into everything. Rubbish integration with things like home automation (none). Google not providing the functionality of things like IFTTT, etc. (so you have to buy one of those services instead or get used to poorly designed alternatives in the suite). Contacts management is awful. Terrible integration for multiple work accounts on mobile phone. Ridiculously bad layout of their Google Workspaces administration space.

Ariz
Director in US
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Easily the Best Email Provider

5.0 last month New

Comments: Excellent. It allows us to conduct our business smoothly and it's rare that we miss something.

Pros:

It's easy to set up and use. It also allows you to use a lot of the advanced features if you are so inclined.

Cons:

I wish it had some native functionality that is provided by third-parties.

Christopher
Managing Director in Italy
Media Production, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Switching from iCloud Mail to Gmail for our Business

3.0 2 months ago New

Comments: Gmail has been great for our business for it's customisable options. We have used it for nearly eight years and have hardly had a problem.

Pros:

Gmail is free. It is used all over the world which means you are often sending emails to other Gmail users. The features run smoothly and it's hardly ever down. It's quite easy to customise to have our business name on the email address so that's why we went with Gmail for our company.

Cons:

We feel Gmail is still a bit clunky and it limits the file sizes when sending a large attachments.

Steward
Steward
Broker - Owner in US
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Just better than the rest

5.0 2 months ago New

Comments: I think it's the easiest to use compared to others.

Pros:

I like the ease of use and ability to set up my files the way I need to for business and personal work.

Cons:

I'm still figuring it out. The only problem I've run into is the way e-mail and responsees are displayed. There is not enough separation and a time line. It clumps it all togeather in a big run on...

Jatin
Jatin
Engineer in India
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Gmail is the master service

5.0 last month New

Comments: I have been using Gmail service from past 10 years and never left the product.
Gmail is very genuine email service in terms of cost and service.
Lot of functions help us to improve security and interface.
I just love the way Gmail works.

Pros:

Gmail can have multiple accounts in browser and app. I can switch Gmail accounts just like in seconds of time. Promotional and Important emails are separated in Gmail which makes us easy to find emails we want to see.

Cons:

Gmail can improve the notifications of email. It is sometime hard to find the alerts on Gmail. The alert/ notification section can be improved.