15 years helping Irish businesses
choose better software
Dusk IOP
What Is Dusk IOP?
When you and your team have the visibility and tools to keep work flowing it creates better experiences for you, your team, and your customers.
If you are sending individuals and teams to customer locations, then Dusk Mobile's Intelligent Operations Platform (IOP) will make it easier for you to schedule, dispatch, track, and invoice work every day. Dusk IOP is Field Services Management reimagined!
Create better operations by automating how you schedule and dispatch work.
Who Uses Dusk IOP?
Ensure you have the right skills, on the right task and at the right time. Projects through to field tasks. Help your customers to self serve. Trade up and win today!
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Dusk IOP
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Reviews of Dusk IOP
Alternatives Considered:
A game-changer for centralized communications and company-wide visibility into operations
Comments: It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier.
Pros:
Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP.
Cons:
I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.
Dusk Mobile Response
6 months ago
Thanks for the review Ethan! A fascinating business and challenges that I'm glad we've been able to help you solve. See you again next month!
Alternatives Considered:
Fantstic product, wonderful team
Comments: Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.
Pros:
The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.
Cons:
What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.
Dusk Mobile Response
2 years ago
Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform. Looking forward to more great years ahead. All the best for now!
Review of dusk
Comments: Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless.
Pros:
The highly customisable form and report builder
Cons:
Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.
Dusk Mobile Response
2 months ago
Thanks for writing a review and the feedback is appreciated. For the heading and word limit, unfortunately we don't have control over the review site but I have passed that on to our Account Manager. Agree with you on the syncing jobs, which we were able to trace back to an address issue on a Client and resolve during your trial. Taken onboard with the feedback on what to do, we're always looking for areas to improve and will action it. Thanks again for your review and glad you enjoyed the experience with our Customer Success Team!
Customisable and flexible use case
Comments: Very happy with the customer service and support from the technical team to accommodate piloting different concepts to manage the workforce in scheduling and planning processes.
Pros:
Very flexible and powerful platform with support by helpful team to change the configuration and customisation to fill the gaps in the features being required for managing the workforce and field scheduling concepts.
Cons:
Not having closely integration built in with ESRI GIS products for asset management integration.
Dusk Mobile Response
2 months ago
Thanks for the review Ari. Your team and stakeholders are a pleasure to work with!
Alternatives Considered:
The Best of Both Worlds With Room To Scale
Comments: Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.
Pros:
I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.
Cons:
The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.
Dusk Mobile Response
2 years ago
Thanks for the feedback Ray and your skills in setting the platform up were most impressive. We've enjoyed working with you through the trial and excited to have you and the team onboard as full paid customers.
