18 years helping Irish businesses
choose better software
Onfido
What Is Onfido?
Onfido, an Entrust company, meets your unique identity verification needs with an end-to-end, AI-powered platform.
Navigate global compliance requirements and set your business apart from the competition with secure, fast, and scalable identity verification.
Address AML and KYC regulations while minimizing fraud exposure with PEPs, sanctions, and adverse media solutions.
Our Real Identity Platform helps 1,000+ businesses seamlessly onboard customers at scale while stopping fraud and navigating regulations.
Who Uses Onfido?
Financial services (including traditional and neobanks, remittance services, lending, and cryptocurrency), gaming/gambling, transportation/mobility, telecommunication, retail, and sharing economy.
Not sure about Onfido?
Compare with a popular alternative
Onfido
Other great alternatives to Onfido
Reviews of Onfido
Alternatives Considered:
very helpful and flexible tool to answer our daily bases.
Comments:
great tool by a great company. very nice and helpful employees that always assist you with a smile
great working methodologies to understand user needs
Pros:
great customer support and sales fair negotiations tool function with no downtime
Cons:
support from onfido finance team is slow
My Experience With Onfido
Pros:
It comes with great authentication solution It is the best for identity management
Cons:
With Onfido, it has been amazing. Never experienced issues.
Do not expect customer support after implementation
Pros:
Great KYC checks and user friendly maintenance portal.
Cons:
Do not expect any customer support: from the beginning Onfido sent us incorrect invoices. We informed their billing department several times by email, however never received a response. Also tried to call them, they do not have a phone number. In February they switched off their application without prior notice. After we left negative feedback on another platform, they suddenly replied and promised they would solve the issue. In the mean time we had several sessions with their customer support and technical team. They discovered an issue in their software that caused the incorrect invoices. They promised to solve this and correct the invoices. This is not three weeks ago. Again I sent numerous reminders to continue and solve the issue, so we could restart using the tool but complete silence on their behalve. I am really shocked after all the time we spent to solve the issues together with their team, this is the result. Complete waist of time. Now we switched to Sumsub that actually gives customer support.
UNDERWRITING MANAGER
Comments: Easy to use the system and it has added more tools for us to detect fraud.
Pros:
Easy to use the system and it has added more tools for us to detect fraud.
Cons:
The set-up process took longer than expected.
Great team!
Pros:
The team at Onfido are really helpful and responsive, with a genuine desire to help you get the best from their products. This is helps what sets them apart from other eKYC providers.
Cons:
The recent move to deleting customer data could have been handled better, with more notice, however this is a minor point.
