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Anytime Pediatrics

Anytime Pediatrics

What Is Anytime Pediatrics?

Anytime Pediatrics is the only pediatric-specific telemedicine platform. Increase your practice revenue instantly with virtual visits designed for leading pediatricians. Keep patients happy, healthy and within the medical home.

Who Uses Anytime Pediatrics?

Anytime Pediatrics serves pediatricians and pediatric clinicians with technology that enables them to connect with patients for virtual care.

Anytime Pediatrics Software - 1
Anytime Pediatrics Software - 2

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Reviews of Anytime Pediatrics

Average score

Overall
4.7
Ease of Use
4.4
Customer Service
4.8
Features
4.5
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
17%
3
8%
Barbara
President in US
Medical Practice, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Forest Hills Pediatric Associates

5.0 4 years ago

Comments: We have been very satisfied with our experience with Anytime Pediatrics. The platform continues to improve, technical issues continue to be fewer but the most gratifying has been the exceptional Customer Support. I can't say enough about how responsive we feel the Support Team has been. You never get the impression that your concern isn't relevant or that your ticket went into an abyss. You don't get a bot email that says you will receive a response in 3-5 business days. I think every ticket we have logged has been addressed, and usually solved, on the same day. My staff used to come to me with concerns - thinking that I would have more impact on getting results. But now the staff all know and are comfortable contacting support. Anytime Pediatrics is a model in performing Customer Service.

Pros:

Anytime Pediatrics is very user friendly and had helpful training sessions and resources available to us when first implementing. They have been able to provide exceptional Customer Service despite the whirlwind that the COVID pandemic placed on their business. Knowing that the Anytime Pediatrics continues to evolve from the practical vision of a Pediatric Emergency Medicine physician who knows the needs of our industry is a huge plus. The future vision that Anytime Pediatrics will interface with our EMR sealed the deal.

Cons:

Initially the video image of the patient was fairly small and we had technical issues with some dropped calls but both this have been addressed and improved in the short 5 months that we have been a customer.

Anytime Pediatrics Response

4 years ago

Thank you for sharing this feedback. Dr. Periard. We value your partnership and look forward to continue serving you, your team and patients.

Kevin
Kevin
Operations Analyst in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Peds-friendly and innovative, when it works

4.0 2 years ago

Comments: Overall, we are happy with Anytime Pediatrics. The pros outweigh the cons, and the devs have worked hard to address the issues that do exist. In addition, they are constantly looking for ways to improve their product, which shows that they listen to customers' requests/complaints.

Pros:

Anytime Pediatrics boasts several features that make it an excellent telemedicine choice for pediatric practices. 1. Anytime allows siblings to be linked under a parent's account, making it easier to manage appointment scheduling from the practice's side, and credentials management and appointment accessibility from the patient's. Other products we had tried required each patient to have a unique log in. This caused significant confusion, as occasionally appointments were made under a patient's sibling's name, rather than their own. 2. Anytime Pediatric's use of an account/login system allows for drastic improvement of patient/parent access to their virtual visit. Many other telemedicine products rely on a last-minute link being sent to the patient's email as their only way to join. We found that making parents responsible for logging in and joining their visit on time drastically reduced the number of no-shows and late arrivals.

Cons:

From day one, we've had issues establishing connections between provider and patient consistently. Our doctors frequently (approximately once a week) begin a visit from the waiting room, only to find that the patient's video and/or audio is not working. Calling the patient reveals that they are able to see themselves, but can't see the doctor. The doctor is able to see themselves as well, but in place of the patient's video feed is a blank white screen. It seems that the only reliable way to resolve this issue is to have both the patient and doctor exit the visit, then send an instant invite to the patient. This wastes several minutes, though the recent addition of instant invite codes has helped reduce this. We don't typically contact support when issues arise, as historically they have not been very helpful. On multiple occasions, I've described the issue we encountered only to be told "that shouldn't be happening, try again and let us know if it persists". This, of course, is not a very helpful suggestion when a visit has already been delayed.

Sabrina
Clinic coordinator in US
Medical Practice, Self Employed
Used the Software for: 1-5 months
Reviewer Source

East of use

3.0 4 years ago

Comments: Not a great first time use. Some kinks definitely need to be worked out.

Pros:

Nothing at this point. Maybe after some time and working out the kinks it will be better

Cons:

I should not have to add children already connected to a practice. I have to add my insurance info already added to the practice. These things need to be linked. I don’t want to add my children’s height and weight and allergies to meds that are already on file for this practice. When the nurse was texting me I would not have known she was texting unless I looked at my phone. No text noise. Her medical question should have been a phone call not a text. As far as the physician interaction it was great, no issues. Patient’s demographics history, and child information should be automatically uploaded when you link it to the same practice.

Anytime Pediatrics Response

4 years ago

Hi Sabrina, Thank you for using Anytime Pediatrics. The live video platform is a standalone solution and your basic demographics are required for profile creation. We are pursuing integration with existing Electronic Medical Records to minimize this process, but there are several EMR technologies so we cannot guarantee that we will be integrated with the one used by your child's practice. The profile creation is a one-time process. Thank you for the feedback on notifications when receiving chat communication. This has been provided to our development team to help guide continual improvements. -The Anytime Pediatrics Team

Chris
Owner and Practicing Physician in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

ActiveKidMD review of Anytime Pediatrics

5.0 2 years ago

Comments: Our partnership with Anytime Pediatrics has expanded our ability to serve more patients and families

Pros:

Ease of integration into office workflow, extremely receptive support

Cons:

Some initial challenges with initiating and maintaining connection with patients

Laurie
MD in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Filled the need when it mattered most and then some

5.0 4 years ago

Comments: A great and valued piece to our healthcare delivery now.

Pros:

This software is easy to use and for the most part easy for parents to use as well. It gives them peace of mind to still maintain their patient-doctor relationship during this pandemic without the risk of in-office visit.

Cons:

Occasional hiccups with connections but rare