15 years helping Irish businesses
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What Is Onfido?

Onfido meets your unique identity verification needs with an end-to-end, AI-powered platform.

Navigate global compliance requirements and set your business apart from the competition with secure, fast, and scalable identity verification.

Address AML and KYC regulations while minimizing fraud exposure with PEPs, sanctions, and adverse media solutions.

Our Real Identity Platform helps 1,000+ businesses seamlessly onboard customers at scale while stopping fraud and navigating regulations.

Who Uses Onfido?

Financial services (including traditional and neobanks, remittance services, lending, and cryptocurrency), gaming/gambling, transportation/mobility, telecommunication, retail, and sharing economy.

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Reviews of Onfido

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
69%
4
24%
3
3%
1
3%
Verified Reviewer
Verified LinkedIn User
Financial Services, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

very helpful and flexible tool to answer our daily bases.

5.0 3 years ago

Comments: great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs

Pros:

great customer support and sales fair negotiations tool function with no downtime

Cons:

support from onfido finance team is slow

Martin
Managing Director in UK
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Boosted our customer acceptance rates

5.0 2 years ago

Comments: We switched from an Experian solution to Onfido, and saw an immediate improvement in acceptance rates. This increased revenue while reducing customer support costs.

Pros:

It was quick and easy to implement, and customer support is great. Loved the SDKs and the great customer experience when switching from desktop/laptop device to mobile to capture identity documents with a camera, or take a selfie.

Cons:

The new Studio workflow product provides the decision-tree that has been missing to date, so there are very few negatives.Might like better accuracy for watchlist screening, as 99% of "consider" results are false negatives, but appreciate this is probably down to the quality of the PEP/Sanctions data available from Government sources.

Paul
Owner in Netherlands
Online Media, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Do not expect customer support after implementation

3.0 2 months ago New

Pros:

Great KYC checks and user friendly maintenance portal.

Cons:

Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support.

Kagera
Project Manager in US
Business Supplies & Equipment, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With Onfido

5.0 3 months ago

Pros:

It comes with great authentication solution It is the best for identity management

Cons:

With Onfido, it has been amazing. Never experienced issues.

Francisco
Software Technical Leiter in Germany
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Onfido is the best option for starter projects

5.0 2 years ago

Comments: Onfido was a key piece in our first electromobility project; we had no previous experience with data and identity validation tools and the sales team clarified all our doubts and put us in contact with specialists who helped us to clarify some doubts of our implementation.

Pros:

I really like the dashboars and the intuitive interface they have for viewing any applicant's information.

Cons:

It seems to me that you should improve a lot the technical support, it usually takes 24 hours to receive an answer by email. Maybe a chat with agents in real-time would be good to incorporate.