What Is Dusk IOP?

The ultimate configurable next generation field service management software. Manage your resources on jobs, projects and tasks as one. Connect to your existing systems and remove data silos.

See all work in real time and where conflicts will be. Dynamic dashboards and customer portals. Design forms to meet your precise customer requirements. Configurable workflow automation to take action on tasks. Scale from single jobs to high volume recurring jobs. Timesheeting and payroll export out of box.

Who Uses Dusk IOP?

Ensure you have the right skills, on the right task and at the right time. Projects through to field tasks. Help your customers to self serve. Take time back in your day and improve your bottom line.

Where can Dusk IOP be deployed?

Cloud-based
On-premise

About the vendor

  • Dusk Mobile
  • Founded in 2013

Dusk IOP support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

English

About the vendor

  • Dusk Mobile
  • Founded in 2013

Dusk IOP support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, New Zealand, United Kingdom, United States

Languages

English

Dusk IOP videos and images

Dusk IOP Software - Assign your own colours based on your planners, work types or resources
Dusk IOP Software - Easily see your tasks for the day, week or month and plan accordingly
Dusk IOP Software - Review completed tasks, update if needed and export to payroll for processing
Dusk IOP Software - Resolve resource conflicts when you take your jobs and projects to the cloud
Dusk IOP Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
View 6 more
Dusk IOP video
Dusk IOP Software - Assign your own colours based on your planners, work types or resources
Dusk IOP Software - Easily see your tasks for the day, week or month and plan accordingly
Dusk IOP Software - Review completed tasks, update if needed and export to payroll for processing
Dusk IOP Software - Resolve resource conflicts when you take your jobs and projects to the cloud
Dusk IOP Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling

Compare Dusk IOP with similar products

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A$19.00/month
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Features of Dusk IOP

  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Budget Management
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Client Portal
  • Collaboration Tools
  • Compliance Tracking
  • Conditional Logic
  • Contact Database
  • Contractor Management
  • Cost-to-Completion Tracking
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Customizable Fields
  • Data Capture and Transfer
  • Data Import/Export
  • Dispatch Management
  • Document Management
  • Drag & Drop
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • File Sharing
  • File Storage
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Gantt/Timeline View
  • Inventory Management
  • Job Management
  • Kanban Board
  • Labor Forecasting
  • Mobile Access
  • Notes Management
  • Offline Access
  • Online Booking
  • Online Punch Card
  • Online Time Clock
  • Payment Collection in the Field
  • Percent-Complete Tracking
  • Performance Metrics
  • Preventive Maintenance
  • Process/Workflow Automation
  • Project Planning/Scheduling
  • Punch card
  • Quotes/Estimates
  • Real-time Scheduling
  • Real-time Updates
  • Recurring Orders
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Resource Management
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Task Management
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Timesheet Management
  • Vacation/Leave Tracking
  • Work Order Creation
  • Work Order Management
  • Workflow Management

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Reviews of Dusk IOP

Average score

Overall
4.9
Ease of Use
4.6
Customer Service
4.8
Features
4.8
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
92%
4
8%
Dane
Account Director in Australia
Marketing & Advertising, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Fantstic product, wonderful team

5.0 2 years ago

Comments: Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

Pros:

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

Cons:

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Dusk Mobile Response

last year

Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform. Looking forward to more great years ahead. All the best for now!

Ray
Operations Manager in US
Aviation & Aerospace, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

The Best of Both Worlds With Room To Scale

5.0 10 months ago

Comments: Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.

Pros:

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.

Cons:

The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.

Dusk Mobile Response

10 months ago

Thanks for the feedback Ray and your skills in setting the platform up were most impressive. We've enjoyed working with you through the trial and excited to have you and the team onboard as full paid customers.

Jon
Rental & Sales Manager in Australia
Mechanical or Industrial Engineering, 11-50 Employees
Used the Software for: 1-5 months
Reviewer Source

Allowing insights into our business and highly accommodating development team

5.0 8 months ago

Comments: Whilst we are in the very early stages of rolling out Dusk IOP to the workforce I have been continuously impressed with the responsiveness of [SENSITIVE CONTENT]
and the team. We have been informed of all progress and any issues have been resolved within a quick timeframe.

Pros:

The customer service has been great. We've had a few features added to tailor the platform to our business and having the ability to change/add features to the software (where possible) is a huge plus to us. The gant chart overview of all projects is a great feature for our management to overview progress as well as the availability of personnel and how this is highlighted with any conflicts.

Cons:

We are still getting used to the platform and it does take a little while to remember where things are and what they are called but over time this will become second nature.DU

Dusk Mobile Response

8 months ago

Thanks for the review Jon. You and the team have been fantastic to work with and we've loved solving some complex challenges! Looking forward to many more years.

Keith
VP, Strategy & Innovation in US
Construction, 2-10 Employees
Used the Software for: Free Trial
Reviewer Source

Alternatives Considered:

Great Tool

5.0 10 months ago

Comments: Alan was great and negotiable. Met our needs and worked with us on pricing.

Pros:

The ease of use, compatibility to other software, and applicability to our needs.

Cons:

More USA compatible. Needs updated maps of US and metric conversions.

Dusk Mobile Response

10 months ago

Thanks for the review Keith and you and your team have a been a pleasure to work with.

Lara
Field Coordinator in Australia
Marketing & Advertising, 51-200 Employees
Used the Software for: 6-12 months
Reviewer Source

Highly Accommodating and Easy to Work With

5.0 2 years ago

Comments: IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.

Pros:

This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.

Cons:

The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

Dusk Mobile Response

last year

Thanks for the review Lara and the team have really enjoyed working with you to deliver the project, a lot of fun! Appreciate the feedback also, thank you!